There are plenty of mail-in aligned companies emerging in 2019 so I would take this time to say go to a competitor, SmileDirectClub has shown some of the worst customer service, the process took twice as long as they said it would, and the insurance refund is a scam. They will promise you free retainers and money off to get you to spend the money and then they will have no record of these promises and never fulfill them.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Taylor, we appreciate you taking the time to leave us a review. Our average treatment time is 6 months, but if a customer doesn't achieve the predicted results, they can always look into a re-evaluation and get additional aligners at no cost. Customers can seek reimbursement from their insurance company and we're happy to assist. We're disappointed to see this and will be sending you a DM to see how we can help. Best, Madison.