Don't ever, ever buy anything from this company unless you never return your purchases; it has to go back to CHINA! AND you have to pay customs and shipping! Good grief - CHINA!
Bottom Line: No, I would not recommend this to a friend
Summary
StyleWe is an eCommerce company that offers women clothing, handbags, accessories, and more, from independent designers. Learn what customers are saying.
Posted on Oct 10, 2018
Don't ever, ever buy anything from this company unless you never return your purchases; it has to go back to CHINA! AND you have to pay customs and shipping! Good grief - CHINA!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Cynthia Marshall,
Sorry you are not satisfied with our products.
The order 775-843-0524 you provided is not a correct order number.
Can you tell me your order number or your registered email so that I can find your order?
Best regards,
StyleWe
Posted on Oct 3, 2018
I ordered three dresses and one pair of pants for my daughter. It took more than three weeks to receive my order.
One of the dress ripped at the sleeve, three other items were not nearly as good as advertised, inferior quality.
Long story short, they refused to take back the ripped/defective dress. After more than a dozen correspondents, they let me return the three items, and I had to keep the defective one.
On September 2, 2018, I sent them the three items, and today is October 2, 2018, and I still have not received my refund.
I was wondering if they would keep my money and the three items I returned, if this is the case, this is a scam!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Dora Lee,
For a money refund.
- Please make sure the item(s) in the return package matches the return requests.
Any unmatched item(s) might result in a loss at the return center.
- Item(s) must be returned with all tags attached, unworn, unwashed, unstained and unperfumed, in the original bag.
After you have mailed back the package, please provide a return tracking number to us, then we will check.
If you do not have a return tracking, kindly send us a picture of the return receipt.
Once we have received the return, we will issue the refund per your request.
If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.
Have a great day!
Best regards,
StyleWe
Posted on Oct 1, 2018
This company is a scam. When returning items to China (yes, China for returned items), with their printed labels, the cost was $34. Only to be returned as unacceptable! They are trying to suggest that customs returned the package, but the translation of the notation made on the package, says "MOVED." So the company does not even exist to which they sent me online labels! The fabric is shocking quality, the fit was nothing like the images online. This is not a legitimate company. The only reason they received any stars was because this review would not go through without it!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Trish Schooley,
For a money refund.
- Please make sure the item(s) in the return package matches the return requests.
Any unmatched item(s) might result in a loss at the return center.
- Item(s) must be returned with all tags attached, unworn, unwashed, unstained and unperfumed, in the original bag.
After you have mailed back the package, please provide a return tracking number to us, then we will check.
If you do not have a return tracking, kindly send us a picture of the return receipt.
Once we have received the return, we will issue the refund per your request.
If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.
Have a great day!
Best regards,
StyleWe
Posted on Oct 1, 2018
I bought three dresses advertised as cotton/linen. Three week AFTER processing credit card, I get an email indicating they don’t have one of the items, would I like to order something else. I reply that I do not and it takes several more weeks for them to process a refund to my card. (Note: impossible to reach them by phone or chat.)
I finally receive the remaining two dresses three weeks later and much to my dismay, they are both made of flimsy, cheap polyester. I am allergic to polyester so I immediately contact them to issue a return label/authorization. They stall for several days, acknowledging for the first time they are in China and that it will be very expensive for me to pay for a return, and they attempt several times over email to get me to agree to an alternative (10% cash refund or 20% toward future purchase). I decline this offer, and we email back and forth several more times, each time they are slightly increasing the percentages. I repeatedly decline and ask them to send a return authorization, which they finally do after multiple emails.
At this point, I realize I am dealing with a horrible company and dispute the charges with my credit card company.
I printed the return label, packed my items up and brought it to the post office, following their instructions exactly. It cost $53.45 for me to ship these two flimsy dresses back to China. I trace the package online, it gets to China within a week, but there is no indication it is received by StyleWe at the address they provided. I repeatedly contact them and they repeatedly stall me at first, and then tell me for the next three weeks that the package is in customs in China and they should receive it any day. Two weeks later, the package is RETURNED to me with no indication as to why.
