When my aligners were ordered, I was never told there was a time limit on when I needed to begin using them. As I chose not to use them right away and finally began using them, a fitting issue was encountered in my week 3 aligners. I reached out about this and was emailed by Tatiana, with the dental team, saying "there will be an additional cost of $99 per month." Yes, you heard that correctly. There is an additional $99 charge PER MONTH on top of the over $2,000 paid. This is absolutely ridiculous and I will not ever recommend SmileDirect to anyone. In fact, serval people have inquired about SmileDirect and I have steered them away because of this horrible experience.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi Matthew, thanks for taking the time to leave us a review. Our Club Warranty states that customers have up to 30 days after completing treatment for a free re-evaluation. Typically, aligner fit issues during treatment won't incur an additional charge unless treatment was started after the expected treatment end date. I would be happy to look into this for you, so I'm sending you a private message for some more information. Best, Madison.