BetterHelp Reviews - See What Customers Are Saying

I've worked with therapists in person over the years and was a bit skeptical to look for services online. My expectations of therapy were not only met but far exceeded. I was paired with the perfect counselor and found her help to be more insightful and helpful than any other. I would highly recommend giving better help a try to anyone in need.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great platform to receive counseling right in your home. It's great that you have various options for contacting your counselor: from messages to live IM sessions, to phone calls to video sessions. My counselor is very knowledgeable and helpful, but in case you happen to be matched with one who is not for you, you have the option to change. I would recommend this service!

Bottom Line: Yes, I would recommend this to a friend

As someone who has learned to bottle things inside and just try to deal, you learn over the years that can have very negative consequences and unhealthy outcomes. It can be extremely difficult feeling like you are all alone with no one to talk to or help you figure things out. Especially when things are not all your fault. Without someone to turn to the path literally gets very dark and before you know it there only seems to be one solution, only that is just the weight of everything clouding your sight. BetterHelp has made a huge difference even after just the first use. Someone who is a professional that is outside looking in that is not also all mad at the world and broken, to help give insight and suggest small changes to help you live and feel better.

I was all worried that if I had suggested how depressed I was with suicidal thoughts coming into mind every now and then I would immediately be cast into an institution. That is not the case and after being able to open up and see what root causes made me feel so broken, I could make small adjustments to make me a better and happier person. After the first session, that dark cloud immediately began to move and I felt like there really is hope for me. I could slowly go back to that cheerful happy person that actually cared about others and myself.

It can be a little discouraging when you feel financially unable to support yourself for help but having insurance or even talking to them about some plan options really help. I would really recommend opening up and getting help so that you can face that darkness and remove it and be a light of hope for someone else.

Bottom Line: Yes, I would recommend this to a friend

Finding a counselor online was extremely intimidating for me. I often do not trust online sources, especially when it comes to self-help. I was, however, in much need of help after my nervous breakdown and feeling very vulnerable. I decided to take a risk and went for it, with very little trust indeed.

To my surprise, the process was "by the book" from A to Z. This company operates with the utmost professionalism, and I feel safe with them!

The counselor they assigned was chosen based on my specific needs to match his expertise, taking a huge step closer to my recovery on that process alone, as there is no time wasted.

Prices, in my opinion, are reasonable for the excellence in service you are getting.

Not only would I recommend this site to my loved ones, but I will continue to use their services when faced by life's challenges.

Life will always throw curveballs, but knowing that there is a place I can reach out to that has my best interest at hand makes a world's difference!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing place if you want to feel better! It offers excellent service without having to look for a therapist to go to physically. The online services are great! The therapists are warm, caring, loving, and full of concern! I would highly recommend BetterHelp, especially to those people like me who would otherwise never have access to such therapists.

Bottom Line: Yes, I would recommend this to a friend

As my first time seeking therapy I thought this would be interesting, but now a few weeks in I am so happy I joined. My counselor is smart, genuine, and basically on point! I would recommend this to everyone seeking help! Its been so easy and beneficial.

Bottom Line: Yes, I would recommend this to a friend

This service was a waste of time. I was matched with a therapist and after 2 weeks of trying to find a mutual time to talk and then establishing an appointment, she canceled the day before. I was then matched with a second therapist who similarly canceled two appointments. The last time we were supposed to talk, I emailed him 15 minutes before the start time to confirm and he emailed me 30 minutes after the start time, with no apology or even acknowledgment of being late. I wrote lengthy emails to both therapists and they only replied saying that we should talk. So, I paid $45 a week for 3 months for 1 30-minute phone call. Totally not worth it.

Bottom Line: No, I would not recommend this to a friend

They take $300, and you get no service. The fee is just to join whether you get counseling or none, you will still pay. Unable to sign the consent form. If you need to look for someone in person at least you will get something for your money.

Bottom Line: No, I would not recommend this to a friend

BetterHelp.com is an amazing service and has really helped me through some really dark periods of my life. I’m so very thankful for this service and for my doctor!

Dr. A is very responsive and I actually prefer using this service over sitting in a therapist's office. I've tried that before and I always felt like crap and that they were judging me. Dr. A has always been very supportive and makes me feel safe!

Bottom Line: Yes, I would recommend this to a friend

I cannot praise this service highly enough. It is an incredibly powerful tool. I feel I’ve made more progress in two weeks than I did in two months with a once a week, face to face session.

My counselor, Tony, is brilliant. So observant, encouraging and nurturing. It’s made a huge difference.

I have already recommended the service to friends and colleagues.