At this point I have done my research and realize there are hundreds of other customers having the same problem - these people are scam artists and crooks (and shame on me for not doing my research first, I frequently order online from major U.S. retailers and am used to dealing with honest companies).
At this time my credit card company has denied my claim, because StyleWe did provide them with the email trail that shows they provided a return label, and the email dialogue telling me it is in customs, so I contact my credit card again, this time submitting over 20 pages of documentation supporting my claim. Since StyleWe uses PayPal to process credit card charges, my credit card company suggests I attempt to dispute the claim with them as well.
As many people know, PayPal is the known provider of credit/payment transactions to sleazy organizations (although granted plenty of legit vendors uses them too), and it is frustrating to file a complaint with them. I can’t do it online because I don’t have (or want) a PayPal account and can’t register a complaint without one so I called them and am repeatedly told they can’t process a dispute without an account. I tell them repeatedly I don't want an account, and the only reason I am stuck dealing with them is that StyleWe chose to process my credit card through them. I am transferred finally to a supervisor who indicates they can’t dispute the charge while the credit card company has a dispute going on, so I put this on hold for now.
I still want to resolve this so I contacted StyleWe again to get an explanation as to why the package was returned to me and they have nothing to say (I sent them a copy of the return Chinese stamp on the package where the only English words are "overdue return").
StyleWe suggests again that they give me some nominal refund or store credit and I can keep the dresses, but I have no interest in keeping their crappy products. Again, multiple emails back and forth with them offering increasingly higher percentages, the latest being 50% refund or 100%.
I want nothing less than the full refund that they advertise on their website, so I am still pursuing this. In my latest email dialogue with them, they suggest I can mail the package back to them. I told them I would be an idiot to do that unless they want to provide a postage paid label.
My credit card company will likely back me up (I have been a client for 20+ years, my credit history is flawless, and I have provided them with significant documentation supporting my claim), and if they don’t, I live in New York City and will contact the consumer issues reporters at the television stations based here to assist.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 19, 2020
Hi Sara Schapiro,
Sorry that you are not satisfied with the item(s).
If there are customs fees that need to be cleared, you will have to pay for it, otherwise, customs will not release the package and it will be returned to customers.
If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.
Have a great day!
Best regards,
StyleWe
Posted on Sep 19, 2018
I tried ordering from this company based on reviews - those reviews are NOT TRUTH. I believe any good reviews are the company putting this online. The quality is appalling and nothing like the picture. Then when you try to arrange to send the item back, it works out more expensive to return the item than to buy the product in the first place! This is a Chinese company, the product you order is not already made, so you have to wait for the company to arrange the item to be made, which takes months, THEN you have to wait for the shipping and delivery. It just isn't worth your time, effort and money. The only offer is a 30% discount - it's as if this is a money laundering scheme not a clothing company!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 19, 2020
Hi Sarah Rendle,
Sorry for the inconvenience.
Our return center for non-members is in China. If return shipping costs too much, we just want to confirm with you first to see if you can keep the item and take a partial refund for a local repair. If you do not like this offer, you can email us back and we will send you the return label for a refund. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe.
Posted on Sep 18, 2018
I bought a dress that didn't fit. I filled out the return form. Then found out I would have to send it to CHINA! Or they would give me a 15% refund. This is crazy. The clothes look good in the photos but are made for tiny people. The size they said corresponds to size 10 was probably a size 6. What am I going to do with a dress I can't return for a reasonable cost?!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 19, 2020
Hi Virginia Rubsam,
On how to choose your size.
We recommend you use a "Size Chat" to better determine your ideal size, because sizing varies between our items.
A size chat with details of the product's measurement is included on each item page. As a note, there are measurements for the item itself. You can compare these measurements to similar pieces you already own.
