I ordered this product and it arrived damaged due to poor packaging. I contacted the company several times to no avail. Below I have pasted my last message to them, still no response.
Hello,
I sent the message below regarding my very first and possibly last order.
Package arrived damp I opened it to find the 2 leave in conditioners (on the bottom layer ) caps were off and had been dispensed inside the box. Please send 2 more of this product to replace them. I can send pics but this page will not allow it.
This the response I received.
We wanted to let you know that your order (#378908) was shipped via FEDEX
First of all, the package came with a note from the USPS so I’m not sure how that happened if it was shipped via FedEx.
Secondly, the package arrived in a large plastic bag as I am sure the USPS did not want it to damage other packages in the care. If telling me it was shipped FedEx is an attempt to deny responsibility for a poorly packaged product and that replacement products will not be sent then I have just become a former customer who is very disappointed in the lack of integrity in your company.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
They promise a lot and deliver very little customer service
Poor packaging allowed the contents to open and dispense inside