I have been emailing with SmileDirectClub for months now about concerns I have and each time I receive a response with explanations of what steps to take, I go ahead and do that. Then a different person responds with some other steps and I do that and when I ask for updates on what is happening all I get is another different person saying they haven’t received anything from me and it just keeps going that way and nothing has gotten resolved. I've literally given up on trying to get any sort of help or assistance. Why don’t they have account teams that take care of this and actually check and follow up with people to make sure they are happy? The straightening works but you are on your own after it’s over.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Smile Direct Club
Hi Shelley, thanks for leaving us a review and sharing feedback about your experience. It's always our goal to provide resolutions quickly when issues arise, so we're disappointed to see this. I'm sending you a private message to see how we can help. Best, Madison.