Read 94 Trim Down Club Customer Reviews and Complaints (Page 5)

Posted on Sep 27, 2017

My time as a group leader in Trim Down Club

By Debbie Hayes Johnson, Verified Reviewer

Seventeen years ago, I had gastric bypass. I was desperate. However, things did not go well. I threw up every meal for 13 years. The doctors were baffled.

Out of complete desperation, I joined Trim Down club. The first day I was on the plan the vomiting stopped. Miracle? I don't know but the minute I go off of it, the vomiting resumed. It is a perfect balance of nutrition.

One of the girls in my group has Celiac disease. She lost 100 pounds. One diabetic lost all her weight and was able to get off her meds as long as she stayed on the plan. The nutritionist is the best. The plan is easy to follow. The administration is always there to answer questions and help in any way needed.

Although, I don't comment every day. My group has over 2,000 members. Many only check in once a month. However, they all come back and say this is the only thing that works for me. As for myself, I'm alive! Trim Down Club has taught me how to balance my day and make wise choices. Thank you, Trim Down Club.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Trim Down Club

Oct 17, 2017

Debbie, we are honored to have been able to help you, and your amazing group reach your goals. Support teams are so important and you are the best leader anyone could ever have! We look forward to your continued success.

Helpful Review? 13 People Have Voted

Posted on Mar 8, 2017

Do not use this site!

By Debora, Cambridgeshire, England, Verified Reviewer

I signed up for the monthly subscription stupidly without reading these reviews. I clicked on one of the videos on the website and received notification that it cost me £39 ($47.73). I was so outraged that I didn't even watch it. Do NOT use this site!

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Mar 8, 2017

Hi Debora,

Nice to meet you.

My name is Adam Feldman. I'm the Director of Client Relations here at the Trim Down Club. I just received a notice of your review, and I wanted to get back to you as soon as possible!

I can definitely see how you might have been put off by our additional offers while signing up. I want you to know that this was not our intention, and I am very sorry. As unfortunate as this is, I must be clear that the only way to order one of these extras services would be to physically click on Accept. Otherwise we are not allowed or capable of charging you.

That said, I know first-hand that starting something new can be hard, and it definitely doesn’t help to start off on the wrong foot.

So, to improve your experience and ensure that you reach your goals, I would like to get you in touch with one of our expert dietitians. They will be able to further customize a plan for you. This one-on-one service is upwards of £125, but I am happy to fully cover the costs and give it to you for free. Your success is more important to me than the money. Simply write to me at adam.feldman@trimdownclub.com

None of our members, or anyone, should feel like you do! And, that is why I really hope to hear from you soon and to have the opportunity to make things right!

Warm regards,

Adam Feldman

Helpful Review? 31 People Have Voted

Posted on Jan 19, 2017

Con

By Allison, England, Verified Reviewer

I joined a while ago and didn't find the site very useful. The emails received were for products asking for more money. I tried to cancel and asked for a refund (as promised). However, all I received was an email asking me to call an international number, again scamming more money. So, you can't get a refund back to the card you paid on, and the service is awful.

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Feb 6, 2017

Hi Allison,

This is Adam Feldman, Director of Client Relations at the Trim Down Club. I was alerted of your review late last night. And, after fully reading it over, I wanted to help address your concerns as quickly as possible. It seems like the review is about our product and service from a time that dates as far back as 2014. I want you to know that a lot has changed since then, and much for the better. Over the last year alone, we’ve made some really great changes to our products and services that makes me very proud to be a part of the Trim Down Club!

The first change we’ve made was an upgrade to our Menu Planner Application. These changes were based on feedback from our incredible (1 million strong) members. With their help, we built a menu planner that takes your specific dietary needs, BMI, age, as well as the foods you like into consideration to provide our members with a weekly menu in less than 10 minutes. In the past, this took close to 30 minutes, so this upgrade has helped our members save time as well as lose weight, and that is simply amazing!

