I have had such problems with SmileDirectClub. They don't move my teeth as much as they need to in order to get the next set and when you reach out to them they either don't get back to you or have you jumping through hoops. If I knew then what I knew now I would not have taken this route. It takes forever to hear back from someone, if you even do hear back and multiple follow-ups. I don't know how they stay in business with the poor service that I have experienced.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Smile Direct Club
Hi Cara. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please reach out to us directly at grinners@smiledirectclub.com. Thank you, Thom.