SmileDirectClub

SmileDirect is a complete ripoff!

When I received my aligners they did not fit (well, the bottom ones did but that’s it). I contacted them, kind of got the runaround, then finally they stated oh, well, we can set up a video chat with one of our dentists, specialists, or whoever was in charge of possibly making corrections so they could see what was needed. No one called.

I reached back out and they stated ok, we see the problem (I seen in photos as they requested.) It took forever to get the new ones and they were worse than the first pair. Did not fit whatsoever. It was like they were for baby teeth.

I contacted them again angry. Days later someone calls and states that she has seen my photos and that the top one is supposed to fit that way! Mind you the top ones didn’t “snap” in place, had a huge space between the bottom of my tooth and the aligners, and since the aligners didn’t fit on my teeth properly, it caused the top part to cut the inside of my lip. So how can that possibly be how they are supposed to fit?

She told me to get dental wax to prevent them from cutting. Are you serious? That’s your answer to the whole situation?

I kept reaching out and reaching out and reaching out - pure silence. This was over 4-5 months ago. They have no problem with taking your money. It’s crazy that I’m still expected to pay when you guys did not provide the service. Out of the whole ordeal, I was only able to wear week 1 bottom aligners. Really?

Great job SmileDirect! Not to mention the quality of the aligners are also trash. I’m convinced 90% of the good views are paid for.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My name is C.C. and I am giving this feedback. My appointment went fantastic. Roberto was a perfect representative for the company, I give him 10 out of 10. I would recommend this to family and friends. The pricing is great, you have two options - paying the full amount or monthly payments. SmileDirect is a company that I enjoy establishing with and once again I would recommend it to family and friends. I also enjoy the convenience of the pop-up locations.

Bottom Line: Yes, I would recommend this to a friend

They are always there to help you and answer questions. You will enjoy your new smile, all it takes is some work on your part. Wear the aligners as scheduled. You will be glad you did. I wear my retainers at night only now. Thank you SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

I love how easy getting my smile is going to be! Love the reminders for changing out the aligners! Really don’t like this review process.

Bottom Line: Yes, I would recommend this to a friend

Started out with fangs on top and a crocked mess on the bottom and ended up with a beautiful smile. I couldn’t be any more thrilled with the results! Thanks SmileDirectClub for giving me a confident and beautiful smile!

Bottom Line: Yes, I would recommend this to a friend

Scheduled a Saturday appointment in NOLA. The staff was friendly and professional. Tatyiana was really friendly and comprehensive. I would recommend SDC to everyone.

Bottom Line: Yes, I would recommend this to a friend

I had a great experience at the Lancaster, Pennsylvania location. The process was streamlined from start to finish. Karen answered all my questions, concerns, and was very knowledgeable.

Bottom Line: Yes, I would recommend this to a friend

I loved how gentle they were and helpful, and the place was very clean. They attended to me right away. They asked me simple questions, they were fast and quick, didn’t take too long for a scan.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Amazing experience. Kandiace was great. I felt welcomed. She has an amazing personality that puts her clients at ease. I highly recommend her when in the Houston, Texas area.

Bottom Line: Yes, I would recommend this to a friend

My experience was great, the SmileDirectClub member Megan helped me with any questions I had, she explained everything thoroughly, she was really nice to me, and very helpful. Highly recommend the Oklahoma City location.

Bottom Line: Yes, I would recommend this to a friend

I went to the Pittsburgh location and had a great experience. Autumn was my smile guide. She was lovely and helpful, and really made the visit great. I was in and out much more quickly than I was planning. Autumn took images of my teeth and made a 3D image to send to the 3D printing facility. Everything was put together easily and it was seamless. Thanks Autumn!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend