Reviews (1)

I signed up with SmileDirectClub and was told I was a perfect candidate. Looking back, if someone is willing to pay I don't think there is a candidate who isn't perfect. I had severe crowding on my lower teeth and one bad incisor on top. After the first 30 weeks were nearing an end I let them know my teeth weren't straight and my molars no longer touched. There was a significant gap I was told was "normal" during the process. They gave me a second set of trays for an additional 30 weeks. Near the end of this process, I let them know my incisor was still not straight and my molars were still did not touch, making chewing food extremely difficult. I was given trays for an additional 12 weeks and told the gap in the molars was still "normal". After the 12 weeks, nothing had changed. The email I received said SmileDirect had done all they could and I would have to go to an orthodontist in my area for "final adjustments". It also said their product was never designed to "fix" bite problems. The issue was their product CAUSED the bit problem. I went to a local orthodontist and the fix to my issues will cost $5,000 and take 18 months with regular braces.

Whatever you do, please remember my story. They did not straighten my teeth and have now left me in a position where it will cost more in total to straighten my teeth than it would have if I had gone to a local orthodontist in the first place.