Out of the box, this expensive pice of crap is not working at all. I received it 2 days ago. I read the manual and plugged it in to charge as per directions. I then waited until the light turned green, unplugged it and tried to turn it on. It kept saying "System Paused". So I called the 800 number. The rep said this exact quote, "Well, you know it's kind of a new product and we haven't updated the manuals, so the info in the manual is not correct. You have to charge it for at least 24 hours."
Not great, but OK, so I plugged it back in, for 30 hours. It had flashing disco lights where the charger plugs in the whole time. I unplugged it today, and tried to start it up for first treatment. Here is a list of SOME of the error messages I heard, mostly garbled and unintelligible: "System Paused", "Ready for Calibration", "Checking Temperature", "zero initiating", "22" "23" "24" [and so on every time I touched the button, up to 37].
So I called the 800 line again and was told they will "Kick it over to tech support and someone will get back to you in about 2 days." What the heck? I said never mind that, I want my money back since this thing doesn't even work out of the box. then I was told "My customer service manager will have to call you back in a day or 2." What the heck again?
Not happy. I want my money back. Clearly this is a plastic piece of crap with some lights in it that from what I can see won't even cover my whole head, so how is it supposed to work to begin with?
I find it hard to believe this is made in US, because if it really was, it would have higher quality control prior to shipping and better tech support. I'll repost when this gets resolved. In the meantime don't waste your money.
Bottom Line: No, I would not recommend this to a friend