Reviews (1)

PLEASE save posting a review of this company for AFTER you’ve actually attempted a treatment plan with them! Not based on your first office visit where someone smiled at you, offered you water, and now you think they’re "so kind" that they deserve 5 stars and a recommendation to friends. NOT! Please do not be so foolish - SmileDirectClub preys on exactly this (and anyone’s idea they can get true orthodontic pro care and results for pennies, paired with the laziness of getting your aligners in the mail).

I can’t help but notice the majority of 5-star ratings are from people who simply completed an initial office visit and did NOT base their review on actual treatment, primarily because they did NOT begin yet. They exclaim "I can’t wait to get started!" CONFUSION! You’re not qualified to review a treatment YOU DIDN’T START YET.

THE TRUTH: The majority of negative reviews (the majority: double fold the number of "positive" mal-ratings) are from those with ACTUAL treatment experience. I, myself, have actually attempted treatment with SmileDirectClub and it was an epic fail from a disastrously disorganized company, set up for quick, cheaply acquired profit from gullible consumers, who neither knew better nor could afford better. I’m still fighting for my money back from this nightmare of an experience from smart-mouth, callous customer service reps (adding insult the injury of an already botched treatment plan). I’ll have to write a voluminous series of literature to tell of the entire fiasco I survived dealing with the horror story named SmileDirectClub.

PLEASE DO NOT review this company until after the end of your experience with your attempted treatment, actual experience working with them to see their TRUE poor performance and poor ways of doing business with consumers. It’s foolish without it.

SmileDirectClub needs to either seriously do an overhaul, IMPROVE, their handling of patient treatment to be of true quality and dental professionalism, get organized, cut out making promises they can’t deliver, i.e. overall DO BETTER - OR just wrap it up and go out of business and spare anymore disgrace to the dental (orthodontic) industry! Spare consumers their time, money, and hopes. More people need to know that this company as it poorly operates today is to be AVOIDED. Go to a REAL ORTHODONTIC OFFICE and spend the extra buck, attending scheduled visits, and get your teeth straightened correctly PERIOD.

SmileDirectClub is horrible. I’m a believer in the saying "If you don’t have anything nice to say, don’t say anything at all." Thus, I am disheartened to have to relay the ugly truth about a company I too once enthusiastically trusted with treatment they frankly blew.