I never received my aligners. After virtually no communication by the company and 12 weeks later (I was told me aligners would ship in 4 weeks), I canceled. Very disappointed in the company. The customer service reps could not offer any information as to when they would ship. Staff was uninformed, unhelpful, and unknowledgeable.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this Review
Company Response from Smile Direct Club
We appreciate you taking the time to leave us a review, Christine. All initial aligner orders should ship in 4-5 weeks, so this is concerning to see. If you need any assistance, please email us at grinners@smiledirectclub.com so that we can look into this further. Best, Madison.