BetterHelp Reviews - See What Customers Are Saying

I’m so happy I found BetterHelp. The process to find a therapist was seamless and they offer many great options for my busy schedule. Every part of the process is easy payment, arranging appointments, etc. BetterHelp also makes therapy very affordable.

Bottom Line: Yes, I would recommend this to a friend

I found the BetterHelp platform after discussing with my local counselor the need for additional self-care help, mentoring, coaching, and counseling beyond what was available in my community. If you are from a rural community then you certainly understand the lack of mental health resources and availability. BetterHelp has been exactly what I needed to supplement my local counseling. The features on the site are well designed and polished from the journal, to the counselor matching, to the many ways that I decide how I want to communicate with my online counselor. I am grateful this service and platform are available and it has been very helpful for me.

Bottom Line: Yes, I would recommend this to a friend

I didn't think this would be as good as it is. You won't see results as quickly but it is a unique experience I would recommend. The payment is pretty good and I think it is a good way to match with someone who cares.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp I find is the best service in the "counseling" field. You can choose how and when and how much you want to talk or not talk and the cost of the service is so reasonable. I have the best counselor I could have ever hoped for. Don't hesitate to try this out. You will be so glad you did!

Bottom Line: Yes, I would recommend this to a friend

I have a major depressive disorder and severe social anxiety. This is a lifeline I wish I knew existed months ago. I am not quick to respond to my messages, but I will get better. I rarely leave the house and the patience and care I have gotten so far from this site is something I can depend on.

Bottom Line: Yes, I would recommend this to a friend

I have several reasons for needing a therapist and a lot of financial hardships as well as lack of availability and/or quality help. BetterHelp is the loophole I needed. I can talk to my counselor on my schedule, however many times a week I need. Financial aid is super helpful as well. Don't sleep on this app, it has helped me change my life.

Bottom Line: Yes, I would recommend this to a friend

This is a wonderful way to receive counseling with all of today’s technology. Rebecca, my counselor, is a very knowledgeable, well-spoken counselor. She has been extremely helpful and consistent in guiding me through the issues that I need to work on.

I feel that I can depend on her to be opened and honest with me as to things I need to work on and does not just agree with everything I say. I would highly recommend both this app and Rebecca as a counselor for anyone in search of counseling.

Bottom Line: Yes, I would recommend this to a friend

Remember that finding the right fit in a counselor or with any type of therapy the first one may not be the right one for you. Don't give up if the first few don't jive with you. Just keep searching until the best one (for you) is found. Having said that, I am so grateful to have met Vanessa Bonaparte (M.ED, NCC, LPC) via BetterHelp. Working with her for the past several months now in weekly sessions has been a joy but also difficult work as self-reflection and talking about myself doesn't come easily for me. During that time she has encouraged, coached, and cajoled me more into alignment with the person I want to be and I am becoming. Vanessa is eloquent, experienced, very relatable, accurate, and most importantly for me, non-judgmental. She genuinely cares and her expertise comes through in the text-based chat messages as well as the live sessions. Vanessa provides relevant resources and worksheets for further reflection and deeper dives during sessions and upon request. I am confident she can help you as well. All the best to you in your search.

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp through a series of ads on Facebook actually and I always thought what a cool idea that was. I have been to several different therapists in my life and when I reached a point where not only was my time an issue but so were my finances, I looked into BetterHelp a bit more. After some research and looking through their website I decided to give it a shot and I truly haven't been disappointed in the counselor that was assigned to me based off of my answers to their questionnaire. It's very affordable for me, much more so than face-to-face weekly or even bi-weekly counseling was in the past. I find my therapist to be very helpful, insightful and quite wise. I would definitely recommend this option to people!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is absolutely awesome. The counselors are so down to earth and make sure they are there for your every need on your time. They also offer help at a good price, and if you cannot afford counseling, BetterHelp will work with you!

Bottom Line: Yes, I would recommend this to a friend

I was unsure what an online counseling service would be like. Would I really get the level of care and attention needed for my concerns? I've seen counselors before and I often left sessions feeling unheard and unimportant. BetterHelp has provided the care I needed in just a matter of weeks. My counselor is incredible and I really feel like she cares. I always feel better after a session and I feel like I'm really getting what I need out of it. I look forward to continuing to use the service and make progress in my life!

Bottom Line: Yes, I would recommend this to a friend

My so-called counselor made a mistake over my package and even though BetterHelp admitted to this they still charged me. After a lot of wasted days, I eventually received a few unhelpful text messages and a standard print out that I could have obtained for free on the internet. A complete waste of nearly £150.

DO NOT GO NEAR THIS COMPANY!

Bottom Line: No, I would not recommend this to a friend

This app has been incredibly helpful. I am pro in-home, but I find the ability to send your counselor a journal and send messages to them at any time is far more helpful. Sometimes in counseling, we do not recall how we feel, whereas having a place where I can write exactly how I feel and get answers as to what is happening to me is so more beneficial than in-office. My counselor does state from the beginning that if at some point they feel I would benefit from an in-office treatment, they would immediately tell me is very reassuring. I also love the Groupinars, they have been so educational and it is always great to get feedback on treatments and symptoms from different resources. I love this app, I would recommend it to anyone and everyone.

Bottom Line: Yes, I would recommend this to a friend

I had a bit of trouble figuring out which platform works best for me but once I figured out that scheduled sessions are the best, it has gone well. Waiting for replies otherwise was very hard for me. It was unpredictable when I needed predictability. My third counselor is the one I meshed best with, and wish I had changed sooner.

Bottom Line: Yes, I would recommend this to a friend

I did lots of research before I signed up for Better Help. I wanted ease of use, caring support, and a kind listening ear; I have received all of that and more. My initial counselor wasn’t a good match for me, but it was easy to switch and view profiles of other available counselors. I’ve had several sessions with my current counselor and am beyond impressed. I have made good progress so far and it’s only just begun.

I’ve seen reviews here that suggest the cost is not worth it or the services aren’t enough, but I have found the price to be fair for the services received. You can’t truly expect quality care for free, nor can you expect someone to be at your beck and call all day every day. My counselor does a great job of responding within a few hours and stays engaged. She is fantastic at asking introspective questions so I’m able to arrive at conclusions on my own (the trademark of a good counselor).

I like that my information is secure and I have several options for communication. The app is easy to use and provides a safe place to connect with others. I highly recommend this app to anyone needing convenient therapy.

Bottom Line: Yes, I would recommend this to a friend

I can’t speak highly enough about the kind of professionals they have and the means in which you can reach your therapist. In addition to offering payments via PayPal, which really helps with the expense of counseling, BetterHelp offers assistance to you by any means necessary such as email, chat, telephone, and video appointments! I hope anyone looking for assistance contacts this organization. You will not regret it!

Bottom Line: Yes, I would recommend this to a friend

I have never done counseling before and I am not good at making it to in-person appointments. BetterHelp offers the flexibility I need. I have a wonderful counselor who takes the time to listen and work with me to better understand myself. I am very happy with the service I receive.

Bottom Line: Yes, I would recommend this to a friend

I really like BetterHelp because it makes to communicate with my therapist at all times. I like receiving the small assignments I get which help me clarify and get deeper into what's causing me the problem. I will say this though, as someone who didn't understand how therapy works in the beginning. Therapy is a safe place for you to say what's on your mind and what's bothering you. However, a therapist can't simply make the pain disappear, they can simply guide you to a path of recovery and happiness.

Bottom Line: Yes, I would recommend this to a friend

I have tried several different kinds of therapy options before, but I wanted to give BetterHelp a chance. I have a very demanding work schedule and a non-profit salary, so the timing flexibility and the reduced cost has been incredibly important.

Bottom Line: Yes, I would recommend this to a friend

I was hesitant to try BetterHelp because I read a lot of bad reviews. So I went with traditional therapy first. What a waste of money it was! After my first, traditional therapist didn't prove to be helpful I decided to make a leap of faith and try BetterHelp. And I never regretted it. I got a compassionate, smart, understanding therapist and made great progress in managing my life. I'm very happy with this app, wouldn't change it for anything.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a godsend to me. I was in a place in my life this February that I didn't understand and couldn't talk to anyone about. I decided to turn to online counseling because of the accessibility of it and saw so many great reviews for BetterHelp. My first counselor match just wasn't the right fit, and if that's your experience, DON'T GIVE UP! The option to change your counselor is so easy, and you get to choose from a list of about 10 more counselors after reading their bios. After doing that, I was matched with a great counselor, Christopher W., and have been working with him since February. He's attentive to my messages and allows me to take as much time as I need before I respond. We have a video session scheduled every other week as a check-in, which I believe is one of the greatest things about BetterHelp. I'm still working with my counselor and hope to be for a while, but I highly recommend this site if you're looking for an easily accessible and customizable option for counseling.

Bottom Line: Yes, I would recommend this to a friend

I got matched with a therapist quickly and I must say that she is amazing. She listens and gives great advice. She understands my issues and is working with me, at my own pace, to help resolve my issues. She also gives great articles for me to read to help understand the situation.

Bottom Line: Yes, I would recommend this to a friend

You have to try it to believe it. I'm not an automated reviewer. I'm from Bangladesh, Ami banglay Kotha boli.

I ignored it at first thinking it's not a live one-hour session, you need to be physically present with a counselor in the same room, but at one point, I was desperate for help. BetterHelp was the closest option available to me and I gave it a shot.

I used to cry by myself, or even in a house full of family members, every day of the week. After I started my sessions with BetterHelp, within two weeks I started feeling more confident, feeling like I can handle my issues better, I feel like I'm stronger mentally, which I must've been all along, BetterHelp helped me unlock that about me.

Like I said earlier, I can't list all the ways it has helped me. My experience is just words for you. You must try it to believe it. I wish you all the very best in finding the right solution for your concerns.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is easy to use and they did an excellent job of finding me a great counselor. I have worked through a few issues, participated in some interesting "groupinars" and even got some others in my family to sign up with the service. Highly recommend!

Bottom Line: Yes, I would recommend this to a friend

I've had good experiences with both my counseling experiences through BetterHelp. I think the quality of the counselors, their practices, level of communication and professionalism are as reliable as anything you can find "on the ground." I especially like that in both cases, we just jumped right into the issues. We didn't take a lot of time doing "intake" interviews and gathering information. We started talking and they gathered information as we went along. My problem with BetterHelp is that their scheduling system is confusing. You can't actually see when a counselor is available and you are only able to schedule an appointment with your counselor after you've finished your last session with them. So, the idea that you have "unlimited access" is not accurate. There is no way to know if you will be able to see your counselor regularly, and it is uncertain if you will be able to schedule a session with your counselor for the coming weeks. That makes it hard to feel stable or make plans.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a game changer/life saver for me. I can write my counselor at my own availability, schedule my own phone/video sessions right out of my house, even late into the evenings sometimes when other therapists would normally not be available. I can talk to my therapist multiple times a week as opposed to having to wait until my next session to discuss things on my mind. I needed therapy, and didn't have the time for it - BetterHelp changed that.

Bottom Line: Yes, I would recommend this to a friend

Consistent help in your pocket whenever you need to talk to someone. It was very nice to have constant access to a counselor who could help whenever I needed it. The help that received has helped me to realize a great deal about my life and my mind and has enabled me to become better at managing my stress.

Bottom Line: Yes, I would recommend this to a friend