Reviews (1)

When I first started SmileDirectClub everything was great. My aligners came on time they had a few issues but were easily fixed. They communicated with me through text and email to change aligners, etc. Fast forward to 6 weeks before my treatment plan was over NO texts or emails to change aligners. Threw me off my plan but not too much. Explained at the end that I wasn’t happy with how I finished my treatment plan and they told me to come in for a re-evaluation to continue treatment. Great, everything was still ok UNTIL I wait 3 weeks with no reply of when my new set will be sent to me. Called customer service, I was told they were on their way. The package comes and it’s the retainer. Mind you, the retainer wasn’t even the full mold of my mouth, only half! Called them to ask what’s going on since I don’t need a retainer because I’m continuing treatment and they tell me it was a mix-up and they sent the wrong one. Told me to wait 10 business days to receive the correct aligners. I wait 13 business days to call because again NO COMMUNICATION on when they are delivered. Told they are backed up and it should be sent in a few days. Nope! Called again 5 days after that and was told by one person they are backed up but then sent to another person that says they don’t have my order and have to submit it again! It’s been 5 weeks! Again they tell me 10 business days! I’m using the last aligner set from my treatment that ended almost 3 months ago! The aligners are cracked. If I don’t wear them my teeth will shift back and all of my progress will be for nothing. Again no communication on SDC part and just lies to keep you calm. At this point, they say anything to get you off the phone. Since all of this happened I wouldn’t recommend them at this point.