The Black Tux Reviews

We placed an order for suits for my son's wedding based on the picture represented on The Black Tux website. We called in and spoke to the representative who assured us that the navy suit was, in fact, the color represented in the photo. So, we placed our order.

When we received the suits, they were almost black and not the lighter navy blue with gray tones shown in the photo. I immediately called The Black Tux and was told that there is nothing they can do about the misrepresentation in the photo or what the representative originally told us.

They basically bait and switch, and then less than two weeks before the wedding can only offer a refund rather than appropriately correct the problem. It's very clear that trying to do this online is not appropriate. They have left a disappointed wedding party stranded.

Bottom Line: No, I would not recommend this to a friend

From the first contact to arrange my at-home try on, to the easy return the process, it could not have been any easier.

None of my groomsmen nor I were in the same city, and one was 1,800 miles away. The Black Tux made the measurement process, receiving the tuxedos, and returning them so easy. We all received our tuxedos on time, with a try-on time, and were contacted by our personal concierge to see if everything fit well. It is an amazing concept and executed flawlessly. And most of all, we all looked great on the wedding day.

Go The Black Tux!

Bottom Line: Yes, I would recommend this to a friend

I had a poor experience with The Black Tux and for a bride and groom it was a lot of added stress right before the Big Day. The online order experience was excellent and the suits were good quality. But 3 days before the event we had still not received my husband's suit, when their policy is to send it out 10 days ahead so that the groom receives it 7 days in advance and is able to send it back if there is a fit issue.

Some of his groomsmen had received theirs at that point and they all needed to send back at least one piece of the suit, which made us very nervous. Other groomsmen had not yet received theirs either.

When I tried to contact The Black Tux, I had a very difficult time. They do not pick up their phone calls, and you are welcomed to be called back by their customer service. However, when they call back and you pick up, there is a voice recording saying "Sorry, we seem to have missed you. Please try us again", or something to that effect. This happened more than three times.

I finally got someone on the phone and was told I'd be called back the next day once it was shipped out, after they blamed the issue on FedEx. (However, if it was FedEx's shipping issue, I would have at least received a preliminary notification that it was scanned. And secondly, if it was a FedEx issue, you think someone at The Black Tux would have reached out to let us know about it.)

Anyway, the next day I did not receive a call back, so I again went through the call/hold/auto-recording chase. When I got someone on the phone I demanded a FedEx tracking number for the suit, and that I was not hanging up until it was addressed.

I would not recommend this company, especially when trying to outfit a bridal party, as it caused a massive amount of stress and time wasted to multiple people. Lastly, their shoes for rent are horribly cheap looking in person - a total disappointment.

Bottom Line: No, I would not recommend this to a friend

Living out of state from the location of the wedding, it simplified everything for me. Being able to send measurements, getting it mailed to me, and mailing it back. I messed up some measurements and everyone I spoke to was very polite, on the ball, and helpful. Alls well. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Extremely reliable, delivered ahead of the wedding, with enough time to deliver another tux because the first one was too big, and another pair of shoes because I had given my size in UK sizes, not US. All contact with staff was excellent, they were all super helpful, polite and patient, giving the reassurance one needs when there's lots to organize for a wedding. I could not have asked for a better service. These guys rock!

Bottom Line: Yes, I would recommend this to a friend

The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer service was spectacular. This was the easiest and most pleasant tuxedo renting process that I have ever been involved in. It was just so easy, from start to finish.

Bottom Line: Yes, I would recommend this to a friend

The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event, even though I ordered it late, and their customer service was incredible. The boxing and packaging was absolutely 5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.

Bottom Line: Yes, I would recommend this to a friend

Phenomenal customer service. Sent 3 shipments, even overnight. Shipped the last package directly to my hotel, at no additional charge, to make perfectly sure that I had the correct size for the whole tux ensemble in time for the wedding event. Forgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.

Bottom Line: Yes, I would recommend this to a friend

It was a super smooth process! The tux fit perfectly (which is rare) and I was so happy.

Bottom Line: Yes, I would recommend this to a friend

We couldn't have been happier with The Black Tux! The guys looked great, and I was super confident in my grey suit for my wedding. The process was super easy, and everyone's suit fit great. They were all impressed with the ease of ordering and fitting, and we will all be upset for future weddings that don't use this great service. I highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Excellent customer service from beginning to end. I greatly appreciated the personal attention received from each representative with whom I had contact. Measuring was simple with the videos, ordering was a breeze with the website, and returning was efficient with return label and even packaging tape included. The personal contact really makes this company a step above the rest.

Bottom Line: Yes, I would recommend this to a friend

Ordered this for the White House Correspondents Dinner. Top quality cloth and cut. Frictionless process from order to return. Well done.

Bottom Line: Yes, I would recommend this to a friend

Did all the measurements and fit was excellent except for the white shirt. One phone call, and a new shirt with corrected measurements was here two days later.

Bottom Line: Yes, I would recommend this to a friend

The Black Tux was incredibly easy to use and extremely convenient. I waited until the last minute and only ordered a week ahead of the event. Put my measurements in, they made a suggestions on the fit, the tux came in two days later and fit perfectly. Could not have been easier to ship back as well. Have already recommended to several friends and will definitely use them again.

