BetterHelp Reviews - See What Customers Are Saying

I began using BetterHelp in July and it has been the best thing I have ever done for myself. They matched me with the best counselor who understands, cares, and is quick to respond. The convenience of being able to text on my time allows me to unwind at the end of a day, or by texting right in the moment if I am feeling like I need someone. I highly recommend BetterHelp to everyone.

Bottom Line: Yes, I would recommend this to a friend

I'm a skeptic by nature, so I was hesitant to try therapy, flat out, much less BetterHelp.com. I start this review that way to say that as much as I am a skeptic, being open to this experience and finding the right therapist, has been truly helpful. I have gotten out of it what I was looking for. Not in my original assumption of how it would work, but acknowledging what I was looking for, bottom line what I have gotten from BetterHelp, is what I was looking for.

Good pricing compared to weekly live sessions, even with insurance. Once you find the therapist that works for you, highly beneficial, knowledgeable, caring and adaptable to your needs. Also, highly convenient and readily available depending on your needs of contact.

I would highly recommend BetterHelp. Skeptic, a believer in therapy, first timer, multiple user, light help, or at your wit's end. I believe in BetterHelp and its multiple benefits.

Bottom Line: Yes, I would recommend this to a friend

I travel a lot, which makes it difficult for me to get to a physical counselor. This is a great way to get what I need will meeting my needs from a work aspect. 20th-century technology and service for a 20th-century job.

Bottom Line: Yes, I would recommend this to a friend

I've done therapy off and on over the years, but the biggest reasons for my inconsistency have always come down to time and money. It's very hard to be able to schedule appointments when working a typical 9-5 job without the luxury of being able to take time off on a weekly basis. The convenience of online counseling that BetterHelp offers alleviates most of that by allowing you to have the ability to do sessions by phone, chat or via video session. All of which can be done in the comfort of your own home without the hassle of driving back and forth for appointments and taking time off work.

I had a bad experience with a previous counselor on BetterHelp as I was assigned to someone who didn't clearly understand my needs and was very condescending and unhelpful. I discontinued the therapy, but for others, they do have the option to be assigned to a different therapist.

I'm so glad I decided to give it another shot because the therapist that I have now is the best. She's helped me with so many issues and is absolutely wonderful.

As for the cost, it's considerably less expensive than hourly rates for normal counseling sessions. The way the billing is set up, however, is you're charged monthly, quarterly or annually. You get a discount for quarterly billing but it's quite expensive to pay all at once. I do wish there was a way to simply pay for sessions that are actually scheduled one at a time for those trying to stick to a budget. They also have the option to try to submit your insurance for billing purposes but I haven't tried that myself, so I can't comment too much on it.

Bottom line, for those of you that work with busy schedules and are trying to be price conscious, this service is a great alternative and worth a try.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp.com put me in contact with a therapist who has genuinely saved my life. The site is more affordable than going to a therapist once or twice a week in person, and they even offer financial aid to discount their already affordable prices. I have constant access to my therapist through messaging, plus a session once a week. There's multiple options for sessions; phone, text or webcam. My therapist is amazing and helped walk me through a very dark time. I honestly would not be here if not for better help and my therapist. I was at the end of my rope when I reached out, and she helped me through and made sure I was safe and had a safety plan in place. I am so grateful to this service and continue to use it.

Bottom Line: Yes, I would recommend this to a friend

Laura has been a great guide to reducing stress, present-mindedness, and dealing with loss. She is practical, very sharp, yet down to earth. The Better app makes this whole process feasible for busy executives. I highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

Have been working with my counselor Jennifer through BetterHelp with several big life issues for about 6 months now. And although now it’s mostly maintenance talking with her, I still value her insight and guidance so much. They offer discounts depending on your income - so that your mental and physical wellbeing don’t have to be determined by your class. This is a great investment.

Bottom Line: Yes, I would recommend this to a friend

A few days ago I started using BetterHelp.

There are some bad reviews for this app and their counselors, so I don't know if I'm very lucky or if it really depends on people (counselors and patients too), but I feel I found a safe space to talk.

So far, I'm really glad I finally decided myself to give it a chance and judge by myself if it's good for me or not.

I think if you're wondering if this is good for you, you should just give it a try too.

Bottom Line: Yes, I would recommend this to a friend

Great service and I can tell I am feeling better. I highly recommend this especially for people who have a hard time opening up or might be working through issues that one might feel judged about. Having therapy online has allowed me to express my issues without a face to face and I think this has allowed me to get more out of my therapy and healing process. I really feel positivity with my therapist and was matched with an excellent and competent therapist. I highly recommend this service.

Bottom Line: Yes, I would recommend this to a friend

In a moment of deep tension and despair, I connected with BetterHelp. I received immediate help and response in a professional way. I received also financial aid, due to the counseling was difficult for me to cover, my income is not in dollars. Since the beginning, I felt supported by BetterHelp team and the counselor they assigned me. I received excellent help and sessions that helped to come back on track. I highly recommend BetterHelp and I am very thankful that this service exists online. They have done it perfectly.

