BetterHelp Reviews - See What Customers Are Saying

I have been enjoying my experience so far at BetterHelp. It’s made me feel safe and secure in the comfort of my home as I move through my anxieties and fears. I look forward to using the platform more.

Bottom Line: Yes, I would recommend this to a friend

So, I'd been hearing about online behavioral health but I scoffed at it. However, my coach recommended BetterHelp for my past trauma and it's been a great experience.

I get to receive in-depth counseling on my time and convenience. It's way better than office visits. Less awkward and more personal.

Bottom Line: Yes, I would recommend this to a friend

This app/website is honestly the best app on my phone. I mean that! Granted it might be tough to get the ball rolling, but once you do, it's so worth it! It's because this service is something that helps you grow and heal, exponentially, so much in such a fast-paced world, we live in today. Now if your therapist is in the same state still try to make an effort to at least visit them, have a session in person or just to show your support for how much these individuals work hard on your behave.

Bottom Line: Yes, I would recommend this to a friend

My expectations for BetterHelp were high. I knew what my issues were and needed a counselor to cut through the BS and help with some life-applicable tools. Working with my counselor had given me some insight as to what’s been my hold-up and how to manage my feelings moving forward.

Bottom Line: Yes, I would recommend this to a friend

I was desperate to have someone to talk to about my issues. I saw the advertisement for BetterHelp on Facebook and decided to give it a try. It is a great way to get counseling for a person that is busy and needs some flexibility. Not sure if it is most appropriate for people with all issues, but in my case this way is ideal. Helps that I really like my counselor, Lisa Allison. She is one of the best counselors I have ever had. And I have had a few. I give it 4 stars, mostly because I don't recommend it in every case. Such as someone wanting to overcome severe addiction/alcoholism.

Bottom Line: No, I would not recommend this to a friend

These people with BetterHelp are genuine and caring to be understanding and helpful to do what they can to meet your needs. Be patient and let the counselors and others with BetterHelp get familiar with you. It takes time for them to learn who you are and why you're here. It helps them to know more of you to better help you. For instance, when my counselor mentioned that I tend to blame myself for situations that took place. It took her some time to see and learn that about me. So my biggest advice is give them some time to learn about you and open up to them everything you can because they are good people that are here for you and to help you learn, grow, and reach your goals. Don't be afraid if you just don't feel like one counselor is connecting with you...to change counselors. You don't have to explain if you don't want to, but you have the option if you want to. Also, it doesn't charge anything to switch councilors. I also learned it took away from the first counselor to give her a chance to get to know me and learn what I needed/wanted, etc. I almost switched again but I'm so glad I didn't switch. Kimberly was amazing! It crossed my mind to switch, but then I thought let me try this a little longer before I jump off. And I did and learned all it was is they need to get to know you too...not just your situation. Each situation could be treated differently depending on how the client responds or thinks or sees those situations. Keep in mind, it isn't instant help. It takes time to grow, learn, see different perspectives, resolve, and talk out situations in ways to better help. Give them a chance if you want temporary or long term help...Also if you are on a tight budget, it helps. They have other options to see if it will/can help you also financially to afford to get some good help. Muah.

Bottom Line: Yes, I would recommend this to a friend

When I found BetterHelp I was at a very low point and had been trying to survive on my own and that really wasn't working anymore. I was matched with a counselor who has been amazing for me and a true blessing. I love that I can talk to my counselor with the texting area even if it's the middle of the night or not during my appointment. The knowledge that I can reach out anytime 24/7 makes me feel more comfortable and safe. The journal feature on BetterHelp is nice because it is a very private place to write down any and all thoughts and feelings and is completely secure but I am also able to share an entry with my counselor and that is nice because I can share it with my counselor without having to retype it out. The group therapy/learning sessions that are offered on BetterHelp are wonderful. The added support on different topics and learning more about different issues and techniques for dealing with them is amazing. It is also wonderful to have that support of the groups between one-on-one therapy sessions just as a way to connect, not feel alone, and to stay focused on a healing mindset. It also helps because you get to talk to and hear from other people who are going through similar things making it an understanding support system.

