Reviews (1)

The six-month plan that they initially gave me was not working by month five. After much back and forth, SDC sent me for another scan and gave me a new plan for an extra two months. I told them immediately that the plan would not address the crooked teeth on the bottom and the concave bite line on top. They insisted that it would work, so I kept going. By month seven, I told them it was clear that it was not working. At the end of eight months, my bottom teeth were still very crooked and my top teeth were not improved, in fact, they had moved around my front top good teeth and left gaps between my teeth that make it difficult to eat. I am in the process of working with a local orthodontist on a new plan. Of course, I have to pay for that. I requested a full refund from SDC. They negotiated for some time, switching to a new person every time (the hallmark of a scam), offering a million excuses including, oh, we can't really move teeth like that without traditional braces (which they never say when taking your money). They eventually offered a refund of $487.47, which was 65% of what I paid. I insisted on a full refund, I had paid more than $700 and I could not believe that they were trying to cheat me for $300. Finally, they agreed to a full refund. I waited. Then, my refund came: $250! I assumed it was a mistake and reached out. No mistake. For the first time, they said, oh, you have to get your refund from the finance company, here is the number. Of course they did not mention that when they offered me the initial $487 or the full refund. They flat out lied to me! Now I am going to have to sue them but fortunately, I live in a state where we have a consumer fraud law that allows triple damages. For all the aggravation it should be ten times my damages.