Bottom Line: Yes, I would recommend this to a friend

In this day and age of communication on the internet, I was skeptical because the way that I see therapy is not through text or a computer but face to face. However, with having a newborn and another child at home, this was the perfect way for me to get the help I need and then some. Regular therapists are not as readily available to help with the unlimited text messages you can send. It’s so helpful to write out what’s going on in my brain and my heart.

Bottom Line: Yes, I would recommend this to a friend

I was skeptical of online counseling until I stumbled upon BetterHelp and read their reviews. I decided to tak a leap of faith and, so far, it’s been wonderful. I would recommend it to anyone searching for the help they need to heal.

Bottom Line: Yes, I would recommend this to a friend

I tried in-person counseling before, but I much prefer the BetterHelp experience. Personally, I prefer to communicate in writing, and being able to contact my counselor when I want means that I no longer stress trying to remember everything I want to talk about in the weekly in-person session. But if you prefer talking, you'll also be able to arrange calls or video calls with your counselor and leave them voice messages. This adaptability is another great thing about BetterHelp. Finally, it also ended up being cheaper than in-person therapy where I'm located (my insurance doesn't cover it either way). Maybe I was just very lucky to be matched with someone I click with, but in any case, it's BetterHelp that made it possible. All their counselors are licensed.

Bottom Line: Yes, I would recommend this to a friend

I really like the way BetterHelp works. I've gone to a traditional therapists' office before and it's always felt like I was adding on another job to my already packed schedule. I "had" to see them twice a week, I "had" to have my homework done, I "had" to talk continuously for an hour every time. BetterHelp takes all that anxiety away that traditional therapy gave me. I get to email back and forth in between sessions and do a live typing chat for our session if I don't feel like being on a video chat. Not having to get dressed nicely or drive to the office gives me the confidence to not miss a session with my therapist, especially when I need to talk to her the most. By the way, I know traditional therapy has worked for some people so I'm not knocking it, I'm just saying it wasn't for me.

Bottom Line: Yes, I would recommend this to a friend

As a busy wife, mother, employee and all things to all people, I could not seem to carve out time to attend traditional therapy sessions. I had been contemplating trying an online based therapy module for a few years but was always concerned about privacy, cost and the ability to make a connection with a therapist through this means.

After MUCH research, BetterHelp had the best reviews around and I decided to finally give it a try. For the cost of about one cash pay session in the traditional therapy world, you get one month of therapy access that includes a weekly session with your therapist via phone, live chat or video and UNLIMITED access to your therapist through a private chat room. If you do not like the therapist they assign to you initially, you can request a change at any time and they will quickly connect you to another therapist. Trust me when I tell you that the sheer convenience of this module will change your life. My therapist offers sessions as early as 6:00 am and as late as 9:00 pm. Between sessions, if you are struggling or need to share thoughts with your therapist, you can do so here, ANYTIME you want.

If you are considering therapy for the first time or if you have been doing therapy traditionally thus far, do yourself a favor and try this. There's nothing better than therapy from the comfort of your own space when it is convenient for you!

Bottom Line: Yes, I would recommend this to a friend

When I was at my worst BetterHelp was there. I was assigned a great counselor who put me on the path of a less stressful life right in the convenience of my own home!

When my daughter was experiencing post anxiety postpartum, I was able to share techniques I’ve learned to reduce anxiety that I learned. She was able to get some relief and signed up for a counselor on BetterHelp too!

Thank God for this forum!

Bottom Line: Yes, I would recommend this to a friend

Learning about myself, why I react, why I have certain emotions, has helped me grow and move forward. The first experiences I had with therapy helped me through grief and transition into a big chapter of my life. Then I got busier, insurance policies change, and finances got tighter. Years have gone by and little things start adding up again and unresolved issues started affecting me physically. I knew I needed to talk to someone but finding the time and place was difficult. Then I saw BetterHelp commercial. I wasn't unsure at first and months have gone by. Finally, through frustration, I signed up and experienced an unexpected comfort. The prescreening was very detailed so I knew I was being matched up with someone to meet my needs. Even setting the goals of my sessions help me reflect on what I really want to accomplish. The price fits my budget even when my finances are tight. And the 24/7 accessibility, lets me feel that I can reach out anytime even with the little things. Before I had to keep track of those little things until my scheduled appointment because it was not an emergency.

I just started with BetterHelp. I know there are big things I want to work through. That will take time. But my therapist has helped learn so much even in our small chats. I am very thankful knowing someone is there helping me through the big and little things in life.

