Arsalan K.
Ajax, Ontario, CanadaMember since September 2019

Reviews (1)


    • Sep 20, 2019
    • Verified Reviewer

    SmileDirectClub

    It will not work if you have severe crowding

    Overall Experience:

    I am at the end of my plan with SmileDirectClub. I had one of my incisors completely twisted to the side, have open bite effecting the left set of frontal teeth and some mild crowding of the two maxillary lateral incisors. After being on the plan for approximately 9 months, I have the crowding in the upper teeth (Maxillary Lateral Incisors) slight fixed. However, my other two issues are still not fully fixed. I still have an open bite affecting the left side of the frontal teeth and the lower incisor is still twisted and not straighten. I reached out to SmileDirectClub with this concern and I was told by their dental team that the remaining of the two issues can not be fixed with their protocols.

    However, before I joined them, a SmileDirectClub associate at their Markham, Ontario location told me that all these issues will be fixed. Their 3D plan showing the results was not fully accurate. It seemed to be fixing more than the aligners actually did.

    With this review, I just want to warn people who have severe cases to spend a little more money and go with the braces. SmileDirectClub might be a good option if you have minor crowding. However, if your case is complicated and you were told that it will be fixed on your first visit to a SmileDirectClub shop, you are being promised too much.

    Bottom Line: No, I would not recommend this to a friend

    • Sep 20, 2019

      Company Response from Smile Direct Club

      Hello Arsalan, we are disappointed to see this. I have sent you a private message to further assist you. Best, Valerie.


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