While waiting to receive my 3D custom plan, SmileDirectClub (SDC) sent me a "Retail Installment Credit Sale Contract" with my name and initials forged.
From there, I reviewed at my credit card account and saw that SDC went ahead and charged my credit card $250. I contacted my credit card company, who then contacted them with me on the line.
The SDC rep tried to make it look like that I signed the document when I met with another rep at an SDC location UNTIL I pointed out that the signature was dated a few days before I even met that rep.
Needless to say, I am not going with SDC.
I advise anyone is who with them to review ANY documents that they may send you.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Thanks for taking the time to leave us a review and share feedback about your experience. All customers who purchase aligners at the appointment have previously agreed to our terms, which includes the payment agreement. If customers agree to these terms on a different date than the appointment day, this date is sometimes used on the finance agreement. I would really love to help with any concerns, so I'm sending you a message to see how we can help. Best, Madison.