Our return center for non-members is in China. If return shipping costs too much, we just want to confirm with you first to see if you can keep the item and take a partial refund for a local repair. If you do not like this offer, you can email us back and we will send you the return label for a refund. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe.
Posted on Sep 16, 2018
The clothing is AWFUL. I immediately returned the items, which they make the buyer ship directly to China. There is a California return address, P.O. Box 6368 SOH, Rosemead, CA 91770, which they will NOT allow the buyer to ship to. I am filing a complaint with the California Attorney General's Office.
I did ship the items to China, but it cost $35.00. It's a matter of principle for me, and if PayPal doesn't refund my money on these hideous items, I will NEVER use their services again. Companies like this should not be allowed to sell in the US.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 19, 2020
Hi PJ Jongbloed,
Sorry that you are not satisfied with the item(s).
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Thanks for your understanding! Please don't hesitate to email us if you have any questions.
Best regards,
StyleWe
Posted on Sep 15, 2018
This company is not honest. The advertisement of the clothes they have is totally fabricated. Neither sizes nor material is as described. They expect you to pay for returning items even though the return is because of their problem.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 19, 2020
Hi Sholeh Mantashi,
Sorry that you are not satisfied with the item(s).
If you are not satisfied with the products, and submit a return request online and write down your feedback, then we will handle your return request and send you the return label.
All suggestions to improve our products and services.
Thanks for your patience! Please don't hesitate to email us if you have any questions.
Best regards,
StyleWe
Posted on Sep 10, 2018
I ordered three dresses in April. I received them in June. The dresses were very pretty, but they didn't fit properly. On June 21, 2018 I returned all three. As of today, September 6, there is no information on the return. I have sent 4 or 5 emails only to be told "We did check many times already in our return center, we still have not received your parcel, we tried to track it but there is no update for a long time. At this point, we really have no idea where it is now. At this point, to avoid any delay we'd love to offer you a 30% refund or 50% store credit for this missing parcel, is that okay."
After reading many reviews online, I realize this is a scam.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Leshia Burgess,
For a money refund.
After you have mailed back the package, please provide a return tracking number to us, then we will check.
If you do not have a return tracking, kindly send us a picture of the return receipt.
Once we have received the return, we will issue the refund per your request.
If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.
Have a great day!
Best regards,
StyleWe
Posted on Sep 9, 2018
My order was of a classic dress that I would use for the day or wedding event. When I asked for it, I did not have many hopes, but the package arrived at my door in less about 30 days, and I opened it and shut my mouth. The fabric and details are crazy, too beautiful, definitely has a 10/10 excellent quality in the dress.
Bottom Line: No, I would not recommend this to a friend
Posted on Sep 9, 2018
I ordered a lovely dress for a wedding. The picture was gorgeous. I ordered it. It took longer than promised to get it.
Finally, it arrived and the dress was not exactly like the pic. Like they duplicated it. Quality was cheap.
In order to get a full refund, I had to return it.
The website makes it appear as a US company. They are located in China. It would cost me $100 to ship it back. The dress would end up costing me almost $200.
They would not refund me without getting the dress. I was willing to even get back 50%. They wouldn't do it. Best they would give us is 35%.
DO NOT order from these people! They DO NOT inform you they are in China! The quality and item are not what you think you will get, and once they get your money, it's too late.
Scammers.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Tracy Goukd,
Sorry for the inconvenience.
Our return center for non-members is in China. If return shipping costs too much, we just want to confirm with you first to see if you can keep the item and take a partial refund for a local repair. If you do not like this offer, you can email us back and we will send you the return label for a refund. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe.