Bottom Line: Yes, I would recommend this to a friend

We used The Black Tux for our son's senior prom and could not believe the experience. Their website is user friendly, the tux, shoes and accessories were beautiful (they even sent a brand new pair of socks for my son to keep) and it all arrived when the company said it would. It came on hangers in a black garment bag along with a prepaid shipping label for the return as well as a piece of tape to seal the box!

We wanted to keep it an extra week as my son was invited to a prom at another school so I called the company and they gave us an extension for a small fee. The customer service rep was so nice!

I highly recommend The Black Tux and would definitely use them again!

Bottom Line: Yes, I would recommend this to a friend

The shirt didn't fit so I and called and received a replacement shirt within 2 days. Also, I forgot to return an item they sent me out another prepaid shipping label and they didn't charge me late fees. There were no questions asked and they had fantastic service. I highly recommend!

Bottom Line: Yes, I would recommend this to a friend

Great website with a solid selection. It also contains an ease of ordering. The tuxedos showed up on time and fit me perfectly. Easy box to return upon completion of event. An All around 10. Thanks, Black Tux!

Bottom Line: Yes, I would recommend this to a friend

I thought the selection of tuxedos was very current and stylish. I found the website easy to navigate and the staff friendly and helpful. Some of the items didn't fit and the company sent replacement garments to my hotel, my event was in another state. I had an amazing experience using The Black Tux.

Bottom Line: Yes, I would recommend this to a friend

The Black Tux provided excellent quality tuxes the two times that I've used their services. They've also shipped different sizes out for me as well when needed and covered the cost of slight alterations. A great experience overall.

Bottom Line: Yes, I would recommend this to a friend

I've rented from Black Tux on multiple occasions and have always had a great experience. The last event that I used them, I needed a different pant size and customer support went over and above to make sure I had the correct size in plenty of time before my event. As a business owner I can tell you their support staff is above the norm.

Bottom Line: Yes, I would recommend this to a friend

Both my daughter and son were married in the past year, and they both used Black Tux for their wedding party and parents. I was very pleased with the quality of the suit and shoes, and the service was efficient. The fit was excellent, and they recommended short rather than regular for the suit jacket. People who needed it got replacement sizes in time for the wedding.

Bottom Line: Yes, I would recommend this to a friend

Ever gone through the horrible experience of discovering your friend found a suit for you to rent from Men's Wearhouse so you could participate in his wedding? I've gone through it several times, and it's outlandishly expensive, no chance at a nice, modern fit or true custom tailoring, and did I mention expensive?

I recently participated in a wedding where the groom chose black tux instead. What a breath of fresh air. The website is easy to use, and gives you literally anything you could want or need to ensure you're requesting your perfect size, right down to shipping you a tape measure for free.

They don't do half sizes, but it'll still fit better than the only other rental alternative in the wedding game. I also saw in a previous review the complaint that their 'sizing experts' may change your size, this is a completely optional service and if you read all the check boxes as you fill in your sizes, you can easily where to click to keep them from possibly doing this.

When you get your order, it's similar to unpacking an iPod: everything in its place and a place for everything, even including a shipping label and tape to seal up the box for its return.

My tux fit great, even better than the suit I wore for my own wedding, and I got a free pair of socks.

In case you're still on the fence, I recently rented yet another wedding outfit from Men's Wearhouse: pants, vest, and shoes cost about $50 more than a better looking and more convenient whole tuxedo from The Black Tux.

Bottom Line: Yes, I would recommend this to a friend

These ease of renting for a busy lifestyle was very nice. I went online, place an order, and it was delivered a week before my event (ample time to return). The fit was very nice. The Tux was also very comfortable.

Bottom Line: Yes, I would recommend this to a friend

We ordered charcoal suits for the groom, all the groomsmen, and our dads for our wedding last month. We did the wedding trial to sneak peek the fit/quality/color of the suit we wanted and loved it. When everybody from the party got their tuxes (shipped to their homes, a week before the wedding), there was only 1 sizing issue. We called in and had a new jacket for the groom within two days. All the guys agreed that is was way easier than making trips to a tux shop to get fitted, especially since our guys lived all over the place in different states. No trip to the tux shop before and after the wedding day, too.

Bottom Line: Yes, I would recommend this to a friend

Renting a tux is generally a painful and expensive experience. This was neither of those. I went through the process, picked out my tux and punched in my sizes. A few weeks later I got an email suggesting a different size with the guarantee that if they were advising me the wrong size Black Tux, the folks could get me the right size pronto (and before my event). They were correct on the size and the tux ended up fitting perfectly. The customer service throughout was great!

Got a lot of great compliments on the tux!

Bottom Line: Yes, I would recommend this to a friend

This company is wonderful! My son's tux was on back order and the tux was delayed in getting here. I emailed and the same night they emailed me back and the tux was here two days later.

I was worried that I wouldn't have time to get it altered but that wasn't needed. The tux fit perfectly and my son looked wonderful! Thank you so much for making the effort and getting the tux to us.

Bottom Line: Yes, I would recommend this to a friend

I thought I would fit better in different sizes than what I had originally selected and they were 100% right. I had to get pants altered locally. I snapped a photo of my receipt and was reimbursed the next day. Excellent company!

Bottom Line: Yes, I would recommend this to a friend