I was very excited to start my treatment with SmileDirectClub, I had always been a bit insecure about my smile. I waited 5 months and still had not received my order and called them just to find out the shipment was canceled and no one had even bothered letting me know. I tried getting a refund but their customer service has got to be the most disorganized on the face of the earth. I have been calling them for the past three days trying to get some answers but to no avail. I just lost a large sum of money on absolutely nothing. I feel completely cheated and this is honestly starting to feel like a scam. Be wary.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Yasmeen. This is concerning to hear and we would love to take care of this for you. I am sending you a private message so we can get some more information from you. Best, Madison.