Posted on Sep 9, 2018
I recently bought a fur coat on StyleWe, and it was true to size and very adorable and cute as well. The quality is perfect for me. Especially the fabric it is very soft, and the color I picked is white, so I totally love it. It was a very amazing experience for me by the way.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 8, 2018
I purchased three items, using their size charts to decide on the size. The first looked nothing like the photo, the manufacturer was different and it didn't fit at all. The second was OK. The third had very shoddy workmanship. Forget trying to return anything. I had to send about seven photographs documenting my claims. They told me they would credit 15% and I could use that for alterations. Eventually I accepted a 25% discount and keep the garments I can't use. Then they tried to tell me the amounts I expected back weren't correct even though they came directly from my PayPal receipt. Overall a terrible, stressful experience. Never again! And I WILL be reporting to PayPal.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Suzen King,
Please be noted if there is a discount for your order, we will only refund you the amount with the discount, that means we will refund what you actually pay for each item.
25% refund is based on the amount of the item after the discount that you enjoyed.
Let me know if you have other question again, have a great day!
Best regards,
StyleWe
Posted on Sep 7, 2018
They offer a huge, huge range of fashionable clothes, shoes, bags, jewelry, etc. at reasonable and affordable prices. What I love most about this store is that it always follows seasonal trends. There are so many things I'd like to have in my closet. Their pieces are made of high-quality materials, which is a number one thing important when buying online.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 6, 2018
I contacted StyleWe after ordering five dresses. I had to return three of them as they were not true to size - so small. When I paid $23 to return the three dresses to CHINA, StyleWe did NOT pick up the return package in time and the dresses were returned to me. Now I have dresses that I cannot wear and need to spend even MORE money to return them. How is this fair?
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Anna DiDio,
Sorry to hear the package has been returned to you.
The package could be returned by customs.
To ensure speedy return with minimum customs delay,
1) return it through local post service with the proper postage; 2) on the customs form, enter a value less than USD $140.
- For updates regarding your return, please contact services@stylewe.com and include the return tracking number. Emails will be responded to within 1-2 business days.
In addition, we welcome and appreciate all suggestions to improve our products and services.
Thanks for your patience! Please don't hesitate to email us if you have any questions.
Best regards,
StyleWe
Posted on Sep 6, 2018
I have to praise this store because my parcel was delivered after three days from posting. This is impressive! About the clothes, I can write that they are pretty and fashionable, in great quality and true to size. I really like them! I am very happy that my order has arrived so quickly and there is no problem with clothes.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 6, 2018
If you have to return an item it has to be sent to China, and you pay the postage!
The pics are nice on the website, but the clothes look and feel cheap.
They take forever to communicate with you about your order.
I decided to cancel my order because it took so long and they kept a percentage of the sale.
Think twice before ordering!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Mary Emerson,
Sorry that you are not satisfied with the item(s).
Purchases (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Any shipping charges for the returned item(s) are the client's responsibility, as well as all applicable customs duties, and fees, taxes.
Our return center for non-members is in China. If return shipping costs too much, we just want to confirm with you first to see if you can keep the item and take a partial refund for a local repair. If you do not like this offer, you can email us back and we will send you the return label for a refund. If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Posted on Sep 6, 2018
Last fall I purchased a light wool knitted skirt with a slightly ruffled bottom. I was skeptical because of the low price. I thought - I might be wasting my money, but as it was less than $30.00, I took a chance. OH MY GOODNESS! I am so very pleased with my little ruffled skirt! I have gotten compliments on it each time I have worn it! It is just LOVELY!
I cannot speak for everyone else, but I will definitely be a repeat purchaser!
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 6, 2018
This is my second time ordering and having a transaction with this online shop. And for the second time around, they did not disappoint me. I received my orders two days before the expected date of arrival. As expected, the dresses and clothes are elegant and stunning. The waiting is really worth it. Until our next transactions!
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 5, 2018
I purchased two dressed from the site and would like to state that it was the best online shopping experience that I have ever had. The dresses were true to size and even prettier in person.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 4, 2018
I love StyleWe. Always had good experiences with them. The quality is very good on most of the items, a couple of the dresses were cheap material, but overall I am pleased with their products. They also have a great returns policy. However, I rarely send anything back. Prices are also very good. Would definitely recommend!
