Reviews (1)

After finishing my 6-month plan and expressing how I felt about my teeth because they were nowhere near what I was shown on the 3d image, I was re-evaluated and sent another set. I have now finished the second set and once again they look nothing like what I was shown. I reached out to customer service and spoke with an account manager to see about getting some type of money back that I wasted when I could have gone to Invisalign and got it done the right way. She stated that she would send my pictures to the dental team and they would evaluate the pictures and decide how much of a refund I get. The dental team looks at the pictures and basically tells me there is no money-back guarantee after 30 days of receiving the initial aligners (which is not what the account manager stated on the phone, she said if you weren't happy with your smile at the end of the process there was a money-back guarantee). Which how is someone supposed to know whether it's working for them in 30 days? On top of that, there is no communication here. So many people tell me a different thing, if that was the case, I don't understand why the account manage even said they could refund me and had me speak with the dental team in the first place. A huge waste of time and money. Just go get Invisalign so it can be done correctly the first time and under the supervision of your orthodontist.