Bottom Line: Yes, I would recommend this to a friend

I am not able to get out of the house easily and it has been very helpful to be able to get support through this format. My counselor has been very responsive and is a great support.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is great for anyone. Since I currently don't have insurance it is an incredibly reasonably priced. I love the worksheets and the way my counselor knows exactly what I need. I can tell my counselor anything and would love to continue using this.

Bottom Line: Yes, I would recommend this to a friend

I have been doing therapy through BetterHelp for the last 10 months and I am so appreciative of the service that I have received. Honestly, it has changed my life for the better. I have become the best version of myself and I would never want to go back. If you need to speak to someone and have a busy schedule, then this is a perfect service.

Bottom Line: Yes, I would recommend this to a friend

Paid for it, spent a lot of time writing about me. They totally ignored it, matching me with the antithesis of what I said I needed in a person. Now refuse to give money back, or even continue to respond. Complete farce if you ask me.

Bottom Line: No, I would not recommend this to a friend

Upon browsing the web I had come across an advertisement labeled "BetterHelp" and was curious as to what it was. Long it be, it was a counseling and therapy(?) app, and upon further inspection they were offering a 7 free week trial, and get this, you can even cancel your trial before you get charged just to try it out! Long story short I got paired with my counselor within a day of signing up, got connected via (call, messaging, voice chat your preference). I chose call, and was quickly talking to a certified therapist about my issues, and problems in my current life. 10/10 would recommend to anybody who has any issues or needs a boost in life right now, especially to those in desperate need. And there's a free trial so why not?

Bottom Line: Yes, I would recommend this to a friend

I have been very satisfied with BetterHelp. The counselor assigned to be is thoughtful, engaged, and kind. The customer service is excellent. I’ve done face to face therapy but never participated in remote/online therapy and am grateful that this option exists. I’d give it four stars if I could.

Bottom Line: Yes, I would recommend this to a friend

I recently switched jobs and my therapist who I LOVE doesn’t take my insurance. I started having really bad anxiety and couldn’t afford to pay out of pocket so I decided to try this. The experience has been really helpful. Especially since you can message them any time and they’ll get back to you fairly quickly. (It’s not often instantly...but quickly enough.) You can also schedule sessions as well so that you can meet with them pretty much as often as you’d like. The counselor I have is very knowledgeable and I feel like she really cares about what’s going on and wants to help, and has ways to help as well.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp makes counseling approachable and accessible at any time, anywhere. I knew I needed help, but I was so intimidated and had no idea where to look for it. I find BetterHelp counseling is ideal because it can be accessed anytime, at your own pace, and allows unlimited messages. Especially for people who are shy as I am, it's much more comfortable to talk online. My counselor is motivating and caring; I look forward to our messages because it is like talking to a friend!

Reach out and talk to someone. Even if you don't know what to do, they will guide you step by step. Even if you think you don't need help, having a stable and comforting figure in your life is never a bad thing.

Bottom Line: Yes, I would recommend this to a friend

More than a year ago, I signed up for therapy with BetterHelp.com and I've not been disappointed. It was my first time seeking psychological counseling, so I didn't know what to expect. My therapist was friendly and knowledgeable. She understood my problems and we quickly became friends.

Since then, we've been working on me. There's a lot to unpack and we have a long way to go but I feel like every day I'm taking another step towards being my best me. I've (mostly) stopped stress eating, I sleep better, and I'm making progress on realizing my dreams and becoming the person I always knew I could be.

Thanks BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

Kelly is super kind, understanding, and just a joy to talk to. She has extremely warm, down-to-earth energy, and I have benefited tremendously from being able to video chat and message with her (her messages are always very thoughtful and reflective). I have felt myself lifted out of depression and I am now able to experience my life in a more even-keeled manner, as opposed to large up-and-down fluctuations. Kelly has a wealth of tools at her disposal, but she does not push anything on you - you can go at your own pace.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great tool for online counseling. I was skeptical at first, but it had truly helped me to open up and receive help. It is affordable and very convenient. My counselor Wendy is a true gem! She listens and cares about what I am saying. She responds with empathy and kindness.

Bottom Line: Yes, I would recommend this to a friend

Two of my "matched" counselors ended up becoming relatively non-responsive (i.e. 24+ hour response time), and unable to communicate with me efficiently enough to set up new video chat appointments after the first call. One or two of the other counselors who had marked on their profiles that they had video chat availability ended up writing to me that they were not offering video chat services. The video chat service, in my opinion, is one of the most valuable services offered through BetterHelp. That I could not obtain reliable access to that service, after having paid for a month-long subscription and attempting contact through several counselors, reflects badly on the service. BetterHelp offered to give me another free week after I sent them a message about my issues, but since I had easily lost two weeks' worth of support due to my issues, I did not find the compensation adequate enough for my needs or ability to trust the service. So, I quit.

