BetterHelp Reviews - See What Customers Are Saying

BetterHelp came into my life at a crucial transitional time. I noticed ads for it on my Instagram quite often (I think my phone heard me crying so much, lol) and decided to give it a try one day. This is the best decision I have made for myself in a long time. I have access to a counselor from the comfort of my own bedroom or bathtub. I can type out how I am feeling during a panic attack and send that to my counselor, rather than regurgitating how I may have felt during an in-person session a week later in a completely different setting. BetterHelp, in my opinion, is next-level counseling. This is a breakthrough organization that has changed my look on life. It is counseling that works for me, finally!

Bottom Line: Yes, I would recommend this to a friend

I found that BetterHelp is a great service for someone who has trouble dealing with the stress of everyday life.

I had to try three counselors before I found one that I clicked with, but if you have that patience and really want to talk to someone, it's worth it to keep trying counselors until you find one that works for you.

This type of counseling worked for me as I could send a message to my counselor at any time. I joined BetterHelp because I was feeling stressed about my daily life and thought it would be good to talk to someone about it. I ended up unexpectedly going through a serious breakup during my time on better help and my counselor really helped me get through it. Friends and family can get tired of hearing about you feeling down (even if they are the most supportive people) so I really liked having my counselor there to listen when I felt overwhelmed or upset. She gave me an outside perspective that helped me realize things about myself and has helped me stay positive during a difficult period of my life.

Overall I would recommend BetterHelp to someone who is struggling, but I would say it's definitely a supplement to in-person therapy if you have more serious mental health issues.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent online counseling program in the world. I have experienced a wonderful counseling experience with my counselor during my time with BetterHelp. Please be completely honest with your counselor because he or she can’t help without knowing the whole story.

Bottom Line: Yes, I would recommend this to a friend

I'm one of those people who suffer from depression. I grew up in foster care and never had a loving home. I struggled through a life of bad choices and emotional outbursts. I never found love, only abuse.

I didn't think there was hope for me, but I started counseling, and now I am working towards a better life.

I am worthy, and I deserve a happy, healthy life.

My counselor is wonderful, she gives me homework and keeps me on task.

I'm getting stronger every day, and I have hope for a brighter tomorrow.

I'm not giving up!

Bottom Line: Yes, I would recommend this to a friend

I have an excellent therapist who is employing exercises that are leading to major insights on my inability to let go and move on. I have a tendency to always see the bright side, and behind the scenes, there is a part of me who believes, even in the face of great loss and heartbreak, that I can recreate whatever magic or joy I’m losing. In that effort to recreate joy and compensate for loss, I meet with failure - you really can’t replace a person who is no longer there. This cycle causes me to continually re-experience loss, prevents me from moving on.

Bottom Line: Yes, I would recommend this to a friend

I highly recommend this site. I initially joined because I was sad and just wanted someone who would listen; however, it has far surpassed my expectations. I’ve gotten to a point where I’m delving into deep-rooted issues related to past trauma. I love that you can write as often as you want and get a response within a day. I’m able to address my thought patterns and behaviors immediately rather than trying to remember a chunk of time for a face-to-face therapist. I still go to traditional therapy, but this service is really helping supplement that in so many ways! I’m very glad I took the leap and tried it!

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for a year, and I don't know how I ever lived without it. It costs a fraction of what in-person counseling costs, and you can chat and book sessions on your own schedule. Your counselor is right there in your pocket 24/7. You can also do phone or video calls if you need that human touch. I have seen real counselors in person, and my BetterHelp counselor is more qualified and was able to help me quicker than any others I have met. She is the real deal. There is no catch here, just real honest help in a more convenient format with a better price tag than the other options. I highly recommend this app.

Bottom Line: Yes, I would recommend this to a friend

Watch out for this company! Fraud alert, billing for services not rendered! Be careful! Do not to give them your billing information, even if you never contract for any services, because you will be billed. I discovered too late that I had been being billed random different amounts, sometimes once a month and sometimes more, over a period of over six months, even though I never once actually used their services.

I called to complain, canceled my account and told them I wanted a refund. No surprise, the person who was supposed to get back to me never did, and nothing was ever refunded. I called again with similar results. I reported them to the credit card which had been billed, but it is unlikely I will ever be compensated for any of my losses because I did supply my credit card information. For some reason, once one does this, it doesn't matter what they do or do not provide - legally, they get away with pretending they provided a service and demanding payment. Again, STAY AWAY from this company! They should be rotting in cells somewhere. Grrr! Sorry. Just don't let it happen to you, and at least I will feel something I've done about it benefited someone. Thanks for letting me say my piece, and good luck.

Bottom Line: No, I would not recommend this to a friend

I’ve tried therapy many times before and never felt like I got much out of it, until now. The way BetterHelp matches you to a counselor via a survey makes a match more likely. They have more counselors to choose from than one office or even one city, with less time and resources spent. I highly recommend BetterHelp to anyone struggling with day to day tasks or even just the big picture of life itself.

Bottom Line: Yes, I would recommend this to a friend

All the counselors I have worked with have been very qualified, they have all been working hard to make me better. This service is really good for those who want cheap therapy, or those who have odd hours for a job, or are stuck in an abusive situation, so they could never get therapy normally. It's not the same as normal therapy, but it is effective, and it works.

Bottom Line: Yes, I would recommend this to a friend

My wife signed up my son for this service - he waited a week to be contacted by anyone and lost interest. No services used, and multiple phone calls and emails to try to stop the monthly charges.

Conveniently stupid customer service.

Bottom Line: No, I would not recommend this to a friend

The easiest and effective way to reach for help from professionals. I did not like the fact of going out and seeking help. This service made it easy to connect with my therapist. I used the chat session (you can choose, text chat, video or phone call), which was very unique for me, but I loved it because it was easier for me to think and talk.

I highly recommend this service!

P.S. I hope this company expands their service in my country.

Bottom Line: Yes, I would recommend this to a friend

Having had therapy in the past, I was very hesitant about using the online service. I felt there were some things that only traditional therapy face to face was best for. Having immediate access to my counselor makes it so much easier to keep up with the process. Her responses are timely, and are enough to help make it in the moment. I was more shocked at how the matching service paired me so well with someone I needed - I would not have found her otherwise. I look forward to my video sessions and use the worksheets/therapies as needed (sometimes daily) to help me. I recommend BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I have had BetterHelp membership for several months and my counselor has helped me with my relationship, anxiety issues, and lately, the loss of my mother. She has been really thoughtful with her advice and understanding of my everyday problems. I live in a Spanish-speaking country but I write in English, and during live chats, my counselor has not had problems understanding me and doesn't judge my grammar. I have also participated in groupinars, they're live, and the speakers are great too. I really like BetterHelp and totally recommend it!

Bottom Line: Yes, I would recommend this to a friend

I feel like a weight has been lifted. I did not know how to approach counseling. It can be scary. With the help of BetterHelp, they offer a variety of counselors to choose from. They ask questions to better understand you, pair you with the best choice, and will also offer you a change of counselor if requested. I love how versatile BetterHelp can be for ALL people. My counselor offers video, message, phone chat. It helps! The price can NOT be beat either...

Bottom Line: Yes, I would recommend this to a friend

I have intermittently participated in a variety of in-person therapy sessions for 35 + years and I was hesitant to try telephone therapy.

I'm so glad I did!

My counselor is personable, is focused on my concerns, and brings a problem-solving approach to our sessions.

I love the convenience of not having to "go somewhere" for sessions.

I would highly recommend this modality.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp helped me to survive a really rough breakup and return my self-esteem again. I would recommend it for everyone who is going through some troubles or hard times in their lives because professional can help you heal much faster than you would usually heal. As well, you have an opportunity to learn something about yourself through the therapy.

Bottom Line: Yes, I would recommend this to a friend

I had a positive experience. I switched counselors at one point and it was smooth, and they were very helpful. I ended up stopping counseling because I didn't have the time, but I still would recommend better help to anyone who needs counseling.

Bottom Line: Yes, I would recommend this to a friend

I'm in the process of counseling and in less than a month I've been able to overcome some major issues haunting me for decades. My therapist is amazing.

You have to discuss the scheduling though. We agreed on 1 chat session on Monday and video call on Wednesday. In between, I write her messages and she sends me articles to read. This has been a major help for me.

Some things you just cannot process on your own as efficiently as with a therapist and being at home in my pajamas makes me feel quite relaxed, vs. getting ready and driving to an office.

The price-point is also a major advantage. I get so much insight during the continuous contact throughout the week for less than it would cost me per hour in the office.

Don't listen to people who weren't able to connect. I'm sure there may be some bad apples as in any profession, but for me, the only downside at first was the scheduling issue. Once resolved I felt like I was on the right track. If you manage to keep your cool on that in the first week, you will be well on your way towards recovery.

I wish you all happiness and balance.

Bottom Line: Yes, I would recommend this to a friend

If you consider you need help, go for help. BetterHelp is a good option. It does help! I did this, and it was good for me to understand problems that I confront with, I realized the solutions, but with the help from them. I consider the person that advises you very important and to collaborate well with him.

Bottom Line: Yes, I would recommend this to a friend

Before joining BetterHelp, I was a struggling college student was unsure of my goals, career, and life in general. This began to lead me into a path of depression and feeling purposeless. After I was matched with my counselor, I was able to create a list of all of my possible goals, map out a plan, and find where I was going in life. BetterHelp has allowed me to live and pursue a happy, healthy life full of purpose and confidence that is free of worry and depression.

Bottom Line: Yes, I would recommend this to a friend

I've loved my counselor and my experience with BetterHelp. I email my counselor the minute I feel overwhelmed or anxious, and she gets back to me quite quickly. There are multiple ways to work with her - by email, video chat, and interactive CBT worksheets. I've learned a lot, and my anxiety level has gone down significantly since I started using BetterHelp. I'm so glad online therapy has been invented!

Bottom Line: Yes, I would recommend this to a friend

I am currently on a free trial. I scheduled an appointment with my assigned counselor for 9:00 am. At 9:01 I sent a message to my counselor as I did not receive a call and got no reply. The appointment has now expired, and my assigned counselor appears to be unavailable until next week after the trial period ends. I am extremely disappointed.

Bottom Line: No, I would not recommend this to a friend

I stumbled on to BetterHelp through a Facebook ad and I was looking for a counselor as I was experiencing a plateau in my recovery from PTSD. They connected me with a therapist who specialized in trauma and EMDR therapy. Together we got through the issues I was experiencing.

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp from a YouTuber I watch from time to time. Honestly, I hesitate to give paid ads a single second of my time. I just don't find the value of things advertised on youtube to be worth it. But this is so different!

BetterHelp paired me up with an incredible counselor, and after the first email exchange we had, I knew I had met someone who was going to help me grow in ways I so desperately needed.

Finances, though, were a tough thing to figure out. I applied for financial aid though, and I was given a discount that made the expense much easier to handle. Granted, this is the least expensive counseling I've ever paid for, even without the discount.

I love that there is an option to switch counselors if I'm not jiving with the one I've been paired with. I will not be switching, as I love the relationship I'm building with mine. But it's nice to have the option.

On top of all of that, I'm a stay at home mom and help my husband run our furniture-building business on the side. My time is stretched thin, so having the ability to communicate through email and video chat is so extremely helpful!

Therapy and counseling are tough. Don't hesitate to join BetterHelp! They will work with you where you are to get you the help you need. I know I couldn't be more grateful

Bottom Line: Yes, I would recommend this to a friend

I've been through a lot in the past year - depression, a friend's suicide, family drama, a job change, and several deaths. I can't take time off work to see a counselor, and of course, I never know when another hammer is going to drop on my head, so being able to send an email anytime and get a response in less than 24 hours is a godsend. My counselor always has constructive and actionable feedback and doesn't minimize my problems, even when I'm tempted to.

Bottom Line: Yes, I would recommend this to a friend

I am very much happy with the BetterHelp website.

The idea is amazing, talk to someone and discuss your issue with the confidence that they will hear you and discuss your issue to find a solution. However, the privacy issue is important as you feel it once you start dealing with them, sharing knowledge, hearing people's experience and evaluating your overall issue, changing whatever negative point you got toward your problem and start looking at it from a different angle.

Keep talking to someone trusted about your issue is always helpful without judging you or hear any negative comment.

I love my consultant and I like the website a lot.

Bottom Line: Yes, I would recommend this to a friend