Storenvy

I order a pair of $30 for a concert and it's been two weeks and I never even got an email saying that it's shipped. I've wrote them at least four times and haven't got a single response.

Bottom Line: No, I would not recommend this to a friend

Storenvy has proven to be a fantastic website to build my business on and the interface is so easy to navigate through and your store front is very easy to customize.

As a seller I think this is the perfect platform to start off your business - everything is free.

Bottom Line: Yes, I would recommend this to a friend

I ordered something through Storenvy in mid November that was supposed to be a Christmas present. The item hadn't shipped as of two weeks later and I contacted the store and they told me that they would ship it out and it would be here by Christmas. The holiday came and went. Now I am being told that because it was through PayPal (as all their orders are) they can't give a refund due to the fact that it is past 45 days. Complete waste of time and money, and poor customer service. Never using this site again!

Bottom Line: No, I would not recommend this to a friend

First off, I want to say that I found this site while searching for reliability of Storenvy to retailers. While the reviews are of concern, I am not sure how there could really be scam stores as described above (because PayPal handles billing and they are reputable).

I have a shop for USA made Christmas cards on both Storenvy and Etsy. I chose to have stores on both sites for several reasons:

1. Etsy is fairly well known and came highly recommended but Storenvy is their clear competition.
2. Etsy charges me a listing fee plus a selling fee for every sold item. Storenvy does not charge fees.
3. Etsy has many stores so I am crowded where Storenvy has fewer stores so it is easier to stand out (without paying for Etsy's internal advertising which doesn't get me ads on Google.
4. I planned to test and compare, then eventually go with only one store.

I've had the two shops open for a few weeks now but there are many reasons to like Storenvy better...but the above reviews and the two outages. On black Friday the site was down due to high traffic, and the following Friday it was down for maintenance at 5 pm. For this reason I am considering moving all my efforts to Etsy but I will likely still keep my Storenvy shop open. They have a lot of potential but they have a long way to go. I'd keep them, but they aren't ready to be the go-to ecommerce mall.

Bottom Line: Yes, I would recommend this to a friend

The selection of products are nice. Just have to be careful when buying just like with eBay. If you do not get any contact back from the shop after 3 weeks, I would get a refund through PayPal.

I have bought squishies with SuperCuteShop.com and they arrived perfect condition and were quickly shipped. I also received a confirmation on the tracking number with an email from the store.

Bottom Line: Yes, I would recommend this to a friend

I ordered a product from a Storenvy store (Atelier Dream) in late March. After waiting a month, I finally contacted the seller. She claimed she'd been on vacation, but was working on my order and would send it the next day. Six weeks later, I still hadn't received anything. I tried contacting the store owner, but no luck in receiving any response. So I contacted Storenvy directly. After a couple weeks I received an email telling me they were unable to get a hold of the store owner so they had shut her store down, and they recommended I file a PayPal dispute to get my money back. I heard from the store owner a week or so later, saying the order "must've gotten lost in the mail" and that she would send another one. She said she would refund my money for the inconvenience. Well, thankfully I did get my full refund, but I never received the order and it's now nearly three months after I placed my initial order. Her store is still up on Storenvy (despite them claiming to have shut her down), and I'm absolutely appalled by the whole situation. It's disgraceful. In short: Do Not Buy From Storenvy.

Bottom Line: No, I would not recommend this to a friend

I order online a ton. I have had very few issues with other sites (amazon, Etsy, eBay, etc) and any issues I have had have been resolved quickly. This site however has been awful. I ordered a hoodie as a gift for my husband from The Horror Project the beginning of May. I needed the hoodie by the end of May. I figured 2 weeks should be a good amount of time considering the store is in the US and i have received packages from china in less time. A week after my order I sent them an email asking when my item would ship because I had yet to hear anything from them regarding my purchase. Since then I have attempted contact with them many times, when I noticed my order was canceled, with ZERO response.

Where is my money? I feel scammed. I will be reporting this site to the BBB. I just want what I ordered or the money I paid. I cannot believe Storenvy allows stores to cancel orders without any contact to the customer AND not refund the customer. I have also attempted contact with Storenvy with zero response from them as well. This was my first experience and it will be my last. They have bad business and awful customer care that's ran by a bunch of money stealing scammers.

