SmileDirectClub

I had a great experience. Brittany made me feel comfortable and at ease. She was patient and answered all of my questions. I walked away feeling excited and comfortable about my new smile. It was a great experience.

Bottom Line: Yes, I would recommend this to a friend

I took my son in and the entire visit and scan were pleasant and calm. Our rep Myesha was thorough and knowledgeable and my son can’t wait to get started on his treatment!

Also, a coupon code got me $100 off my total and after my visit, I got a $25 digital Amazon gift card, along with the whitener and swag bag...I didn’t have to remind anyone or bug someone about coupons, they had a record of it all!

Bottom Line: Yes, I would recommend this to a friend

This company is the perfect example of the sayings "You get what you pay for" and "If it seems too good to be true, that's probably because it is." I will admit that a year ago, when I first started my treatment, I was very impressed with the process, customer service, and speed that I received my aligners. But, since then, it has been one disappointment after another. My original treatment was supposed to take 5 months. I have had braces before so my teeth didn't have far to move. At the end of the 5 months, my teeth were still not right, so I had to send more molds in. I should have realized that there was a reason that the 5-month estimate they gave me was so much less than the one I received when I inquired about using Invisalign! It's now a year later and I'm still in treatment, waiting for another 2 months of retainers after even the second set that I received did not fully align my teeth. This by itself would not be a huge deal...I still paid less than half of what I would have if I had gone with Invisalign. But the customer service now is just absolutely horrendous. I made my order for new aligners 8 weeks ago and I still haven't received it. It is only supposed to take 3-4 weeks. I continue to get the runaround from customer service. First, they made some excuses about verifying my new shipping address...Which by the way, I had already done twice. Now they are saying that they are behind in their manufacturing schedule and it's going to take two more weeks to get my aligners. So basically they haven't even made them yet. Nobody has reached out to me to let me know any of this. I had to keep emailing and calling to find this out. I'm super disappointed in the company as a whole. I thought they were better than this. Just save yourself the headache and go somewhere else. Even if you pay more, at least you won't be given bad expectations and excuses.

Bottom Line: No, I would not recommend this to a friend

The service was great, my representative was awesome, she made me feel like I was family and made sure I walked out of her office fully satisfied. I would recommend everyone to book your appointment today!

Bottom Line: Yes, I would recommend this to a friend

Everything was perfect until running into an issue. Ended up with a cracked aligner and when I contacted them (8/16) I was told that the replacement would be delivered in 10-14 business days. Since then I have contacted them multiple times to only here excuse after excuse. 9/9 was told there was a delay because they had to verify which ones needed to be replaced so they had the order being placed at 8/20 due to this whereas nobody reached out to me or asked me to verify when I called on the 16th, was a day I switched so figured it was pretty freaking obvious since I said it was the ones I was just switched to. 9/23 I called again and apparently they managed to lose my order.

CR Cust Service Team Cptn told me he would give me an update on the status of my order within the week. I told him I would be posting negative reviews on any outlet possible if he did not. I actually can deliver on what I tell people. At this point, the aligners I have been still using since August 9th seem to be getting flimsy and starting to crack themselves. I have lost all faith in this company.

Bottom Line: No, I would not recommend this to a friend

I just finished my free smile assessment on the SmileBus in Merrillville, IN and oh my! They were so friendly and welcoming! Dominique did my scan and she was so kind and funny and made the experience so quick and painless! I was quoted at more than HALF the price of Invisalign for the same time frame! I am so excited to start my smile journey!

Bottom Line: Yes, I would recommend this to a friend

Hillary explained in detail what I need it to known. Felt very happy to take the decision to check it out. Natalie confirms and helps me understand the process of the treatment.

Thank you so much for making my problem get better.

Bottom Line: Yes, I would recommend this to a friend

Brittany was my consultant in Springfield, Missouri. She explained everything so wonderfully while making me comfortable and giving me great knowledge on the process. I'm glad I have made the decision to correct my smile through SDC. Stay tuned for my new smile.

Bottom Line: Yes, I would recommend this to a friend

I didn't know what to expect going in. I'm hesitant about dentists. I met Amber, my smile guide, and she was so friendly and inquiring about who I was and she set my mind at ease. Overall it was a great experience and I'm really looking forward to a better smile. I want to smile all the time so my cheeks hurt.

Bottom Line: Yes, I would recommend this to a friend

I went to the SmileDirectClub in Leeds on Monday and I will say the overall experience was good. HOWEVER, and this is a big HOWEVER, I kept saying to my Smile Guide, "I won’t be charged any money, will I?" I need time to reflect on parting with such a large sum of money. Money is relative, I understand that the whole brand is based on cost-effective dentistry but it’s still a huge chunk of money at $199.99 PER MONTH so a period of consideration is justifiable. My Smile Guide reassured me, "No money will not be taken out of your account until you watch your smile journey movie and approve it. We say it takes around 72 hours before that information is released. Watch the movie, if you approve we’ll take the first installment of £199.99." Cool, I thought, handing over my card details.

It’s now Wednesday. I had a voicemail left yesterday evening from James, who I intended to speak to today. However, I haven’t yet viewed my smile journey movie or approved it but to my astonishment, £199.99 has been taken from my account. I was mortified because I feel I have been lied to.

I phoned the contact 0800 number (dread to think how much it cost) because it was an American lady who answered and the line sounded very distant. They have admitted that the payment shouldn’t have been taken without my approval of the smile journey and that, even though my bank had told me they could cancel the pending transaction so the funds could be released into my account today, they couldn’t do that and would refund me but this will take ex amount of days to hit my account.

I am trying to view this as a blessing in disguise and that I've potentially dodged a bullet, however, because had this not have happened I WOULD have committed, however, after putting in "SmileDirect reviews" into the Google search engine it generated a lot of rather terrifying reviews on YouTube.

Hopefully, I will get the refund and I can just forget this stressful outcome.

The overall feel is very American, very sickly sweet and having had this experience it’s only reinforced some of my deeper instincts that this is purely a mass-market money-making provider and smile guides earn commission, which creates this very over-eager need to "win a sale."

Do your research.

Bottom Line: No, I would not recommend this to a friend

SmileDirect's poor customer service led to a 15-year-old boy not getting his 30-month scan that was booked weeks before last Friday. I spoke with 2 SmileDirect customer service reps and explained to them that my 15-year-old son would be going to his scan alone. I had to work due to an audit going on. I was told by SmileDirect customer service (twice) that it would not be a problem and they would contact the tech on the bus to take care of it.

My son showed up for his appointment only to be told he needed a parent there to sign a form. I am a single Dad of 15-year-old twins. When SmileDirect assured me everything was taken care of twice I thought what a great company.

They filled my email daily for 2 weeks about the appointment but never mentioned I needed to be there to sign a form that allowed SmileDirect to take pictures of my son's teeth.

Due to there poor customer service, he has no braces and needs them.

Bottom Line: No, I would not recommend this to a friend