All is fine until you need their help. Don’t expect retainer to arrive before your teeth have gone crooked again. Worse, roots loosen, teeth wiggle so watch what you eat and brush lightly. Don’t expect an honest answer to any question or concern. I called several times daily for over a month and was given different responses and false promises that never matched in any call. If I’d asked for the moon, I’d be told no problem, shipping today. Save your teeth and go with "ANY" other company. Good luck to those waiting on retainers. They won’t come in time to keep teeth aligned. Save your money for an honest investment. SmileDirectClub got too big to care about those signed up. FRAUDULENT, FALSE PROMISES, HORRIBLE ORDEAL.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hi Page, thanks for taking the time to leave us a review and share feedback with us. We have experienced a delay with some shipments, but are working as hard as possible to get these out and prevent delays in the future. Loose teeth to some degree is normal in any teeth straightening treatment as the teeth are moving into a new position. Once the teeth are in their final position, this looseness should go away. To determine if this is normal, our dental team is always available to assist and look into any concerns. I am sending you a private message to get some more information from you. Best, Madison.