I ordered a product from this company online. In the process, my computer crashed. I immediately called them and told them about the error. They checked to see if the product had been sent out...NO, it had NOT been sent. I asked them to cancel any and all orders. The company took out for THREE orders from my bank. They are NOT willing to work with me and have blocked email from me. An honest company would refund my money immediately. If they cannot be honest, I do NOT believe that their product is any better than their word. I feel confident that I will be cheated out of any return of my money...even though they claim they have a refund policy. Dishonest cheats!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from Beverly Hills MD
Hello Vivian. My name is Samantha and I am with Beverly Hills MD. I am sorry to read your review of our customer service. We strive to provide an excellent experience for all of our customers, and I regret that you did not receive that. Beverly Hills MD works hard to fulfill all orders as soon as they are placed. Once an order reaches a certain point of the fulfillment process, the order is unable to be canceled. I see on your account that both orders were shipped in the same package. The third order did not go through and incur any additional charges. As a courtesy for your trouble, I would like to issue a full refund for your purchase without any need to return your package. Please contact me at sam@beverlyhillsmd.com so that I may have more information on your customer service experience. Thank you for taking the time to review Beverly Hills MD. We appreciate your feedback and the chance to improve. I look forward to hearing from you and I wish you a wonderful day.