SmileDirectClub

First when I went for a visit they told me everything in the book to make me sign up, after I did, I had to wait 3 months for the aligners because they kept having delays, which was fine. When I finally received them, I followed every step to the T. I already had an overbite and my upper teeth were overlapping, which was my major concern. I was told it would be fixed. Four months into it, I called/emailed with concerns saying that I noticed my overbite has gotten worse and that I was not seeing any improvements in my upper teeth (mind you, my teeth weren't bad looking) AND HERE IS THE CHERRY ON TOP, I NOW HAVE A BIG GAP ON MY BOTTOM TEETH FROM THIS.

I then received multiple emails telling me I had to finish the aligners first before I can complain. At that time I had 1 month left, so I completed it. By then my dentist told me that I would have to get braces because they really messed my bite, overbite, and my crown. I now became upset, so I called them/emailed again with no sense of urgency from them, no help, nothing. After they get your money, they will completely block you. After a couple of months, they said oh, you were approved for re-eval so we can send you new aligners or you can cancel for a total of $360. Since I was confused about this (I now have to pay for a new crown and braces), I was hoping they at least canceled the whole thing. I spoke to this non-professional, liar, scam artist called Krista who assured me that she would adjust of 75% of the total and she would make my total balance $360 due to the issues, which I kind of agreed to since I already paid $250 deposit plus $80 each month after. I asked her would I be getting a refund for everything I paid (after the $360), she said yes.

Today, 8/30/2019, I got a call from their billing department asking me to pay $360 on top of what I already paid which made me so angry! I should have listened to the reviews before I signed up for this mess. Krista, after I tried so hard to get hold of her, told me there was a misunderstanding when we spoke, and that her email explained better. Then she claimed I signed some form which I DID NOT SIGN. When I said I won't be paying it, she told me "WELL, I WILL BE SURE I SEND IT TO COLLECTIONS, YOU SIGNED THE FORM."

Stay away from this scam company! Now I will get my attorney involved because they will need to pay for my crown and braces!

Bottom Line: No, I would not recommend this to a friend

What wonderful people at the Fort Myers office. Very sweet, friendly, educational women. I 110% recommend visiting SmileDirectClub Fort Myers location for your appointment. Thanks again!

Bottom Line: Yes, I would recommend this to a friend

Still nothing on my gift card. But I did receive my new aligners. Honestly, just not a good experience overall. Save your money.

Bottom Line: No, I would not recommend this to a friend

I've only just had the consult so I'm still waiting for my plan and kit but the screening was fast and informative. Becky was also super friendly and made me feel comfortable. I'm excited to see my plan and start using the aligners. It's also affordable. So far, so good.

Bottom Line: Yes, I would recommend this to a friend

I tried the aligners for about a year and they just never worked. I would always call or email and tell them they weren't working, they didn't fit right, and they'd just send more aligners and new impression kits. I would get a small change in my smile and then they'd stop working and I never reached even close to a straight smile. It may work for people with hardly crooked teeth and very small fixes but for someone like me with very crooked teeth they did not work. And unfortunately, they said they would when I took their "eligibility test". It's frustrating when you pay $1,600 for something that supposedly works and didn't work whatsoever. Definitely looking to go to an actual orthodontist and getting it done the right way, customer service has always been nice but that doesn't help give me the smile I want and now I'm out my money because all they do is try to push more aligners instead of give a refund.

Bottom Line: No, I would not recommend this to a friend

After almost two years of trying to get SmileDirectClub to fix a SMALL gap in my teeth, three "revisits" and $2000, I have not seen any improvement in the issues I wanted to address.

Save yourself the time/money/headache, stay far far away and get Invisalign or braces...

Bottom Line: No, I would not recommend this to a friend

So I went to check out SmileDirectClub because I’ve been mulling over going to get this done for a couple of months now and a co-worker of mine said she got her appointment done and her box was coming in the mail. She was telling me all the great things about it and how fast and easy it’s going to be. So I made my appointment literally the next day. A quick drive and I made it to the office and was greeted by friendly staff and they helped me get settled in. Sheila was my "SmileGuide" who was the one who answered all my questions and helped me get my scan done. She was very nice and helpful and definitely made me feel comfortable referring anybody who is thinking about getting this done. Can’t wait to see my results and get my box in a couple of weeks!

Bottom Line: Yes, I would recommend this to a friend

While waiting to receive my 3D custom plan, SmileDirectClub (SDC) sent me a "Retail Installment Credit Sale Contract" with my name and initials forged.

From there, I reviewed at my credit card account and saw that SDC went ahead and charged my credit card $250. I contacted my credit card company, who then contacted them with me on the line.

The SDC rep tried to make it look like that I signed the document when I met with another rep at an SDC location UNTIL I pointed out that the signature was dated a few days before I even met that rep.

Needless to say, I am not going with SDC.

I advise anyone is who with them to review ANY documents that they may send you.

Bottom Line: No, I would not recommend this to a friend

I signed up with SmileDirectClub and was told I was a perfect candidate. Looking back, if someone is willing to pay I don't think there is a candidate who isn't perfect. I had severe crowding on my lower teeth and one bad incisor on top. After the first 30 weeks were nearing an end I let them know my teeth weren't straight and my molars no longer touched. There was a significant gap I was told was "normal" during the process. They gave me a second set of trays for an additional 30 weeks. Near the end of this process, I let them know my incisor was still not straight and my molars were still did not touch, making chewing food extremely difficult. I was given trays for an additional 12 weeks and told the gap in the molars was still "normal". After the 12 weeks, nothing had changed. The email I received said SmileDirect had done all they could and I would have to go to an orthodontist in my area for "final adjustments". It also said their product was never designed to "fix" bite problems. The issue was their product CAUSED the bit problem. I went to a local orthodontist and the fix to my issues will cost $5,000 and take 18 months with regular braces.

Whatever you do, please remember my story. They did not straighten my teeth and have now left me in a position where it will cost more in total to straighten my teeth than it would have if I had gone to a local orthodontist in the first place.

Bottom Line: No, I would not recommend this to a friend

Went to SmileDirect. Cindy was extremely friendly. It was a great experience. My son will find out if he's a candidate and we should have our SmileDirect box in the next few weeks. Stay tuned.

Bottom Line: Yes, I would recommend this to a friend

Awesome job by Emily at SmileDrirectClub in Louisville, Kentucky. Very professional and made me feel comfortable and informed. She answered all my questions and showed me everything she was doing to scan my teeth. I was very impressed by the whole process. I know I made the right decision to come here for my scan and information briefing. I cannot wait to get my package in the mail and begin treatment. Thank you for doing a great job!

Bottom Line: Yes, I would recommend this to a friend