Two of my "matched" counselors ended up becoming relatively non-responsive (i.e. 24+ hour response time), and unable to communicate with me efficiently enough to set up new video chat appointments after the first call. One or two of the other counselors who had marked on their profiles that they had video chat availability ended up writing to me that they were not offering video chat services. The video chat service, in my opinion, is one of the most valuable services offered through BetterHelp. That I could not obtain reliable access to that service, after having paid for a month-long subscription and attempting contact through several counselors, reflects badly on the service. BetterHelp offered to give me another free week after I sent them a message about my issues, but since I had easily lost two weeks' worth of support due to my issues, I did not find the compensation adequate enough for my needs or ability to trust the service. So, I quit.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review