I finished my aligners on July 30th. The last 6 weeks the top aligners weren't really fitting tight. Wore those for a week and then put new ones in. Even with chewies, etc., they didn't fit like the previous ones. I messaged the company and didn't hear any response.
Now that I'm over, the top teeth don't look as good as the model. Probably because the top aligner stopped fitting. Keep in mind I did wear them 23 hours a day religiously.
I have written 3 emails to get a reassessment but there is no response.
My teeth are better than they were but I trusted them when I read about the smile guarantee.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi Jimmy. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, I will be reaching out via HighYa DM. Best, Madison.