Yesterday I visited the SmileDirectClub in Harlem, and I say the customer service there is amazing! As soon as you walk in it's like a breath of fresh air, the employees are extremely friendly, and they like to get you started quickly. I did my scanning process with Jay, and she made me feel super comfortable, I felt like I've known her for years. She was very welcoming and nice. She also made me laugh a lot which made my experience very comfortable. She explained everything I needed to know. She gave me a detailed summary about the company. She told me step by step to tell me what I need to do when the aligners get to me. And gave me a more reasonable purpose of why I should perfect my smile. I appreciate her! Jay is a perfect asset in this company, this company will make far as long as Jay is in it!
Bottom Line: Yes, I would recommend this to a friend
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Company Response from Smile Direct Club
Shigal, our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!