This company is a total scam and an example of truly DISGUSTING customer service. I made an order with TB Dress on 4th September 2015. My order number was 1366706. I received my goods on 16th of September, 2015 and was very unhappy with the goods I received. Most of the garments I received looked nothing like those pictured on the website and others did not fit properly, despite being the correct size. Even their 'small' size is absolutely MASSIVE. Also, the dresses were made from cheap material, were badly stitched and finished, and looked absolutely rubbish. You would find higher quality items on a market stall.
At this point I sent an e-mail to TB dress's customer services department advising that I wanted to return some of the items and exchange some of the other items. I received no reply.
I followed this up with a phone call to China, from Australia, where I live, on Friday the 18th of September 2015 and was very unhappy with the response I received. The lady I spoke with on the phone did not listen to me nor confirm for me the correct return address for which to return the goods as requested. She fobbed me off and when I repeatedly asked her to please confirm the correct address for me to return the items to she pretended she could not understand what I was saying. I am English speaking, and have worked in many call centers and office environments so I am certain that I can communicate clearly and the problem was with the language skills and/or intellect of this imbecile woman. She could only say, thank you, thank you, bye bye bye, HOW DISGUSTING!! She then hung up the phone on me. I was ABSOLUTELY ASTOUNDED with such an ill-mannered and unprofessional response. I phoned a second time, FROM AUSTRALIA, and spoke with Harry. He advised me that my e-mail would be answered in due course. He was also exceptionally rude and had very little grasp of english except to say that it was my fault for purchasing the wrong size. I repeat, do not purchase anything from this company, they are disgusting. Keep your money and spend it elsewhere.
I wrote a second e-mail, asking to exchange all the items I purchased, as I had discovered from reading these online forums, albeit too late, that TB dress only refunds 60% of the purchase price, if at all. If they can manage to drum up the language skills and the intelligence to actually READ their correspondence. I REPEATEDLY once again contacted TB dress, begging them to please confirm the correct return address. I did this both by telephone and by e-mail but could not get a civilized response from any of the idiots who work for this revolting company.
I asked TBDress to send my new items to my address and advised that legal action would be the next step. As soon as i had returned the goods to this address in china, which i had informed TBDress, by e-mail i was going to do, they suddenly replied to me and told me they had given me the wrong address. I have now wasted an additional 66 dollars returning these ridiculous dresses to china to the incorrect address supplied to me by TBDress, this is in addition to the 300 dollars i originally paid for these worthless items.
TB DRESS have now sent me another e-mail advising me that the whole scenario is my fault, as if it was somehow my fault that their sizing is RIDICULOUS and the idiots in their office gave me wrong address. I have no items, no exchange and NO REFUND.
I am writing this post because i do not want others to make the mistake as me. Do not, and i repeat, do not purchase anything from tb dress. They are a total scam and you will not be treated as a customer. Disgusting
Bottom Line: No, I would not recommend this to a friend
