This service may start under the direction of an orthodontist, but from what I can ascertain, there are no follow-ups done by a trained professional to ensure the treatment is progressing safely and as intended. I have had several conversations with SmileDirectClub representatives asking that very question, and they continue to dance around the subject without providing a real answer. "Is the treatment monitored by an orthodontist or dentist" - they will not answer that question directly, instead you will receive answers to different questions like "what monitoring is in place", but never will they tell you if it is a doctor doing it or not. As a result, YOUR INSURANCE OR BENEFITS PROVIDER WILL LIKELY DENY YOUR CLAIM. In my case, my claim was accepted and then revoked after they found out it was SmileDirect. Don't let this happen to you. I found the SmileDirect staff to be misleading and unhelpful. Do yourself a favor and see a legitimate dental professional.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hello Kellen, we are disappointed to see this. One's new smile is reviewed, modified (if needed), and approved by a duly licensed dentist or orthodontist. This ensures your new smile is improved and aligns within the "Standards of Care." During one's smile journey, they can always give us a call to be transferred to speak with a member of our Dental Team for assistance or use our Chat option on our website as well. They are available from 9 a.m. to 6 p.m. CST Monday - Friday for assistance. I have sent you a private message for further assistance.