I, too, was overwhelmed by the number of emails I received from SmileDirectClub.com: "Thank you for visiting," "Here is your $25 gift certificate to use for any of our products," "Can't wait to hear how much you love your liners." UNTIL: "Sorry, you are not a candidate for our liners." When I went to use my gift certificate to order more whiteners, somehow ALL emails from SmileDirectClub.com were gone. POOF. I searched through trash, I knew I had "starred" them - nothing. The ONLY email I had from them was one that was directed to "Lydia, sorry to hear you are unhappy with your liners." I wonder what happened to ALL those emails? And why do I still have the one directed to Lydia?
Seems to me that once I no longer was a candidate - they pulled all the emails but forgot about poor Lydia's.
I contacted them about replacing the $25 - but you know "they can't do that...BUT what CAN she do to make me SMILE today?" I replied - give me the $25 that you promised...that would make me smile. Still waiting for a response.
But, alas, all I hear now is crickets!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Cherie. Once an email is delivered, we don't have the capability to retrieve those emails from a customer's inbox. Regardless of if a customer is eligible or not, we'll still honor any previous promotions that were promised. I would love to help you locate this email, so I'm sending you a private message to get some more information from you. Best, Madison.