The Black Tux Reviews

Ordered a tux May 5th. Charged May 5th. The website said I would get a tux on May 18th. Didn’t arrive. Called May 20th. Where is my tux? Apologies, they said, you will get it mid-week. Called May 21st. Just double-checking that I will get tux mid-week. If I don’t, it will be hard to get replacements if items don’t fit. Was told my tux is out of stock. I could not believe it. They asked if I would like a different color - different than black. I said no and complained that this is ridiculous. When were they going to tell me there was a problem? I spoke with a supervisor and she promised she would call back with a solution in two hours. Six hours later, I have not heard from her. I called and was told she’s in a meeting. It must be a very important meeting. I hope they are all trying to figure out how to get me my tux. Extremely disappointed. Running to a local shop to get emergency tux fitting today. I will never use The Black Tux again. I will never recommend them. They should save all those who plan to use them in the future and shut down. What a disgrace.

Bottom Line: No, I would not recommend this to a friend

Excellent customer service. Tuxes are beautiful and well made. Shipping is quick and packaged well. LOVE this business! This is our third time and we continue to be amazed at the quality and service.

Bottom Line: Yes, I would recommend this to a friend

The quality of the tux was excellent and fit perfectly. Arriving 2 weeks before the event and allowing 3 days to ship back was so much more convenient than battling local rental stores. I would highly recommend The Black Tux to anyone that needs a quality tux rental.

Bottom Line: Yes, I would recommend this to a friend

I loved the selection on The Black Tux and the quality! I am used to paper thin tuxes from mall rental stores but the pieces I received from The Black Tux were of such high quality. Everything fit like a glove and returning my items was SO easy. I have been thinking of future events this year I can use an excuse to use The Black Tux again.

Bottom Line: Yes, I would recommend this to a friend

I was totally satisfied with my Black Tux experience. Fit perfectly and I discovered the slim fit works well on me. Received many compliments! The receiving and then return process was simple and easy. Overall...10!

Bottom Line: Yes, I would recommend this to a friend

Retired from 30 years in retail, I know that customer service is paramount...and you guys excel at it. Great product, great service and ease of use. Five wedding party members from five different parts of the country and we all looked fabulous!

P.S. Suit was of exceptional quality. One suit coat replacement needed came in one day! Pre-paid return packaging even came with packing tape! This place is a destination wedding must.

Bottom Line: Yes, I would recommend this to a friend

I usually despise having to rent a suit. It never fits, the returns are painful, and it is excessively priced. You can usually buy a nice suit for about two times more. The Black Tux has changed my mind. I was able to go to a local store and get measurements, get the suit in the mail, and return it at ease. Everything was fast and easy, and the suit actually fit.

Bottom Line: Yes, I would recommend this to a friend

My experience with The Black Tux was amazing from beginning to end. The staff is highly professional and prompt and they will do their best to accommodate you the best that they can. Aside from the service, the tuxes were amazing. I had 10+ tuxes on my order and everyone’s fit perfect and the materials were very high quality. If I ever need to rent a tux again, I will always go with The Black Tux.

Bottom Line: Yes, I would recommend this to a friend

I heard an ad on Dax Shephard's podcast and decided to try for my son for prom. He absolutely hates to shop and hates to go places and try things on. This was perfect and I was VERY pleased with the perfect fit!

Bottom Line: Yes, I would recommend this to a friend

The quality of the suit is really impressive. The try on prior to buying was key to getting the right suit. It came two weeks before my event and they gave you three days after to return via mail. The whole experience was excellent.

Bottom Line: Yes, I would recommend this to a friend

The WHOLE process was so easy! The sizing suggestions were perfect. I was especially impressed that they took time to email me a suggestion about a pair of pants that might fit a little better (they fit perfect!) than the ones I chose. It would have been much easier just to send me what I ordered. PLUS the tuxes are top-notch!

Bottom Line: Yes, I would recommend this to a friend

Of course I didn't try on my outfit until the Sunday before the wedding and my jacket was too big. I reached out to The Black Tux and they were able to ship a replacement one that fits perfect to my destination of the wedding I was in and on time for a Friday wedding! They also were great at communicating my replacement status and the return process was easy!

Bottom Line: Yes, I would recommend this to a friend

After ordering and receiving a suit from a major retailer that was incredibly poor fitting, my son was discouraged as he just couldn’t find anything to fit his long, lanky frame, and prom was a week away. My brother had married a little over a year ago and recommended The Black Tux. There was even a last minute fit problem and the company sent a new groomsman suit overnight at no charge.

The suit we received fit so much better and was much more tailored and updated than the one I purchased so prom was saved! Great quality suits, prices, and customer service are what will keep this company around.

Bottom Line: Yes, I would recommend this to a friend

I can't rave about this experience enough. The Black Tux was amazing and fulfilled all of our tux needs. It was such an easy process filling everything out online and it was shipped right to our doorstep. Their customer service got back to me with all the questions and was very helpful! I will definitely be back.

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about ordering online, and I didn't have all of the measurements that were asked for, but the tux my son received fit him better than any tux we have rented before. He needed a slim fit and what he received was great quality and fit.

Bottom Line: Yes, I would recommend this to a friend

What a great experience! This was the first time I ever ordered clothing online and the experience could not have gone better! As the Father of the Groom, I'm not the most tech-savvy person at 61, but I gave it a try and it was easy, reliable and affordable! The clothing, a gorgeous black suit, was a perfect fit for the wedding! I am a believer! The Black Tux has a new client for life!

Bottom Line: Yes, I would recommend this to a friend

Great looking suits. Better fitting and better materials than traditional suit rentals. Shipping suits is a huge benefit! Friends live in different cities, so to get everyone for a wedding to rent a suit from a single brick and mortar store potentially requires a lot of driving and significant inconvenience. Being able to have suits shipped to our houses and ship back within three days is very convenient.

Bottom Line: Yes, I would recommend this to a friend

I ordered my tux. I needed another size for the jacket. I quickly received one. Sending my tux back was quick and easy. Customer service was amazing. They answered all my questions quickly and correctly.

Bottom Line: Yes, I would recommend this to a friend

This concept worked great, we got to try on the tux for free via home delivery then the tux showed up a little over two weeks before the event so that if we needed to change anything I could.

The service is very affordable, but I probably would have even paid more if it costed more, it was totally worth it.

Bottom Line: Yes, I would recommend this to a friend

Ordering the suit from The Black Tux was simple and fast. The suit fit perfectly when I got it. We got the suits for my brother's wedding, and everyone was satisfied with how we looked. Returning the suit was simple and I saved a lot of money by just renting from them. Would recommend to anyone and will definitely rent again.

Bottom Line: Yes, I would recommend this to a friend

I found The Black Tux off of Google, read some reviews, c.hecked out their products and thought their selection was great, easy to order and the price was right too.

My jacket was just a little too tight. I contacted them and my new jacket that fit perfect was waiting for me when I got to my destination in plenty of time for my event.

Will use them again!

Bottom Line: Yes, I would recommend this to a friend

Everything went so smoothly! I just couldn't believe this could be done online until it happened! Suit was for our son's wedding and his whole wedding party ordered too. Nice quality, and as the father of the groom, I wanted to look extra special. And I did.

Bottom Line: Yes, I would recommend this to a friend

All of my groomsmen and ushers found the fitting/ordering process to be great, including one guy who had a different suit jacket shipped after the initial one was too large. My wife remarked how great all the suits looked - really great quality for the rice and extremely convenient process.

Bottom Line: Yes, I would recommend this to a friend

I knew some of my measurements. What I didn’t know, the company made up for. I literally looked like an Idris Elba James Bond. (If that ever came to fruition.) Thank you so much!

Bottom Line: Yes, I would recommend this to a friend

I highly recommend The Black Tux.

Customer service was superb and attentive. And that's important when it comes to using an online-to-offline service. When I needed to have something changed, I could message the person responsible for our group and get a swift response. Thank you for helping us make that amazing day possible.

Really enjoyed the orange groomsman book that came with it. We read it on our way to the wedding and had a few laughs!

Bottom Line: Yes, I would recommend this to a friend

Hands down the best tux rental experience I've ever had. My wife is super jealous that I received my tux more than two weeks ahead of the event and had a few days after to send back. With Rent the Runway the timeline was much shorter for her. Beyond that, the service was fantastic when I did have an issue, and the tux fit extremely well.

Bottom Line: Yes, I would recommend this to a friend

Easy and hassle-free. Much more convenient than going to a store for a fitting and returning when done.

Bottom Line: Yes, I would recommend this to a friend