I tried the aligners for about a year and they just never worked. I would always call or email and tell them they weren't working, they didn't fit right, and they'd just send more aligners and new impression kits. I would get a small change in my smile and then they'd stop working and I never reached even close to a straight smile. It may work for people with hardly crooked teeth and very small fixes but for someone like me with very crooked teeth they did not work. And unfortunately, they said they would when I took their "eligibility test". It's frustrating when you pay $1,600 for something that supposedly works and didn't work whatsoever. Definitely looking to go to an actual orthodontist and getting it done the right way, customer service has always been nice but that doesn't help give me the smile I want and now I'm out my money because all they do is try to push more aligners instead of give a refund.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
We appreciate you taking the time to leave us a review, Melanie. In addition to the questions customers answer prior to starting, our fully licensed dentists and orthodontists also take the photos and 3D images into account when determining eligibility. We cannot guarantee that a customer's teeth will track exactly as predicted, which is why we offer re-evaluations at no cost to the customer. We're disappointed to see this and would be happy to help with any concerns. I'm messaging you to see if we can help with anything. Best, Madison.