First, let me say that their website is horrible. I wanted to get my husband knee sleeves for Christmas. The only thing that constantly popped up was something that said "recovery". Thinking that was it, I ordered two. (Note: I never received a confirmation email.
Then I decided to look for calf sleeves for myself and I stumbled upon "performance" knee sleeves. Ugh! Yes, he needs them while he's running. So I try their live chat but no one responds. I just wanted to cancel, or change from two recovery to two performance sleeves. This was yesterday.
Today I see a pending charge from them on my card. So I call customer service and get nowhere. They are unable to cancel once the order has been placed. But they will honor my 15% off code if I want to place a second order right now. Um, no thanks. I now don't trust them enough to have two orders hanging out there and I still want to place a third order for myself? How long will it take to get here, be returned and then for me to get credited $40?
Very poor set up. The website, ordering system, and unhelpful customer service. I don't think for one second that the cooler is going to help, I just thought it may be a good brand of compression sleeves.
Obviously we haven't even used the product yet. But buyer beware of their horrible website and know that there's more on it than what they will show you if you just search by a body part!
Bottom Line: No, I would not recommend this to a friend