When I found BetterHelp I was just looking for help. I love that I have found that and that I can see and talk to a one-on-one therapist and attend many groups each and every week all from the same place and without having to go to a public place. It's an amazing service and I will be very grateful that it exists for the rest of my life.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been the most effective, affordable therapy experience I’ve ever had, and the onboarding process is easy, no-hassle, and quick. I began talking to my therapist just a day and a half after clicking an ad on Instagram and I can’t express enough how grateful I am that I made the choice. My therapist and I video chat weekly and message back and forth throughout the week, it’s seamless and stress-free. Our work has empowered me and truly made a difference in my life at a time when I’ve felt so lost. I absolutely recommend BetterHelp, it renewed my hope! Much love to you on your journey.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp offers options for therapy that are not the traditional office visit. I am able to speak with a professional at extended hours and without leaving the comfort of my home. It is very practical for a busy person and not as intimidating as going to an office. The price is well-suited, especially since insurance prices and office visits are high cost.

Bottom Line: Yes, I would recommend this to a friend

I was skeptical of BetterHelp for a long time because online counseling sounds a little sketchy, but so far it is pretty nice.

I filled out a profile and answered a few questions and was matched with a therapist who specializes in my issues within 12 hours.

My therapist is professional, helpful, and easy to work with.

They offer multiple methods of communication for appointments, but there are some issues with the quality of video chat as well as live texting. They are a little laggy and you might lose the picture from the video occasionally.

To spite some annoyances with the quality of communication platforms I would still recommend it to anyone needing help, especially if it is hard to get the kind of help you need where you live.

Bottom Line: Yes, I would recommend this to a friend

I've only been corresponding with my counselor for a few months now and already we've covered so many facets of my life. I really like the options to type, call, or video anything to her and that the sessions are planned by me. She responds to everything I say and always responds with personalized, thought-provoking and pattern-challenging questions. I truly feel safe to say absolutely anything to her. It's been really helpful having an environment to discuss everything. 100% recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

When you have no time to go to a physical location, BetterHelp pairs you with someone you can message at the touch of a button. Very helpful for young professionals needing therapy. I am grateful for this service.

Bottom Line: Yes, I would recommend this to a friend

I was very nervous about this whole process. I have never been a person to just talk to someone I don't know about my feelings. But it is so easy and my counselor doesn't make it awkward in any way, it is very comfortable. And I love that I can just message them from my home rather going to an office and waiting. It has truly been helping me.

Bottom Line: Yes, I would recommend this to a friend

I’ve been using BetterHelp for 5 months now and it has been a great support for my mental health. I got matched with a therapist who is experienced in circumstances like mine and he gets me, he is very responsive and empathetic and knowledgeable to offer me tools to cope and insights about my concerns. The app is easy to use and I have never had any issues. I can message my therapist, video chat or call, and the app is reliable, never crashed or anything. Quality of video calls are great too, never had any issues. I have only had a positive experience and super recommend it as an affordable way to have therapy, and I love that I can do it from home, in my PJs before I get to work, very convenient, and it fits well on my day, it doesn’t disrupt my work or social schedule.

Bottom Line: Yes, I would recommend this to a friend

I am currently meeting with my counselor once a week and also touching base through messaging. I have found our sessions to be very helpful. My counselor is empathetic and insightful and has helped me to organize some conflicting emotions about some particular events in my life.

As someone who has never sought counseling before, I can honestly say that now I'm a big fan and highly recommend BetterHelp.

NOTE: I didn't really click with my first counselor, but the process of finding another one is very straightforward, and I have ended up with someone who is really helping me.

Bottom Line: Yes, I would recommend this to a friend

I am new as a client using this type of service for counseling. It’s been great to work with a professional therapist to get the support while improving myself and living life on my terms.

Bottom Line: Yes, I would recommend this to a friend

I have had various therapists in my life. These were all in the traditional setting face-to-face. I heard about BetterHelp.com on Conan O’Brien Needs a Friend so when I needed help recently and could not locate my last therapist, I decided to try it out. The convenience and the cost are great but what makes it really great is that I was matched with a quality therapist and feel I am getting the help I need. I have told anyone who cares to hear about BetterHelp, it really is an affordable, convenient, quality resource.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very professional service and very reasonably priced.

They linked me with a counselor who has supported me through some very difficult times.

She is skilled and caring and has taught me coping strategies. I am still struggling, but I am growing and changing. Life now is less painful.

Before BetterHelp and my counselor, I was in pain every day.

