TAPfit

I paid for a platinum membership and the $249 came out of my account on March 4th. My membership in the two private Facebook groups, TAPfit Inner circle and TAPfit tribe are still pending. I have not received the mat or the taps that go over the shoes yet. All I received is the DVD for the monthly coaching club which will be an extra charge each additional month, and the online videos.

How can I do the online classes if I do not have the necessary supplies, which I paid for? I sent an e-mail on March 19th, asking where my platinum kit is as well as posting on the TAPfit Facebook page. All I received was an automated message.

Normally when I make online purchases there is communication, especially if there will be a delay. I am not getting my money's worth due to no customer service/communication and still waiting after 2 and 1/2 weeks for what I paid for. This is unacceptable.

Bottom Line: No, I would not recommend this to a friend

Paid for premium VIP ($350+) with the assurance that it would include 2 separate individuals to help with my fitness and nutrition goals, 2 separate Facebook groups, and daily text messages from the trainer to keep me on track. I have sent 3 separate emails letting them know that my acceptance to the Facebook groups (submitted over a week ago) have not been accepted, I haven't received any text messages, and did not receive any tracking information for my taps. There has been no response. This is clearly a scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I am extremely concerned about a recent order with TAPfit. I placed the order on 2/8/2021. The charge was deducted from my credit card immediately. But...that is it. I have been unable to receive confirmed shipping information. I sent an email request to Customer Service. I received the standard response indicating someone would get back with me. I did hear back stating that the warehouse was behind and the order was in process to be shipped the 3rd or 4th week in February. The email also stated that my order was not complete showing that the tap shoe size was missing. I responded back with that information, however, not sure why you would charge me for an incomplete order or how it could be in process to ship the 3rd or 4th week of February without the appropriate information in order to ship. As of today, 3/1/2021, I still do not have a ship date.

Anyhow...I sent an email on 2/16, 2/17, 2/18, and 3/1/2301. Still nothing even though the standard response indicates customer service is available 16 hours per day unless it is a weekend or holiday.

Not hearing back intrigued me to do some research which I should have done prior to ordering. There are numerous complaints about customers not receiving their orders. I am not willing to wait for 4+ weeks to get TAPfit, a product coming from California. This information should have been transparent when the order was placed allowing me to make the choice if I wanted to pursue or not. Also, my credit card should not have been charged until my order was shipped.

I would like to cancel my order, which should not be an issue due to the fact that a shipping date cannot be confirmed by TAPfit.

I have read reviews where customers are not able to get their refunds.

TAPfit's ordering process should be like any other online shopping. Availability should be transparent at the time of the order allowing the customer to determine if they still want to order. An order should not go through to and including taking my money if it is incomplete. Lastly, I should NOT be charged until my order ships.

I am beyond disappointed. I was really looking forward to trying this. I would like a FULL refund immediately which is only fair. You have had my money for 30 days and still cannot provide shipping information.

What a scam!

Buyers, please beware!

Bottom Line: No, I would not recommend this to a friend

I ordered TAPfit because I have always been curious about tap, and had even considered looking for an adult tap class. Now that we are all on lockdown at home, this seemed like the perfect way to get myself moving, give myself something challenging to learn, and have some fun! It has definitely done all of that.

The beginner series really is that...designed for beginners. I do have a previous dance background, but not in tap. Each disc teaches a few steps, very slowly so you can follow it. Then, they put on the music and put the steps together for the workout. Let's just say I am not a Spring Chicken, but so far I find that the steps and workouts are all do-able. I had previously tried a Zumba disc, and they just kinda jumped in and it was really fast and frankly I just could not keep up. With TAPfit, I find that everything is within reach. I just have to be a little patient, and give myself the time to repeat the lessons until I feel like I "got it".

I am really enjoying TAPfit so far, and am looking forward to progressing to the more difficult discs and workouts. It is good to have a goal, especially in this lockdown, where every day can seem the same. My goal is to progress into the Intermediate Broadway series! Maybe I will have to get myself a costume.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am so impressed with the customer service at TAPfit, the product is of excellent quality, and the videos are upbeat and clear. I am slowly working to overcome my complete klutziness and lifelong inability to dance and be graceful, and I find going over the videos multiple times really helps. The first couple times I stumble around, and then I am delighted when I get it. I have wanted to tap dance since I was a child so this is a blast - even if I make myself laugh at how bad I am at it. I get a little bit better each time, and I am really impressed by how the steps are broken down to make even the klutziest non-dancers able to follow along. Thanks so much for a wonderful product!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

TAPfit has been a great addition to my week! I enjoy the fact that the workouts are 15-minute segments - feels manageable and it motivates me to do keep going! Kat does a great job of showing you each step and encouraging you to keep at it. I highly recommend TAPfit!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Recovering from surgery and so excited to use TAPfit in my workout. Needed to exchange my taps and was bracing myself for a tussle about it. Instead, I received the sweetest email and an absolutely terrific experience with the exchange. The TAPfit Family is one of integrity and quality - and they truly deliver a personalized experience with their top-quality equipment!

FIVE enthusiastic stars!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have always loved tap dancing and grew up doing it. This is a great way to get variety in exercise and enjoy what you are doing. I'm thankful to have this available so I can get dancing again. Can't wait to do more!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been very happy with my experience with TAPfit. At first, I was hesitant to move on to another week, fearing that it would get more difficult each time. I’m finding the steps very easy and adding arm movements and body movements adds to the experience. I don’t feel like I’m working out, because I’m dancing and having fun, but at the end my body knows I have done a good workout. I have just started week four and I’m anxious to continue on. Loving the instructors, they are all so personable and fun!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

At 65 I never expected that exercise could make me feel like I was 17 again (when I took my first tap class) but that same joy was instant. Whoever's first idea this was is just plain brilliant!

I love the simplicity of the setup.. just some taps using shoes you already have, and a tapping mat. No machines to break.

The selection of programs are very fairly priced and allow you to customize your own regimen, at your own pace. You can always move up!

Thank you TAPfit for revving up my senior engine!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience with TAPfit has turned out to be everything I had hoped for. It is a fun program that keeps me engaged. In fact, I actually look forward to doing the exercise programs. I saw a surprising improvement in my balance after just one week, which is especially important to me at age 70. The routines are just the right mix of simple and challenging, so I never get discouraged. The program gets my heart rate up, and I break a sweat, but I feel energized at the end and not wiped out. There is so much more I could say. It is just flat out FUN!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend