Stitch Fix

Stitch Fix

Overall Rating

2.3

36 Customer Reviews

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Summary

Stitch Fix will send you a curated assortment of five articles of clothing based on your sizing and style preferences, and you’ll pay only for what you keep.

Pros

  • $20 styling fee can be applied to purchases
  • You can leave feedback with your style guide and request specific styles
  • Free shipping and returns
  • Hundreds of brands represented
  • Save 25% if you keep your full order

Cons

  • Some customers found the prices too high
  • You have just three days to try out the clothes before committing
  • It’s not possible to preview your order before it ships
  • $20 styling fee won’t rollover

Customer Reviews

2.3 Stars out of 36 Reviews
5 Star:25% 4 Star:2% 3 Star:2% 2 Star:19% 1 Star:50%
31% Recommend This Company
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Posted on Sep 5, 2015

It's a scam

By Carly , Everett, WA

I was so excited to try this service! It sounded so perfect, I should have known it was too good to be true. Stitch Fix is a scam, and after doing some sleuthing online I discovered others have found this out too. I became suspicious after I received three nearly identical boxes in a row, all full of pieces I either told them didn't fit or that I didn't like. What a disappointment and waste of money!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Jul 15, 2015

A so-so, yet exciting experience

By Kym, San Francisco, CA, Verified Reviewer

I've only gotten two boxes from StitchFix so far and have bought one item from each box. I would have bought two out of each box if they fit. It's like Christmas every time I get a new box, and I love surprises, as well as trying things I normally wouldn't even look at in the store.

My problem: I don't think the stylists who work there actually get to look at the clothing up close and personal. I said I don't like floppy, shapeless tops and I've gotten two shapeless tops and one shapeless sweater thus far. It seems like they shop from a website, if there are even stylists. Who knows? It could be some database deciding what to put in your box.

Every box, I've gone back and changed my profile a bit to add more details, and have been consistently adding things to the Pinterest page I linked them to. It seems to be working. The second box was a little more spot-on than the first.

Either way, it's fun and I love the items I've purchased. Worth it if you end up getting at least one item and if you like the lottery, it's worth the risk of possibly losing $20 a month.

*PS They do charge your account the $20 about 7-8 days before your fix is due to arrive, so be aware of that. Sizing is pretty true to measurement, so be sure to get your measurements and sizes right. You can't exchange an item you like for a different size, unfortunately.*

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Jun 12, 2015

Disappointed Customer

By Laurissa , Indiana

I heard about Stitch Fix and thought I would give it a try. I answered all the questions for my profile and waited for my first fix. When it arrived, I was underwhelmed. None of the pieces I received matched my style at all. I sent an email that I was overall disappointed, and they offered to extend my styling fee of $20 as a credit if I tried the service again.

Thinking that I should add more detail to my profile, I went back in to my profile page. I made sure if was as accurate as I could get it AND added a link to my Pinterest page of clothing styles I like.

My 2nd fix arrived a day ago. Again I was disappointed. I don't think the stylist who arranged my package looked at my profile or my Pinterest page. I didn't expect to like everything in the box, but I did expect to like and want to purchase one item. For example, I have about 6-7 scarves pinned on my page (I love accessory scarves) and I never received one in either package.

If you want to try this service, just make sure you are ok with losing $20 with each fix.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted
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