Bottom Line: Yes, I would recommend this to a friend

The reality is therapy should be very personal. That said you should not do it online, go to a professional in your area.

This service feels like it's social media plus mental health. Which isn't good at all. The therapists are more worried about their reviews than actually helping you. They want a thumbs up instead of helping.

Don't do this, find a local therapist. Find someone who you actually connect with and go from there. If you want to do it remotely, then I guess you can go with this. Just expect your "therapist" to forget your problems because they will. They have probably another 100 patients on this platform so how much can they care?

Just understand, if you use this service you may get some benefit. However, if you have serious issues this isn't right for you.

Bottom Line: No, I would not recommend this to a friend

BetterHelp is amazing! I love the app and the entire idea as a whole! It’s especially awesome how through the app and website they are able to give me professional, experienced, knowledgeable licensed therapists right at my fingertips. I chose the perfect counselor for me and noticed positive changes after just a couple of weeks. This is something more people should know about and use because the benefits are great and BetterHelp makes access to therapy so easy!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is so convenient for me. I'm a stay-at-home mom, with a husband that travels a lot, so coming across this website as a way for counseling was great. I can schedule a session when it fits in my routine, and I don't have to leave my house! I was paired perfectly with my therapist, and I feel so comfortable with her.

Bottom Line: Yes, I would recommend this to a friend

This app makes seeing a counselor/therapist so easy. I highly recommend this app to anyone that has a busy life but also needs to make time for healing old wounds and desires to improve their behavior.

Bottom Line: Yes, I would recommend this to a friend

As a mother on maternity leave, my income is little and my free time is even less. Most therapists/counselors aren’t available evenings and weekends when my partner would be home to take the baby. This has provided me an avenue with which to access real support within my busy day. It has been the missing puzzle piece to get me through this difficult time.

Bottom Line: Yes, I would recommend this to a friend

I encourage the use of this service, it’s been a great help! I found the platform easy to use on both mobile and PC. There are a number of great counselors to choose from with a vast number of years of expertise too. They're knowledgeable and most likely if not surely will have a good grasp and understanding of the problem you're facing. I like the price affordability too, in-office therapy has a price tag some people can’t afford or would rather not spend money on, this service makes it affordable. Anyone can share their thoughts via Chat, Audio Clips and also schedule Live Chat sessions, Audio Calls, and a Live Video call. I suggest picking someone who has expertise in your problem to do that just head over to their profile and find the right counselor. It has been a very positive experience for me because I didn’t feel too comfortable in sharing what was going on with the people around me and wanted to talk to someone with years of experience on the matter. This service is for anyone seeking insight to what they're going through and wanting support during a difficult time or just want to better themselves in general and haven’t been able to find those answers they are searching for. The other convenient thing I found is being able to control the payment plan with the membership and the billing cycle. They have made it easy by including a variety of payment options, weekly, monthly.

Bottom Line: Yes, I would recommend this to a friend

Although I did not feel that my first BetterHelp counselor was a good match for me, it was quick and easy to switch to a new one and I was given a complimentary free week as a goodwill gesture. My new counselor is far better and now that we are developing a relationship I feel she is really getting to know me and is able to help me work towards my objectives. I find her approachable and easy to talk to - like chatting with a good friend - and I come away feeling reassured, validated and heard. This gives me the confidence to keep making positive changes and to trust myself. Thank you BetterHelp and Dr. McGrath Fair!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has a lot of problems. The video session service didn’t work and the support representatives couldn't resolve the issue because their senior staff member kept trying to blame it on my "internet connection". Eventually, I figured out the actual cause was that BetterHelp doesn't work with many versions of Chrome. Thanks BetterHelp!


Oh and for counseling services are advertised as "monthly" except BetterHelp secretly defines a month as four weeks in order to shave a few days of service away from customers. ON TOP OF THAT, I went through ten counselors without seeing one who had experience with career-related issues, even though that’s what I kept requesting help with.

Bottom Line: No, I would not recommend this to a friend

BetterHelp is one of the best things that has ever happened to me! I was hesitant to start therapy because I felt like my problems weren't serious enough but BetterHelp was the perfect option for me. I got paired with an amazing therapist who has become someone who I really trust and feel supported by. I can count numerous, concrete ways in which I have improved my life since starting BetterHelp and would highly recommend it to anyone looking to change their life for the better!

Bottom Line: Yes, I would recommend this to a friend