Another great addition, has been the expansion of our team of registered dietitians. This expert group personally guide our members to success. And, they are always available to answer questions.

Lastly, we’ve made our website more mobile friendly. All of these changes were not easy, and we definitely could not have done it without the help of our incredible members. And, for this we can’t thank them enough.

Regarding being offered additional products in our weekly newsletter, I can definitely clarify. To start, I personally know members that have had great success thanks to these additional products. With that said, we encourage every member to review their own goals and to decide if they are right for them. And, our chief nutritionist, Ossie Sharon, has personally reviewed and approved them all, so we feel very comfortable providing these products to our many members. At the end of the day, the decision is up to you if you would like to go ahead with these products or pass on them.

Furthermore, I can see that you had a hard time getting your money back. This is very upsetting, and I really would like to have a better understanding of what went wrong… I say this because we have a no questions asked 60-day money back guarantee. So, if one of our members is not satisfied for any reason, you get your money back.

Although your review seems to be based on an outdated product and service of ours from over 2 years ago, I still take the claims very seriously. That said, I would love for the opportunity to have a better understanding of what went wrong. And, I am willing to have one of our registered dietitians provide you with one-on-one consultations and on-going support to ensure that you have a healthy 2017 and beyond. Here is my personal email: adam.feldman@trimdownclub.com and I look forward to talking to you soon!

Warm regards,

Adam Feldman

adam.feldman@trimdownclub.com

Director of Client Relations

Trim Down Club

Helpful Review? 28 People Have Voted

Posted on Sep 28, 2016

I'm all at sea

By Doreen Walters, Somerset, UK, Verified Reviewer

I recently joined Trim Down Club but don't really understand it. It is not clear when they give you a menu if you choose just one item or all of them. I am quite confused. Also, if I do want to ask for a refund where do I go? There seems to be no way of contacting them. This should be made easier to do.

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Oct 6, 2016

Hi Doreen,

My name is Isabella Gibson, the Director of Community Affairs at the Trim Down Club. I am sorry that you didn’t find what you were looking for. We strive hard to ensure that all our members get the support they deserve in order to reach their weight loss goals.

With this in mind, I see that you were in successful contact with our support team on several occasions over the past few weeks. This included correspondences on how to use the Menu Planner and details regarding your receipt of a full refund.

Having researched the events above, I am confused by your review. With that said, living a healthier lifestyle is no walk in the park. And, I wish you the best in health and success going forward regardless if it is with the Trim Down Club or not.

Yours truly,

Isabella Gibson

Director of Community Affairs,

Trim Down Club

Helpful Review? 34 People Have Voted

Posted on Aug 24, 2016

Payment

By Jenny Bale, Bournemouth, England, Verified Reviewer

I have paid but haven't received a thing!

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Dec 20, 2016

Hi Jenny,

My name is Adam Feldman, Director of Client Relations here at the Trim Down Club. I have read over your review and want you to know that without your specific details, and since we are communicating outside of the Trim Down Club, I am bit limited. But given the severity of your review, I will make sure that by the time you finish reading my reply that you will already be making the most out of the Trim Down Club Program.

So, to ensure that you get immediate access, I encourage you to find our Welcome Letter, which was sent to your email. This letter includes your login details as well as how to get started.

Now that you are all set, I want you to know that the Trim Down Club is here: to be your go-to destination for the right way to lose weight and improve your health. We take a long-term lifestyle approach to help you get lasting results.

But the Trim Down Club is about more than just advice; our program provides essential tools that help make weight loss easier, such as the Personal Menu Planner. Simply choose the foods you like and, based on your preferences, we build a customized meal plan that balances proteins, carbs and fats to help you stay in fat-burning mode all day long. We take the guesswork out of how to eat, while giving you the flexibility to eat what you like, so that you don’t feel deprived.

Further, I'd like to make myself (and our amazing team of registered dietitians) available to you moving forward. You can contact me directly at adam.feldman@trimdownclub.com or our registered dietitians www.trimdownclub.com/forums/ with any questions, concerns, or comments that you have. Believe me, it will not fall on deaf ears. We’re here to help and happy to do so. We look forward to hearing from you, Jenny, and you can be sure that we will do everything we can to help you achieve your health and fitness goals.

My best,

Adam Feldman

Director of Client Relations,

Trim Down Club

Helpful Review? 26 People Have Voted

Posted on Jul 22, 2016

Think I've been had.

By Jan Carpenter, Hertford, UK, Verified Reviewer

Sat thru the presentation, decided to buy the basic package online. Screen then offered me a further package which I did not want, but screen would not allow me "no thanks". So I was billed for the second item. Contacted customer services to ask for an adjustment. I was away from home for 2 days, on my return, they had replied telling me a "ticket" had been opened for me and the next day followed up with "ticket closed, no money refunded". My goods have not yet arrived, but reading others' experiences, looks like the money back guarantee is a fairy story too. First time I've fallen for this - should've read reviews first.

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Dec 20, 2016

Hi Jan,

This is Adam Feldman, Director of Client Relations with the Trim Down Club.

Thank you for your genuine review. After investigating, I was pleased to see that your original request was naturally solved shortly after the review was written.

With that said, we will surely improve our automatic reply to be more precise!

Going forward, I would like to provide you with free, personal support from one of our experienced dietitians. On top of this, I am available at any time to help you make the most of our menu planner, professional forums, courses and much more.

My direct email is adam.feldman@trimdownclub.com. Together we will ensure that you reach your weight loss goals!

Adam Feldman

Director of Client Relations,

Trim Down Club

Helpful Review? 43 People Have Voted

Posted on May 2, 2016

A quick and easy menu

By Tracy, Melbourne, Australia, Verified Reviewer

The menu from the Trim Down Club is relatively easy to access and follow but all the other emails that they send you is direct marketing to buy this vitamin pill or that, whatever. I am so sick of all the emails with 1 word on it thinking it may be useful information but then you get the link to the video that goes on forever. Then it says you need these tablets at a reduced price, etc.

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Dec 22, 2016

Hi Tracy,

My name is Adam Feldman Director of Client Relations here at the Trim Down Club. It makes me happy to see that you found our program easy to access and follow. Comments like yours really brighten up my day!

Regarding our newsletter, I think that it is important that you know that The Trim Down Club has several strategic partnerships. These partnerships are based on mutual interests, and our chief nutritionist, Ossie Sharon, has personally reviewed and approved them all. Furthermore, many of us here at the Trim Down Club have taken these supplements and tried out these programs with success!

While we do get a commission for promoting these products, this is done to help offset our low, one-time fee. Plus, it’s important to remember that no two people are alike and weight loss is a complex issue. We know firsthand that some of our members have excelled thanks in part to these programs. Therefore, we encourage every member to review their own goals and to decide if supplementary systems are right for them.

I am running out of space to write more, so I encourage you to write to me at adam.feldman@trimdownclub.com Rain or shine, I am always here and happy to help!

Sincerely,

Adam Feldman

Director of Client Relations,

Trim Down Club

Helpful Review? 47 People Have Voted

Posted on Jan 5, 2016

Not a scam

By Marggie , Flatwoods, KY

I paid a one time fee of $47. This includes the ability to create individualized menus, recipes, health and nutrition articles, exercise advice, and online support groups. You do not have to accept the up-sale emails. I kept that aspect of my email just in case there were products I was interested in. On this plan you eat real food that you like. It is designed to keep your blood sugar level so you are not hungry all the time. It has helped me. I recommend it for people who need to lose weight and those that need to control blood sugar.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Trim Down Club

Dec 22, 2016

Hi there Marggie, Thank you for your review. I am happy that you are enjoying the Trim Down Club Program! I totally agree with your comment “it is designed to keep your blood sugar level so you are not hungry all the time.” We strive hard to give our members relevant tools to live a healthier lifestyle. I can see that our hard work is definitely paying off!

