BetterHelp Reviews - See What Customers Are Saying

I would often see commercials and other advertisements for BetterHelp and I was always curious. I thought it was such a great idea for many many reasons. When I joined I was working 60-hour weeks while enrolled full-time in school. My current therapist lived far away and I didn’t have to time to meet her anymore. As a counselor myself I soon noticed the effects not talking to someone was having on my mental health. I immediately thought of BetterHelp and joined.

It was so easy to join, set up my account, and I was matched with my counselor, Rebecca within a day. She reached out to me right away and we had our first session the following week. Seeking out a therapist and making an appointment in person can take so much longer and it can be hard to find the right match. The app does all the work for you.

As a professional in the field, I was curious about how the app maintained confidentiality and I was very pleased with how the creators have set up this app. The app also has an awesome journal feature as well as worksheets/reading material you can view and compete right on the app.

For only $45 dollars a week I believe joining BetterHelp is more than worth it. If you are someone thinking about joining or are maybe just curious I would recommend you try it out. Whether you have a busy schedule, limitations to meeting with a counselor in person, or just want to try therapy online, this is the best app for it all.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp over the past 2 weeks has helped me obtain a counsel, help with payment, and were really supportive. I am glad to be a part of BetterHelp. My counsel has helped and I plan on continuing for a while.

Bottom Line: Yes, I would recommend this to a friend

I am so thankful to have found BetterHelp counseling. My counselor has amazing ideas on how I can manage better. She not only listens but understands as well. As someone who lives overseas, I have struggled to find a counselor who understands where I am coming from. BetterHelp really helped me find a counselor who is a match for my particular needs.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is affordable and the counseling provided fits my schedule. I’m really glad that this was recommended to me by a friend. The quality and care of the counselor assigned to me have been incredible. I am very impressed and happy with what has been provided. I highly recommend this service.

Bottom Line: Yes, I would recommend this to a friend

I stumbled across BetterHelp when I was googling counselors and it has been a huge help for me. They ask you several questions to best pair you with the right counselor to help with your specific needs and if the counselor they pair you with isn't the right fit, you have the option of choosing another person. The first counselor I was paired with has been a Godsend. I'm still in my first month of the service and I feel like I have already learned so much about myself and I'm feeling stronger and more confident every day because of it. If you are considering online counseling, I would highly recommend BetterHelp.com.

Bottom Line: Yes, I would recommend this to a friend

While I am just in the beginning of my counseling and we're still working on letting me share, it has been a great help. Having a professional to bounce past experiences and struggles with allows me to better understand how to allow myself to grow. My counselor has been great at listening and not making faces or wincing when I share certain things. He makes me feel comfortable. That being said, there's comfort in knowing that if we don't click, I have the ability to try another counselor. The price is just right, and they even offer discounts for those of us that are struggling right now. We all need someone we can be honest and open with. "Internet hugs."

Bottom Line: Yes, I would recommend this to a friend

Alex is extremely helpful, and in comparison to in-person therapy with an LPC, I feel she may be better for me as I’m able to be more honest, which yields much more understanding. She connects.

Bottom Line: Yes, I would recommend this to a friend

She is very good at what she tells me and what advice she has given me. I’m very satisfied so far. And totally understands the situation I’m in and what to do to go and help myself fix my problems.

Bottom Line: Yes, I would recommend this to a friend

I became a client with BetterHelp about one month ago, and to my surprise, it has been better than I anticipated. I found BetterHelp and I was in need of counseling so I decided to give it a try. This company is great! My counselor and the people who have reached out in emails are all so wonderful, they are so professional, engaging, and they really care. I feel like I found a perfect fit and since joining I feel so much better and hopeful. I am so grateful to this company. I would highly recommend BetterHelp.com to anyone.

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for about a month now. My therapist is lovely, she is very patient, great listener, and gives great advice. It's refreshing to be able to talk things out with someone who is not connected with my life such as my husband, parent, or friend. I can share freely and get objective, educated responses.

Bottom Line: Yes, I would recommend this to a friend

I have PTSD and sometimes in moments of high stress I can be overwhelmed emotionally and mentally. Especially with the COVID-19 global pandemic, it is crucial to have easy, affordable access to mental health care. I wish I had signed on with BetterHelp YEARS ago! It is so worth it for the personalized care and the convenience.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been convenient and flexible. There are multiple ways to meet with your counselor and it is whatever works best for you. They are ready to meet your needs and do what works for you. They ask the right questions and do a great job at matching you with the perfect fit!

Bottom Line: Yes, I would recommend this to a friend

When searching for a therapist, (whether online or otherwise) it can be overwhelming, and even scary! BetterHelp made it easier, took away my initial fears, and paired me with the right therapist for me! The questions guided me through all my needs and wants, and found me someone who knew how to help. There are many options for communication with your therapist, and I was impressed by her credentials, expertise in what I had to wade through. I'm not sure I would have been able to be so open in an office setting.

Bottom Line: Yes, I would recommend this to a friend

Terrible, therapist M. Muller canceled five minutes before the first session. Not sure why BetterHelp set me up as her client. People needing therapy are vulnerable and shouldn't be jerked around like this.

Bottom Line: No, I would not recommend this to a friend

I adore this app. Professional help, in a format I control, and since it's on my phone I can easily go back and reference anything that was said or suggested to me. There is a thorough questionnaire that helps identify what type of counselor you're looking for. I like my counselor, but guilt-free changing is possible if you don't click with the one first offered. It is truly built for the user!

Bottom Line: Yes, I would recommend this to a friend

My favorite part about BetterHelp is the flexibility it offers - between scheduling my own appointments, deciding how I want to speak to my counselor, and being able to easily change counselors if I don't feel like I'm matched with the right one, it's definitely the best option for me and fits into my chaotic schedule perfectly. It's truly affordable and works with each person to come up with a payment plan that will work for their budget. I love BetterHelp and don't think I could go back to in-person counseling after using this program.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp offers a variety of different styles for counseling such as via texting, video chats, and over the phone conversation. The counselors work around your schedule and are wonderful at getting back to you in a timely manner! I never wanted to go see a counselor in person because I felt uncomfortable until now! If I would've known about BetterHelp a couple of years ago I would've made that step a long time ago. Thank you BetterHelp for changing my life!

Bottom Line: Yes, I would recommend this to a friend

I began using the BetterHelp program at the beginning of February. I wasn't sure where to go or what to do when some old issues started cropping up. I was told about BetterHelp and thought I would give it a try. I'm so happy I did! I feel so fortunate to have found this program before stay at home measures were put in place around the world. There was no transition for me...My counselor has given me many useful resources and I feel so much better both mentally and physically!

Bottom Line: Yes, I would recommend this to a friend

What an awesome service. It's super affordable and more effective than normal therapy services because it also acts as a hub for all the content that's shared with you and a scheduling tool and more. I couldn't be happier.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been my favorite form of therapy so far! It’s so convenient and I love that I can message my therapist anytime on top of having weekly sessions. My therapist has been so great in understanding my personal goals and aiding me in achieving them.

Bottom Line: Yes, I would recommend this to a friend

I love this program, it matches you with the therapist that fits your needs to a tee. You won't go wrong, I'll advise anyone to give it a try. It truly works. They listen and give great advice. I have been at my first since my first conversation with my therapist and only getting better.

Bottom Line: Yes, I would recommend this to a friend

I was uncertain about going into therapy for years, but I finally took the next step and signed up for BetterHelp. The intake process wasn't difficult and I was matched with a therapist right away (the site chose one for me). I quickly realized that the one I was matched with was not a good fit, so I requested a new one. I had the option of about 8 different therapists and was able to read a blurb they wrote about themselves as well as reviews. I narrowed it down and went with the one that spoke to me as a person.

I'm so glad I switched. The process was easy and because I switched, I got 2 weeks free, which was nice and helpful. I love my new therapist - she's positive, encouraging, and I really feel like she cares.

About BetterHelp's interface...You can leave messages for your therapist anytime, which is great. You can also mark them as urgent if you want (I would suggest speaking with your therapist so you can define what "urgent" means). You can record an audio clip or a video clip to send, you could attach a picture, etc. There are many options. There's also a journal you can write in; you can keep entries to yourself or share them with your counselor. I use that quite a bit. I love that I can leave a message for my therapist anytime. There's also a calendar so you can schedule a "live" session (messaging, voice, or video). The only drawback is that once you schedule a session, the calendar disappears, so you can't schedule your next session before you complete your upcoming one.

Also, there are group therapy webinars (groupinars). Honestly, I feel these are mixed. How the presenter handles the incredibly large number of people sets the tone for their presentation. People try to provide therapy for each other in the chat, which can be distracting. The groupinars seem to be scheduled for 1 hour, but some presenters only present for 30-45 minutes. Some presenters are better than others and I've gotten some good tools out of some, but not all.

Bottom Line: Yes, I would recommend this to a friend

I started using BetterHelp after losing a loved one and didn't know how to cope. Through BetterHelp I am learning to cope with different experiences in my life. My therapist has challenged me to change my past negative perspectives into positive learning experiences. I love BetterHelp and would recommend it to everyone, even those who don't think that they need therapy.

Bottom Line: Yes, I would recommend this to a friend

This is a great app for anyone who needs help. If you are looking for someone convenient and right there, BetterHelp is the right place. There are many counselors to choose from and they place you with someone close to your area so you keep the same time zone. BetterHelp also has groupinars that keep you connected with others going through similar things. I felt so connected through this app. I feel you get so much more out of this app versus a regular office. It was worth every penny for me. Thanks so much.

Bottom Line: Yes, I would recommend this to a friend

This is the future of therapy, online either by calls, videos, or texts. You the client get to decide what is the more convenient way of communication. So many experts. I highly recommend BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great app that offers counseling from the comfort of your own home. I'm extremely happy with it so far. It has been such a great experience. The only complaint I have is that you guys assign too many people to one counselor and there are barely any openings.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp offers clients weekly therapy appointments (I recommend utilizing either phone or video) at a lower rate per appointment than you'd normally be charged. In effect, it's simultaneously more costly and less costly than traditional therapy.

Because you are in constant chat contact with your therapist and are having weekly appointments, the therapy can be intense. I actually like this as I didn't find monthly appointments very beneficial.

The other thing I like about the app is that it incorporates your worksheets and journal into the apps.

All these things make it more likely for me to make appointments and do the assignments.

In terms of the quality of the therapists, they range in quality like anywhere else. I do think the app encourages people to review their therapists too soon. I like to see how things are going over a longer span of time. I wish it'd wait to recommend you write a review after you've gone through a few sessions.

My first therapist had positive reviews but really didn't offer a whole lot of help. She was too much like talking to a friend and not enough like talking to a therapist. But the good news is you don't have to stick with the first therapist they assign. You can read through a proposed selection of other therapists to find a good fit.

Bottom Line: Yes, I would recommend this to a friend