TAPfit

So frustrated with this company. I purchased two tap kits in error and have been trying to get information to return one of them. I have emailed TAPfit four times requesting the info and made two phone calls. I finally got an email from Jasmine asking what the order number is for the one I want to return. All that info was previously sent in the emails of which she should have seen. That was on Tuesday, 9/8, and I still haven't gotten a reply. By the time I get the info, if ever, the 30 days will be over. I don't understand your return policy.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Do not purchase if you are really wanting to tap dance. It’s aerobic exercise/dance while making noise with the "taps". I asked about this prior to purchasing and was told that the dancing grows in difficulty. Grows in intensity but not tapping difficulty. If you truly want to learn to tap dance for exercise, grab some tap shoes for $20 at an online dance discount and pull up some YouTube videos. I wish I had thought of that before wasting $249!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I love my TAPfit program! I’m on the Week 5 workout.

I’ve been doing TAPfit for over 4 months, 3-5 times a week, and I’m just now on Week 5, so don’t feel pressured to move through everything quickly!

If you go at your own pace, you’ll feel less frustrated with "getting it right" and enjoy the journey.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I returned the product with all evidence of my purchase. I never even took anything out of the box except the taps that would not fit on 4 different shoes I tried. I would like my money back!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I attempted to order this product three different times. The first two times, I couldn't get past a video about upgrading the offer. My credit card charge said "pending" both times, but thankfully, never went through. Several months later, I tried a third time and this time, it did go through. I waited and kept contacting them when I got no follow-up email about shipping. I kept getting the runaround that they had switched warehouses and were trying to get organized. I finally demanded a refund, so they sent me a confirmation that it was coming and to wait a week for it to show on my card. After about three days, I looked closely at the email and it had an order number on it that wasn't mine. When I questioned that, I received my refund the very next day.

Bottom Line: No, I would not recommend this to a friend

Terrible. Took 3 months to receive my TAPfit shoes and board. Was and still am being charged twice a month for their online membership group equalling $34 a month. I am now having to go through my credit card company's fraud department as they won't cancel my membership, or charges, even though I have contacted them multiple times.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My mat and taps just came today. I immediately put them on my sneakers, put the CD in, and went straight to the Basics. WHAT A FUN, ENCOURAGING TEACHER. Went on to the first routine's steps and with music, then the second one, and 30 minutes flew by. I AM IN LOVE WITH TAPfit! Don't listen to the nay-sayers. My size L taps went onto my wide, walking sneakers with just a little effort, and DONE! I wear a 9.5 sneaker. So go have fun, as I am!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It took them nearly 2 months to get the order to me. I reached out several times and they kept saying it was being "processed", so I said don't ship it. I just want a refund and they responded "sorry it has already shipped if you want a refund just refuse delivery".

So the package shows up while I am at work with a note on the slip that says leave it there. I figured I would at least try it. I opened the shoes and slipped one on, and they didn't fit properly. So I emailed AGAIN asking for a refund, and they said I had to fill out a form.

I filled out the form and waited, then they emailed me back the address to send it. The UPS tracking says they received it 4 days ago, and they still haven't contacted me or issued a refund. No responses to my emails, so now I am out the original amount, and the shipping.

The refund policy states you have 30 days to return the order, and I think they try and run down the clock so you can't get it back to them in time.

I will be sending a lawyer after them.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Ordered on May 9th. It’s almost July and it still hasn’t been shipped. It also takes days for them to respond to emails and I can’t find a customer service number anywhere. I’m about to fight this charge one my card.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It took a while for me to get my taps, board, and DVDs. They explained that they were having shipping issues due to COVID-19. But when it arrived, I have enjoyed the dances and have worked my up to doing the week 6 workout 3 times each day. I will be moving to the more advanced workouts soon. Some constructive criticism: the videos are poorly edited and the menu never worked. I figured out how to move around the workouts, so I didn't have to redo the lessons every time. If the videos were edited properly, I would give them 5 stars.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was so excited to try out this new workout during my time Sheltering in Place. I ordered the $167 "Deluxe System" on May 10th. By May 17th, I had not heard a word about my product being shipped, so I emailed the support contact. I was told I would receive a tracking number in 24-48 hours. It's been 3 weeks, and I have not heard ANYTHING. Worse, I emailed the support contact again on June 7 and 11 and have heard nothing back.

Buyer, BEWARE!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend