I started using the aligners in July. They moved my teeth so much that my two front teeth became loose and the dentist told me to go see an orthodontist ASAP. I am now in full braces. I have called multiple times and was told a manager would call me back about a refund plus was given a false telephone number to a manager directly. It’s September and I still have had no one call me back to correct this. I need someone to call me back ASAP. Definitely, would not recommend.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Kandy. It takes a few business days for account managers to look into any concerns and follow up with customers with next steps, so we're concerned to see this. I am reaching out to you via private message to see if you need any assistance. Best, Madison.