When I went through assessment I was excited for this cheaper way to get my teeth straightened. However, they did not tell me that they can only align the front teeth in this manner. The side teeth and molars cannot be straightened.
On their portal, they post what your treatment plan will look like, but the application to see it is very glitchy. They do not ask you to "approve" what your final smile will look like. I just trusted that the professional orthodontist would know what they were doing.
When it came to the end of treatment, my teeth were still crooked and my request for another treatment round was denied. Any reimbursement was denied because they said I should have seen how it was going to end up before I started and so it is my fault. I think that they should have told me I was not a candidate for this treatment to begin with instead of taking my money and doing a half-way job.
Also, when they sent me the retainers at the end of treatment, they were of someone else's teeth! They completely messed up and sent me the retainers for someone else. Then the process for getting them to send me the correct ones was so convoluted! Never would recommend them to anyone. I will need pay full price to get an actual orthodontist to look at my teeth and get them worked on. They say only pay 60% of the price, but don't tell you that you will need to pay the 100% after treatment anyway.
Think again before signing up to pay 160% the cost. Because that is what will happen.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Smile Direct Club
Hey Kathleen. Thanks for leaving us this review. Our team works our hardest to make sure everyone gets the smile that they want and deserve. In some cases, more treatment outside of the aligners is necessary as we typically treat cases with mild to moderate crowding and spacing. I have sent you a private message so I can assist you further. Best, Thom.