People like you help motivate us to continue helping people get the body they deserve. Living a heathy lifestyle doesn’t need to be hard. Feel free to check in with me at adam.feldman@trimdownclub.com on your progress. I am interested to hear about your successes!

Yours,

Adam Feldman

Director of Client Relations,

Trim Down Club

Helpful Review? 41 People Have Voted

Posted on Dec 21, 2015

Working for me, haven't asked for a refund though.

By ChrisM, Verified Reviewer

I have gone from 275 lbs to 260. It's not earth shattering but a good start. This is the first time anything has actually worked since I got married. Have endured (and ignored) many emails and when I signed up I didn't do any of the "upsells". Can't speak to those. The program is fine. It is not a miracle solution but the dietitian has been responsive to my questions, the people in the forums are helpful and I have a menu plan which seems to be working. I have had to make a lot of changes in what I eat and when. My kitchen pantry has transformed. Another thing, I felt it was getting expensive and the other members helped me find ways of making it cheaper, that was important for me. I think it is worth it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Trim Down Club

Dec 22, 2016

Hi Chris, thank you for your detailed review of our program. Your success thus far is amazing and much more than a good start! If you need any tips on how to continue your success, you can reach me at adam.feldman@trimdownclub.com I would love to work together with you to help you accomplish your goals.

Best,

Adam Feldman

Director of Client Relations

Trim Down Club

Helpful Review? 28 People Have Voted

Posted on Nov 23, 2015

Trim Down Club Does Not Honor Its Guarantees

By Christine Runstedtler , Kitchener, Ontario, Canada

I found the formats of the Trim Down Club's information very confusing to access and follow. As well, there was little new information included. Nor was the advice tailored to the individual: as a 73-year-old woman, I was sent information on losing "belly fat" as I went through menopause. I enrolled on July 5, 2015; and sent my first request for a full refund on July 16, 2015. There was no response to that request or to the one made on September 23, 2015. As of today, Nov. 15, I am still trying to get Trim Down Club to honor its refund guarantee.

Bottom Line: No, I would not recommend this to a friend

Company Response from Trim Down Club

Dec 22, 2016

Hi Christine, this is Adam Feldman, Director of Client Relations at the Trim Down Club. I am most grateful for your constructive review of our program. It’s because of people like you sharing their observations that allow us to improve. With that said, I checked our system and was happy to see that you were fully refunded. Although we have an extraordinary community of over 1 million members, we are far from perfect. That is what makes your review vital to me and everyone here at the Trim Down Club.

Thanks to the help of our members, we’ve successfully built a program that takes your specific dietary needs into consideration in order to provide you with a weekly menu that is based on your favorite foods. Losing weight can be a daunting task, but with a positive attitude, a helping hand, and the right tools, I have had the opportunity to see many people accomplish their weight loss goals.

Christine, if you need anything else whatsoever, I would be happy to help. Simply, write to my personal email adam.feldman@trimdownclub.com and I will get back to you ASAP!

Sincerely,

Adam Feldman

Director of Client Relations,

Trim Down Club

Helpful Review? 39 People Have Voted

Posted on Oct 23, 2015

Unlimited infomercials

By Ruby Mason, Hood River, OR, Verified Reviewer

After you join the Trim Down Club, be prepared for a minimum of one video is sent each week with enticing headlines that suggest you can find secret answers to a host of problems from cellulite to dementia, heart problems and all disease. To find the solution you watch a 10 minute infomercial. At the end you will be asked to purchase a product, exercise book or supplement that typically runs at least $47. In actuality the Trim Down Club reveals nothing new. It is info available in magazines and online. Don't Waste your Time and Money!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 29 People Have Voted