Bottom Line: No, I would not recommend this to a friend

I use Storenvy to sell various electronics projects that I make. In short, you get what you pay for. If you're in a position like mine, where you expect all of your traffic to come from direct links, the only fees you'll end up paying will be the credit card transaction fees through Swipe, which are comparable to any other online venue I've used. If you're planning on making items searchable through their marketplace, they take a 10% commission on all sales, which can be pretty painful compared to a site like Etsy.

The reason for the two stars is the lack of features and poor support.

Features:

There's no way to set a weight for an item, which gets irritating if you're shipping orders in quantities of 50+ (no weight means no automated shipping label creation). Also, it's not possible to calculate shipping on the fly. You instead have to create a class of items (big vs small), then destination groups (domestic vs international). This means that if you're planning on shipping international, you have to manually calculate the shipping cost for every country and make a separate group for that country, or just charge a flat rate for all international orders.

There's also no way of mass communicating to people who are interested in your store. Storenvy provides a social network style option to "envy" or "follow" a store, but currently they don't provide a way to do things like automatically update your followers when you get a new product. It sounds like they're trying to implement that, but only for products that you make available in their market (which they take a 10% commission for).

They've recently started using ShippingEasy for their shipping plugin, which is a really great tool. Integration on the Storenvy side needs work though: as mentioned before, you can't specify a weight for the item, which neuters a decent bit of ShippingEasy's automation. Also, ShippingEasy will automatically update the storenvy order to be marked as shipped and provide a tracking number, but Storenvy doesn't provide an option to have this tracking number automatically emailed to customers.

Support:

There's no direct support line, it's all done through email, and turnaround times tend to be 2-4 days. The level of support has (in my experience) been pretty poor, which requires making a followup ticket on requests, which takes another 2-4 days to get a response. It would be really nice if there was an actual number to call or messenger style chat option to get live support.

Overall, if you're selling under 50 items a month, and your traffic is likely to come from direct links, Storenvy's a good option. If you're selling more than that, you'll hit headaches, but it's still manageable.

Bottom Line: Yes, I would recommend this to a friend

I am an Etsy veteran that has recently opened a store on Storenvy. I shopped around quite a bit before deciding on this venue. As a shop owner, it seems very clean and well run, easy to use and friendly.

Please understand that when you make a purchase on "Storenvy" you are buying from an independent shop owner. They should have clearly defined policies/descriptions/photos in their shop. If you have questions, ask before you make a purchase.

If you have an issue with a seller that can't be resolved, please use the proper channels to contact Storenvy.

Ethical store owners don't want unethical shops there either, it makes us all look bad. Plus, we shop there too.

Bottom Line: Yes, I would recommend this to a friend

Reading these reviews i must say that although i understand and agree people have had a bad experience it isn't really Storenvy's fault. The business is merely a hub for stores. Ultimately the burden lies upon the store owner for all fault. Having said that Storenvy should be taking steps to ensure that bad merchants are shut down. This is where places like Ebay are better because of their internal structure to do this adequately. Its not to say there are no scams from eBay either but they don't last long + because they own Paypal, there is better resolution available.

I am currently in the middle of setting up a store myself. To make a review on Storenvy specifically (not any individual seller), I would say its average.

The positives are its free and has a nice look to your store even at default. You have a general level of customization that anyone can do and it's user friendly.

The negatives, shipping is a PITA! There is very minimal play with how you structure shipping rates which will be a deterrent to many buyers. Also the structure limitations on how you can display your stock, a few extra basic feature are required. There are also a few bugs that need to be worked out, for example, transparency of images doesn't work in certain areas although it says it will.

Overall its a case of "you get what you pay for" which is nothing!

Personally I can't justify spending much if anything on other sites of the like. Plus others charge on a per sale basis just like ebay, where it cuts into your profit considerably. Clients expect free shipping now days and with selling low cost merchandise and being a small store without a ton of stock, make it even harder, at least its free to give it a try.

Bottom Line: Yes, I would recommend this to a friend

Storenvy is a great platform for independent merchants. It works like eBay, where each seller handles their own products and ships their own items. If you're having trouble with an order, you can reach out to the seller directly. If you have not been able to reach the seller, you can contact Storenvy support at support@storenvy.com and they will help you get in touch with the seller.

All payments are processed through PayPal and covered by PayPal's 45 day guarantee, meaning if you don't receive your item as long as you file a dispute within 45 days you will receive a refund.

I've made 13 orders from Storenvy sellers in the last year, and only had an issue with 1, where the store owner issued me a refund.

Bottom Line: Yes, I would recommend this to a friend