Bottom Line: Yes, I would recommend this to a friend

I wasn't able to use conventional counseling as I work full time and only had weekends and evening to be able to work on my healing from a traumatic shock. I needed someone who was flexible and can work and support me on my terms and also at a rate I could afford.

BetterHelp was a godsend, even though I had to go through three counselors to find someone to suit my hours and needs, I did, and it's so reassuring to know someone is there who I can talk to via secure messages any time of the day or night. Having worksheets to work through on my own in my own time has helped me reflect and have a flexible counseling support program to suit me and my way of working.

Thank you for having this online program with trained professionals at affordable rates and discounts for those who need it and can't afford full price. Such a wonderful and much-needed service in these difficult times.

Bottom Line: Yes, I would recommend this to a friend

I am still new to BetterHelp, but so far have really enjoyed this service. I have never wanted to do counseling due to having to be in front of someone, vulnerable and embarrassed. BetterHelp offers several ways to receive counseling, like video or live chat. I can be comfortable just typing on my phone, but it's nice to know I can one-day video chat if I feel that need as well. My counselor, Anne Marie Bryant, really cares about helping me get better. She validates my feelings while also providing me with the tools I need to better myself. I would recommend this service to anyone afraid to ask for help.

Bottom Line: Yes, I would recommend this to a friend

I am very impressed with BetterHelp. I have been using it for a few weeks and have had valuable contact (both text and video) with my counselor. The service is easy to use and means that when I am in crisis, I can write to someone who has the expertise and know they will get back to me in due course. This is a very calming exercise for me and the follow up with my counselor has helped me a lot. The system works flawlessly and I would not change a thing. Thank you BetterHelp team!

Bottom Line: Yes, I would recommend this to a friend

I came to BetterHelp for PTSD, depression, and anxiety about 2 months ago. I was paired with a therapist that was not ideal. I almost gave up. It's so easy to change counselors. Now I have an amazing therapist and getting the help I need. It's so nice to have therapy sessions at home. I can be open and honest. I FEEL so much better. Please try it! There is help out there.

Bottom Line: Yes, I would recommend this to a friend

In April of 2018, I learned of my son's three suicide attempts. That month everything in my world changed in a single day. For eight months I lived in constant fear for my son's life. There would be two more suicide attempts and 17 different medications. I was drowning in my pain and fear. I tried to get through each day but I was failing. I couldn’t eat. I couldn’t sleep. I cried constantly. I thought I might die myself.

The day I began talking to my counselor at BetterHelp was the day I stopped drowning. I was no longer alone in my pain and fear. My counselor joined me. He encouraged me and never gave up on me or my son. Today I can honestly say I am better than I was and so is my son. My counselor continues to help me move past the trauma of last year.

Financial Aid was available, and every month I received a substantial discount which allowed me to receive the care I needed. My counselor and I communicate via secure messaging and now have phone sessions.

I never thought I would need help managing what life was throwing at me. But I did. I didn’t have to be alone in my pain and fear and my counselor was committed to seeing past the raging storm.

Absolutely the best thing I ever did was to seek help from a professional. Thanks to BetterHelp, I could afford it and access it when it was convenient for me.

Bottom Line: Yes, I would recommend this to a friend

Thank you so much for creating an affordable support system that allows me, as a mum of six, to access professional help from my own home that is making a real difference in my life. I highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

When I started BetterHelp, I had my doubts that it will work because it’s counseling online, but after having several sessions with my therapist, I had a change of heart. Through live chat and regular chat we were able to work through my depression and anxiety. She was very friendly, open and understanding. It wasn’t an overnight recovery. It took months, but she helped me work through it and is still coming to do so.

Bottom Line: Yes, I would recommend this to a friend

I joined BetterHelp this month to help me cope with issues like anxiety, my parents divorcing, and others. I am a college student and have two jobs, so I don't have time to sit in a counselors office once a week, but I wasn't sure if someone could help me much through messaging or phone calls. I have been pleasantly surprised with BetterHelp! My counselor is an expert, she understands and encourages me without judging or being pushy. Her words are warm and well thought out. The things she asks me to try are sometimes awkward or hard, but they address my core issues and have helped me already. I feel like overcoming my issues is possible now, and life can be fun and manageable!

Bottom Line: Yes, I would recommend this to a friend

I got introduced to BetterHelp through social media. I saw the ad many times.

At some point, I was so frustrated and did not know what to do. I signed up because it is 24-hour access so whenever I felt upset, I sent a message and I waited for the reply.

For me, it is way easier than the traditional therapy, as it is cheaper first and the interaction happens whenever one of us is free. Which is much more beneficial in the long run.

It has been a month now, my mental health has improved dramatically. Day after day I am understanding more and more...

Thank you for the help, BetterHelp!

Bottom Line: Yes, I would recommend this to a friend

I have had a very helpful and professional experience. The scheduling has worked out well and the counselor who has met me has done a wonderful job of keeping in touch. I would recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend