Reviews (1)

I started my journey with SmileDirect in December 2018. I visited one of the SmileDirect locations in Virginia and I had a great experience there. The reps seemed knowledgeable and were very friendly. I decided to get the aligners. They were shipped about two weeks later. My treatment was supposed to take only 6 months. My teeth were shifting fast and I was happy. However, in the 5th month, I noticed they were still not where they were supposed to be. At this time, I had moved to Texas so I went to one of the locations in Fort Worth, TX and had a re-evaluation. My re-evaluation was approved on May 28, 2019. At this time I was still using my aligners for the last week. I asked the rep to confirm they had my updated address and she said they had it.

A little over a month later, SmileDirect shipped my aligner but they were shipped to the old address. I contacted SDC and they said they will send replacements. This was on July 10. I was told it would take 10-14 days. I kept following up after two weeks and they kept telling me that they were expediting the process.

The replacements were mailed in the second week of August but they were mailed to the old address. AGAIN! I immediately contacted SDC, and the rep who spoke to me asked me if I could go to my previous address and get the shipping! My old address was in a totally different state. She said I will receive free retainers. It's not worth it for the big inconvenience and frustration they have caused me.

The second replacement was also supposed to take at most two weeks. It's been over a month and I haven't received my shipment.

SDC's service was really good at first but maybe they have received so many customers that they can't handle it. My experience with SDC has just been disappointing and I wish I had gone the traditional way.