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 4, 2018
This is the ideal store for anyone looking for fashion accessories and parts at an inviting price! It has never been easier to be a fashionista. Lovely products, great price, and good quality. I will recommend them to all my friends! Amazing! I will order again soon.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 4, 2018
I'm completely and 100% honest in this review. I first heard of StyleWe through Facebook and decided to try them after a friend said they were good. I ordered two dresses. The two dresses arrived in time within three weeks in the UK. I was excited to open the package and I found two perfectly fitting dresses. I ordered a UK 8 and 10, and they both suited me pretty well. One dress was a bit long though. The quality is amazing. I can't say how well made these dresses are. I'm surprised myself! I can't recommend them enough.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 4, 2018
If you do not want to lose your money with this company, please do not do any business with them. I order two items from them. When the orders arrived, they were too low qualities, so I requested to refund. They advised me to go back to the website and lock into my account to get the refund authorization, and I did. Afterward, I received their response that they will send me an email within 24 hours regarding my request. As of today, I did not receive any response from them. Therefore, I went back to the website, and I tried to request the refund barcode sheets, then I saw a note from them that "my purchase is not eligible to refund/exchange." This was so clear, that they did not want to refund money to me. Therefore, they made me wait until the order exceeded 30 days. Then they sent me a notice that the purchase is not eligible to refund anymore.
They are from China, and that is how they do business. No stars at all! Terrible! Deceitful! Please do not purchase anything from them. You will lose everything with them!
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Kimberly Nguyen,
As checked, we have already sent the return label to your email.
Please check your email and refer to the direction to make your return.
Once we have received the return, we will issue the refund or exchange per your request.
If there are any questions, please don't hesitate to contact us for help.
Best regards,
StyleWe
Posted on Sep 3, 2018
This is a scam company operating out of China. The product you receive will not be the same as on the website. The sizing is off, the colors are faded or not at all the same, and the clothing beyond cheaply made. For example, the buttons were attached with paperclips. I have never seen clothes like this. If you want to return it, then you have to send to Guangzhou, China at your own expense. Other customers have warned not to waste more money sending back, as the packages disappear, are held at a holding facility and never picked up or the company gets the product back, keeps it and keeps your money. This company engages in bait and switch and scams American customers. I have filed an FTC complaint on the suggestion of other customers for federal investigation of their activities.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Michele Marchi,
For a money refund.
- Please make sure the item(s) in the return package matches the return requests.
Any unmatched item(s) might result in a loss at the return center.
- Item(s) must be returned with all tags attached, unworn, unwashed, unstained and unperfumed, in the original bag.
After you have mailed back the package, please provide a return tracking number to us, then we will check.
If you do not have a return tracking, kindly send us a picture of the return receipt.
Once we have received the return, we will issue the refund per your request.
If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.
Have a great day!
Best regards,
StyleWe
Posted on Sep 1, 2018
I ordered a few dresses and they all arrived looking so different than how it looked on the site. I had to go through hell to get these returned for store credit. Not ideal at all. This is definitely a lesson learned, do more research and read more reviews.
Bottom Line: No, I would not recommend this to a friend
Company Response from StyleWe
Mar 20, 2020
Hi Seth Kummi,
Sorry that you are not satisfied with the item(s).
Purchases (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
Kindly please Sign In your account on our website and go to My Account-Order History.
There is a "Return/Exchange" option in the specific item. You need to click it to submit the return/exchange request and will get authorization from us by email with return resolution.
You can check the return policy here:https://www.stylewe.com/information/information?information_id=9.
FYI: Item(s) must NOT be returned to the address on the package you received. We will send a label with our designated return address by email after you submit the return/exchange request online. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Posted on Aug 29, 2018
I love this online shop, super affordable and has plenty of different things to choose from, from fashion to swimwear. Everything is amazing. The size and description are matching descriptions and pictures. I have no complaints about this online shop, I really liked their products because they were at a low price and the quality was pretty good. Shipping is fast and very accurate, plus the customer service is very nice, so I would recommend it to anyone!
Bottom Line: Yes, I would recommend this to a friend
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