SmileDirectClub

Tom and the King of Prussia branch really made me feel comfortable and made me smile the whole way through the appointment. I can't wait to get a better smile. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Hands down an amazing experience. Was able to easily book an appointment and find a store near me. The crew members that I got to consult with (Rainy and Niki) went above and beyond. Very friendly, professional, and made sure I left with all the information, and my cute gift bag.

I can’t wait to see what my smile will look like after my plan, designed specifically for me. Extremely excited to be a part of the club and see my progression pictures.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Would like to give a shout-out to James at the Sacramento office. He was so great and made the experience so much more enjoyable. He was just so pleasant and positive to talk to...a breath of fresh air!

Bottom Line: Yes, I would recommend this to a friend

Michele was the person that took care of me and she was AWESOME. She went through the whole procedure and told me all I needed to know about SmileDirectClub. She made my visit very relaxing and she was nice enough to remove her mask so I could lip read and understand her better.

Bottom Line: Yes, I would recommend this to a friend

I made an appointment but when I got to the location they did not have anything in the system. The team went above and beyond to try and help and get me in. They were great and got me in right away! Sadaf was my Smile Guide and was very professional and easy to talk to! Very satisfied.

Thank you!

Bottom Line: Yes, I would recommend this to a friend

I didn’t expect that SDC was for me, but since the visit was free, I stopped into the office, and Jocelyn showed me how SDC works. I kind of thought that if I used them, I’d be out on my own. She showed me how actual dentists look at the scans of my teeth and oversee the process. And she explained that I could come to the office if I felt like I needed help, and dental assistants and dentists would be able to give me whatever help I need. It made me feel better because if my aligners don’t fit right, or have a rough edge or something, there’s a team that can help me on the phone, online, or in person.

So now, I see that this might be a good match for me, by getting the aligners mailed to me, but having help available when I need it. The visit changed my opinion on getting aligners sent by mail, so I’d recommend to people wondering about it, that if they go into an SDC office, they can get some good answers to their questions and concerns.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Chenell is the best. Thank you for taking care of my smile today. She took her time to handle all of my concerns. I highly recommend SmileDirectClub.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The consultation with Ashley was enjoyable - she is very professional, knowledgeable, and fun. SmileDirectClub is a very efficient process of straightening teeth, and I do look forward to beginning the process. The way they visualize your teeth in their software is fascinating, and very assuring that the smile adjusting process will be comfortable, professional, and precise.

Bottom Line: Yes, I would recommend this to a friend

Max was a pleasure to meet and talk with. He answered all my questions and didn’t make me feel rushed in any way. I feel more confident already!

Bottom Line: Yes, I would recommend this to a friend

After purchasing their at-home whitening kit and liking my results, I became interested in the aligners. I saw the $25 incentive and free swag and thought, "Great! I'll make an extra trip to Overland Park."

Cat met with me, gave me the swag stuff, then canceled the scan despite being explicitly told that I was anticipating the gift card and I was interested in the procedure in the future. I wanted to see what my teeth would look like, but since the technician seemed interested in skipping it, I didn't press. She went over payments and financing with me, and then the company refused to give me the $25 gift card because I wasn't scanned, even though I drove 30 minutes out of my way to get scanned.

Personally, I don't think they give out the gift cards. I think it's a scam to get you to the appointment. At first, they were all but accusing me of lying about showing up, then today, they switched their story to "you went, but because she didn't scan you, it doesn't count." Can you imagine putting a potential thousand-dollar sale through this hassle? Do not trust this company with something as important as your teeth if they can't even be honest about $25.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The customer service is great and super helpful. I was helped by Annabel who was great and really made the appointment super simple and fun.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend