No follow up, no reaching out, no one to answer our calls and help us. We called so many times to finally have one lady Regina, who tells us she has no supervisor, because she answers her phone from home. She apparently is the ONLY person responsible for handling accounts for this company, while many reps are answering calls from overseas, yet cannot answer any details for us. Perhaps it is different when you go into a location and visit on a weekly basis, but we were still told each location is separate and the company headquarters is responsible for service. There is no dedicated team serving to help the people. We do not have one close and were thankful to first hear the correspondence would be online or by phone. NOT the case. It seems this is a scam, so I would highly advise anyone from going with this company. The results do not last, and it DOES not replace permanent dental work. It is a marketing firm more than a dental organization. No results and no ownership or responsibility on the company's part. Cheap and unfriendly, unaware of customer needs or service. I do not expect this company to last long.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Thanks for the review. We have a dedicated customer care team that is available 24/7 via phone, chat, and email. We also have supervisors that are able to take calls, but aren't always readily available. In addition, we have a dental team available to help with any treatment related concerns. SmileDirectClub straightens teeth for up to 60% less than other treatments, but all customers should continue to see their local dentist for regular cleanings and other concerns. I am more than happy to help with any concerns you have, so I'll be sending you a private message to get some more information. Best, Madison.