Bottom Line: No, I would not recommend this to a friend

I have recommended BetterHelp.com to friends and will continue to do so.

The platform clearly offers more FLEXIBILITY including the options of written messages, video, and/or phone. For friends with social anxiety, this has been a huge benefit/of compelling value. For people with AD/HD, the messaging component is also very helping for quick check-ins without blocking off a lot of time.

I definitely value the CONVENIENCE of the platform. Relative to traditional therapy/counseling where one is required to schedule weeks in advance and maintain a consistent appointment time that is often inconvenient (e.g. during business hours, requiring significant time to commute to/from), better help is SO much, well...better! No commuting, booking within 48 hours, and messaging anytime.

I've also had experiences prior to BetterHelp.com where I met with a therapist/counselor with whom I just didn't "jive" off-the-bat...but there was no feedback loop. No free trial to see if there was a good fit. And more often than not, that counselor/therapist was the only person with whom I interacted; there was no manager, no customer service, or even a cursory attempt to ask "is this a good fit for you?". Plus, when you're relegated to an in-person meeting, proximity is extremely limiting to the services that can be offered.

BetterHelp.com, on the other hand, has semi-regular ratings/surveys for the counselor (where there are comments section that are both blind and for the counselor). I've been extremely happy with my counselor so I haven't had any experiences that would "test" their customer service response with regard to therapy issues but based on their feedback/response with general inquiries, I trust it to be extremely helpful. And I would trust BetterHelp.com to match me with someone else if I didn't mesh well with my therapist.

The platform is both HIPPA compliant and extremely easy/INTUITIVE to use. I've used both the phone app and the computer. I've used both the messaging and video/audio. I only ever had one issue with the platform being down. It was fixed in <24 hours and when I emailed better help's customer support, they added several free days to my subscription.

The way I've approached therapy with BetterHelp.com has been to do more-or-less have weekly video chats in conjunction with messaging. I've personally found that using the messaging as a supplement to be extremely helpful to therapy and demonstrate that BetterHelp.com's platform creates more VALUE.

For context, I will say that I used BetterHelp.com for counseling/therapy - not so much diagnosis. I have used BetterHelp.com longer than any other therapist (in a good way...I had quit other in-person therapists when I thought their services were too expensive for the results/support they were providing). I am happy to say that the difference between when I started using BetterHelp.com and now are clearly noticeable and I'm well on my way to achieving the results and goals I set forth when I decided to seek therapy.

The only area for improvement that I can think of is to get my state to allow this online platform to be covered by insurance!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great go-to for me since I am currently uninsured and don’t have much free time to travel to an office. They provide financial assistance if you’re unemployed or in hardship. They matched me with a great therapist who listens and is helping me piece major and minor concerns together in a healthy manner.

BetterHelp is very easy to navigate. You can write notes from your sessions, they give reminders about your sessions, how to schedule them, message your therapists - which is a tool I most appreciate since when I had a concern that I didn’t want to forget, or when I was introducing myself and my story - it was an excellent and easier way for me to do so.

I highly recommend BetterHelp for anyone who doesn’t want or can’t find time to travel, and needs the chance to contact your therapist and be accountable for your session time.

Bottom Line: Yes, I would recommend this to a friend

I have only been using this app for about a month now, but it’s already helped me so much. It’s a really great alternative to face to face therapy, and a lot more affordable. You can talk to a therapist every day of the week, and they will get back to you as soon as they can. Amazing platform, I love it so much.

Bottom Line: Yes, I would recommend this to a friend

I've been using BetterHelp for about a week now. I know that doesn't seem long enough for a review but I've had the best experience so far. I was paired with a counselor quickly and she's been on my side since Day 1. I communicate with her daily and she has helped me really process and begin working on some areas in my life that needed help. It seems expensive at first glance but it's worth every penny!

Bottom Line: Yes, I would recommend this to a friend

I can't say enough positive things about my experience with BetterHelp and in particular, my therapist Eva Goode.

The portal provided is an amazing tool. I can directly connect with my therapist at any time I wish. I've scheduled weekly video conference calls that have LITERALLY changed my life.

I use the portal to journal my progress. If I want to share my entries with my therapist, it's a simple click to do so.

My therapist (Eva Goode) is incredibly responsive and thoughtful. She's a fantastic support system and life coach. She makes me feel like I'm her only client, and most importantly, I trust her.

If you're looking for help, or you simply need someone to talk to...this program really works. It's easy. It's affordable. It's effective.

Bottom Line: Yes, I would recommend this to a friend