I had a wonderful experience in exchanging a defective part of a box I received. The item was a leather desk pad, and one corner was not in perfect condition and would ruin my enjoyment because it ruined the look of the pad. I e-mailed requesting an exchange and sent pictures of the defect, and received a prompt response and a new leather desk pad was sent, no questions asked. The only "negative" part was having to follow up because it didn't ship the first time, but it wasn't an issue and the staff again promptly corrected the problem, which was an apparent computer glitch. This experience definitely makes me want to keep ordering boxes (in addition to the great experience I have with the products in the boxes themselves).
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
Link to this Review