Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Jun 14, 2018
I love it! Being able to try new perfumes each month and finding out which ones work for me. If you don't like one, at least you didn't spend a lot on them. I would recommend it to others. It's nice to get a new scent each month.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Rachel,
Thank you so much for writing us a positive review, we truly appreciate it! I know this response is already a year late but I am so happy that you love your subscription :) We agree with you as subscribers can also rate the fragrances they receive so that our website get to know them better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Jun 11, 2018
I love smelling good and enjoy the few perfumes I know and like, but was so pleased to get new scent each month and expand my fragrance collection. The scents they recommended were pretty spot on and they last way longer than you think. I always still have some when I get my next fragrance. Plus, I work at a gas station and enjoy getting compliments on my scent and letting people know where I got it and how affordable it is.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Melissa,
Thank you so much for writing us a positive review, we truly appreciate it! I know this response is already a year late but I am so happy that you get to add more fragrances to your collection and get to enjoy getting compliments on how good your fragrance is! (We just love that ❤️)
You can also always visit our website as we now offer makeup, skincare and wellness items!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Jun 7, 2018
I signed up the first part of May. They took the monies within moments of giving my information, however, it is now the beginning of June, and I still have no fragrance. Two weeks in, I sent emails (the only way to contact them) questioning why I have not seen the products. They responded and said that it was on its way, though the product still hadn't left the warehouse (there has been a total of about eight emails). At week three, they paused my account "so I wouldn't be charged for June before I received May." Guess what, they took money out of my account though I still have not received what I have already paid for. I canceled my subscription. I can say that they are pretty prompt in responding to email.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Ashley! Thanks for leaving this review and I'm truly sorry for the confusion and inconvenience caused by this experience. I'm hopeful you've received both your May and June 2018 orders since leaving this message. But if for some reason, you haven't. Email us at socialsupport@scentbird.com (subject line: Cordelia) and I'll be sure to make this right!
Posted on May 23, 2018
So, I finally decided why not try this Scentbird I've been seeing everywhere. OMG! I work in product shipping and I know this company is horrible. I could kick myself for not reading reviews first.
Well, I chose my scents and placed my order my double order. And saw on the website that the products ship within three days. BS! I see that the funds have been taken from my account but no email with a tracking number or anything. So I sent an email. No response. Next day while I'm at work I sent another email. Nothing. I have several email addresses so I needed some assistance retrieving my forgotten password. So when I click the forgotten password link the site says email sent. I check my email and spam. Nothing! I did this twice. Nothing each time.
Needless to say, I am angry. I think it's a poor way to do business and not even provide a customer service number.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Candise! We appreciate you leaving this review and I cannot apologize enough that your experience with us was less than stellar. At the time, we do not offer phone support but we're more than happy to help via email support or social media private messages. I can honestly say that in the past year, we've improved tremendously in communication and shipping processes. If you have not received your order or this issue wasn't rectified, email us at socialsupport@scentbird.com (subject line: Cordelia) and we'll be sure to make this better for you.
Posted on May 9, 2018
I canceled my subscription after the first shipment. It just wasn’t worth it to me. On the third month, money was taken out of my PayPal account. Thanks to this company I will no longer subscribe to any new boxes of the month.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Oh no, Kim! I'm sorry this was your experience! We'd never process payments on a canceled account so I truly apologize that your account was not properly canceled. I was able to find your account by searching your name and I see your subscription was successfully canceled in July of 2018. We'd love to have you back down the line, so if you ever decide to give us another chance or need to share, please email us at socialsupport@scentbird.com (subject line: highya). I hope this helps!
Posted on Apr 26, 2018
I’ve been with Scentbird for the last six months and I’ve mostly enjoyed. I didn’t like everything I’ve received, but there were scents that I really liked. Then, I decided to place an order for a new case. I was charged for it, but after waiting for almost a month, I checked my order status online. The order was shipped, but the tracking number was invalid and couldn’t be found. I was disappointed but figured it wasn’t a big deal.
I emailed customer service expecting a quick resolution. Two days later I received an email stating that someone will get back to me and that’s it. After not hearing, I emailed them back but no response. There’s no phone number to call. I decided to cut my losses. Wasting my time is not worth $12.95 that I lost. So I went online and canceled my subscription. Like my title says, it’s great until something goes wrong. You will never be able to get a hold of them.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 2, 2019
Hi Dmitri! Thanks for leaving this review - I completely understanding how frustrating this may have been. You definitely should have received your additional case and I'm sorry if it was never shipped. This should not have been overlooked by our team and I'd love to make this better for you. I'm certain, I can turn this experience around. Please email us at socialsupport@scentbird.com (subject line: Cordelia).
Posted on Apr 26, 2018
I’m very happy to be part of the member of Scentbird subscription. I love the fragrance they have and I highly recommended to subscribe to get your monthly fragrance. They have tons of perfumes to choose from. I really love them. Thanks Scentbird.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 31, 2019
Hi Lupita,
We are so very appreciative of your thoughtful review, Lupita :) It is our mission to provide as many high-end and niche fragrances to our subscribers so you can make the most out of your subscription! Just recently, we also offer beauty, skincare and wellness products to our assortment!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Apr 24, 2018
This service has been a nightmare. I joined in 12/17 and the first two months were great! Then the nightmare began.
My third shipment was never received yet was marked “completed” in the status section. I waited patiently for a week and then reached out. The customer service person was cordial and apologetic and promised to rectify immediately. Well, I waited another two weeks and nothing. I reached out again and was told they had an issue with their system and some members were affected. Thanks for the HEADS UP! I never received a notification although they admitted they were aware of the situation. I wasted my time.
The most frustrating aspect is that it's IMPOSSIBLE to keep your monthly selections in your “calendar.” If you receive a shipment at all, don’t expect it to be what you initially selected. EVERY time I check my calendar they have made a change to some random cheap scent.
I’ve decided to share my experience now because I’m waiting on my fourth shipment again. It said it was completed a month ago. Nothing from the luxury scent box except the charge on my card. I’ve canceled, hopefully, that doesn’t take months to take effect!
The product, if received, does appear to be legit. I brought them to a department store for comparison and could tell no difference. I cannot make any claims that they sell imitation products.
Buyer beware!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi there,
Thank you so much for bringing this to our attention and I am so sorry to hear about this. Rest assured I forwarded this to the team and we will make sure that this doesn’t happen again.
We have been in the process of improving our service, shipping process, and most importantly our communication to our customers. I truly apologize for all the frustration caused and we thank you for confirming that our fragrances are 100% authentic as authenticity is something that we take very seriously.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
Posted on Apr 19, 2018
I enjoy the service and the products quite a bit, but the process from payment to package delivery is VERY, VERY slow. Seems to take about six weeks for delivery after payment. So payment for two months can be paid, and I am still waiting for product. Other than speed, it is fun and I love the handy size.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Sallie,
Thanks for writing an honest review and I'm so happy to hear that you enjoy our products! :) We're sorry about how long it takes for the product to be delivered to you. Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping.
Nevertheless, we are always actively working on making our shipment process faster and more efficient! If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Apr 16, 2018
My smells always arrived on time and smelled every bit of great. I always received compliments when I wore any smell. My favorite was Prada. Shipping was always fast and effiecient. I loved the cover it comes with. Great, small value aside from the bigger version. True to size, amount, and usage!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 31, 2019
Hi Shakerra,
Thank you so much for giving us a fantastic 5-star review! We really appreciate you taking the time out to share your experience with us and our team work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :) P.S We love Prada too!
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Mar 18, 2018
The idea is good, but the customer service is terrible to non-existent. Shipping is incredibly slow, and some of the "deals" on the website are misleading like the free month with a purchase of a set.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Scott,
Thank you for your honest review and I am truly sorry to hear about your unpleasant experience with us. Our Customer service team was very small (but quickly) growing team back then but we now have dedicated support teams to each of our channels (Social Media and Email support). Our warehouse transition is also over so I can now say that we ship in a timely manner and rest assured we prevent misleading promos in order to avoid confusion to our customers.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
Posted on Mar 8, 2018
I keep Scentbird because they have an awesome list of designer perfumes, and the price isn't bad. I love looking through the perfumes and adding them to my queue. My three-star rating is because I've contacted Scentbird at least three times asking questions and nobody ever got back to me! This was well over two months ago, so I know they aren't going to respond.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 3, 2019
Hi Shayna,
Thanks for writing a review and thank you for letting us know about your experience even though it is already a year late. I am happy to hear that you get to experience our scent discovery platform even if it was a short time, Shayna! However, I checked your email support history and it shows that you were responded by our support agent Kelly B. two days after you sent the ticket. The response may have gone to your Spam or Junk Inbox as you responded a month after.
Nevertheless, I want to let you know that we now have a dedicated team to each of our support channels (Social Media and Email support) so that we can make sure all customers are handled promptly and with care. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Mar 2, 2018
I’ve been with Scentbird a couple of years now. Never one for liking perfume, I wanted to start trying to find that signature scent, like some of the ladies that I work with who always smell so good. Since I have found a few scents that I truly love, solely because of Scentbird, I’m going to keep using them. Plus, every so often they send me a new spray container for my vials. That is super nice. They are always consistent with shipping and always send consistent, good quality perfumes. I will stay with them as long and until I find enough “signature scents.”
Thanks, Scentbird, for always being dependable. That gets an A+ in my book.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 2, 2019
Hi Rachel,
Thank you so much for writing us an amazing 5-star review, we appreciate it so much! We are beyond grateful for you for being such a loyal customer. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! :) We hope that you found your "signature scents" and we hope that you're also having fun getting to explore different fragrances that are beyond your comfort zone.
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 22, 2018
I really like that I can have a mini collection of different scents. This is such a great idea. The value is great too. I got it for myself and my husband. He is loving it as well. The packaging is really cute. I just throw it in my bag and go.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 2, 2019
Hi Sonia,
Thank you for the love and for giving us an amazing 5-star review! I am so happy to hear that you and your husband are having fun with your subscription :) Thank you also for being a loyal customer and we look forward to giving you more exciting fragrances (as well as beauty, skincare and wellness items) for the years to come ❤️
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 22, 2018
I love Scentbird because it gives me more scents instead of purchasing it and then I might not like it. It being shipped directly to my house keeps me from having to pick a perfume. I have to share with my stepdaughter too! I can't wait to continue enjoying this service.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 2, 2019
Hi Laura,
We are incredibly grateful that you took the time out to leave us an amazing 5-star review :) It is our main goal to provide you a hassle-free experience on exploring fragrances that you will definitely love. We're also happy to hear that your stepdaughter enjoys it too!
Did you know we just launched our beauty, skincare and wellness products? You should take a look and visit! If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Feb 22, 2018
I love, love, love Scentbird. I have always been a huge lover of perfumes, but it’s always so hard to pick just one. With Scentbird I don’t have to. I get some totally high-end, expensive perfumes for a great price and can wear a different scent every day.
I highly recommend this service to anyone who likes to try and wear new perfumes often. The bottles last me longer than 30 days, and I can just throw one in my bag and freshen up throughout the day if needed. The price is right, and the product is amazing.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 2, 2019
Hi Debbie,
Thank you so much for the love, love, love ❤️ It makes us feel incredibly grateful to hear this kind of joy and experience :) Thank you also for the recommendations! We’re so happy you loved the experience of having different fragrances on-hand on any occasion (this is a dream for us scent lovers!). If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 21, 2018
The perfumes are great. I love the fact that I get to try new perfumes every month. The case is great quality. I've had a few issues with the website, which seems to be better now, and I'm working through a billing issue. They are very quick to respond and make things right.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Jul 19, 2019
Hi Tachana,
Thank you so much for writing us a review! I know that this response is already a year late but I am beyond happy to hear that you love our products ❤️ We truly appreciate it! I'm also sorry to hear if you had troubles with our website. In the last few months, we have made improvements to our website so customers may be able to make necessary adjustments in their account. Our customer experience team will always be here for you!
If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 20, 2018
I would recommend this to anyone. They are great stocking stuffers, they are great in your purse, they don't break (they come with little cases with them), you get a new scent every couple of months, and you can choose your own scent, or you can have them send you one. I love it and would recommend it highly.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 2, 2019
Hi Kimberly,
Thank you so much for the love and 5-star review! I know this response is already a year late but it's so nice to hear that you get to enjoy and loved your Scentbird subscription :) Your recommendation means a lot to us. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. I’ll be happy to give you something extra :)
Posted on Feb 16, 2018
I have been VERY HAPPY with my Scentbird experience! I think the price is amazing and the products are awesome. I have been pleasantly surprised with the scents. There were a few I was not crazy about, but I just provided my feedback and was offered alternatives for the next trial. The perfume lasts a while too...gets me to my next month! And they are in a cute, easy, on-the-go container. I love this subscription! I am a huge perfume fanatic, and I am very happy with Scentbird!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 2, 2019
Hi Amber,
We're so happy that we're your favorite subscription! It makes us so glad that you're very happy with your Scentbird experience :) Its customers like you that make our job wonderful :) I highly recommend rating fragrances you previously received so that our website get to know you better. The more fragrances that you rate, the better our website can provide you with personalized choices that you are likely to enjoy :)If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help ❤️
Posted on Feb 15, 2018
I was on their website for at least four months, and I found the website hard to negotiate. After four months I wanted to change my subscription to every other month or every 3 months, so I went on the website and made the change before my next months shipped. I got a notice through Facebook that they were going to ship.
I contacted support only to be told it was a mistake, but a week later I was billed for the month and received another notice. I contacted support again and they said I was on an every month subscription. I told them no, I had changed it. I went back and forth with support for a week before they admitted that I was on an every other month subscription. I asked for my money back and canceled my subscription completely.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Troy,
Thank you for letting us know about your experience. I would like to apologize that you had a hard time navigating our website most especially our subscription options. We have made improvements to our website so customers can have a user-friendly experience. We also created helpful FAQ articles, explaining the subscription plan options :)
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Feb 13, 2018
My experience is pretty good except for the fact that the last two bottles have leaked. I don't know if we're not supposed to lay them down or what. Other than that, I'm satisfied with the Scentbird experience.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Scentbird
Mar 23, 2018
Hi Richard!
We are so sorry to hear that a few of your fragrance vials have leaked! You are able to lay your fragrance down, but we recommend checking to ensure the vial is tightly closed every now and then, as they can become looser over time and use.
We'd be happy to make things right! Please send us an email to support@scentbird.com with "HighYa" in the subject line, and we'll take care of you.
Posted on Feb 10, 2018
Perfume is hard to try before you buy unless you like malls. I hate shopping but could never find sample perfumes and was tired of buying full bottles then hating it. Now I can try out scents from the privacy and comfort of home and not get stuck with too much of scents I don’t like. Scentbird allows me to explore fragrances and so far I have found one that is THE one I dreamt of all my life as well as several others that I like very much.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 6, 2019
Hi Stacy,
Thank you so much for writing us an amazing review, we appreciate it! Wow, we are beyond happy to hear that you found THE one fragrance for you.
Posted on Feb 9, 2018
I love their services, the fragrances, the convenience and affordability. I especially love the descriptions of each fragrance and how easy it is to choose my prefered brand's. Thank you, Scentbird, you have a faithful customer in me.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 7, 2019
Hi Johanna,
Thank you for giving us a fantastic 5-star review! I will certainly pass this on to the team :) We are so happy that you love the fragrances and the overall subscription experience :) It is our mission to provide an easy and hassle-free utilization of selecting and buying a fragrance that you will truly like ❤️ If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 9, 2018
I am loving my Scentbird subscription. I have been doing this for about 5 months and love it. It seems that each new arrival is better than the last. I would hate to pick a favorite. They all have been great. It is really a good deal and I highly recommend them. Try it out!
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 9, 2019
Hi Bob,
Thank you so much for leaving a positive review! It is wonderful to hear that you are loving your Scentbird subscription :) Yes, picking a favorite is so hard when you have so much to choose from.
Posted on Feb 9, 2018
They will not reship or refund if you do not get a shipment that they charge you for. They do not honor their cancelation policy. There customer service rep, Nataly, is awful. She begs you to stay when you tell her you are canceling and then offers you a fragrance but tells you to pay for shipping. And she refuses to terminate your subscription, yet their policy says to email them and they will terminate within 7 days.
They charge you for the next billing, even after the 7th day and refuse to reimburse you back. You can call your credit card company, tell them what happened, and they WILL REVERSE the charges! So even when Scentbird tries to scam you, you have an option. I am switching to ScentBox, and you should too!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Robyn,
Thank you for posting a review and I am truly sorry to hear about your unpleasant experience with one of our Customer Support Associates. This is absolutely not our standards as we aim towards helping our customers when they are in need.
We have been in the process of improving how we communicate with our customers and rest assured customer happiness is our top priority. If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
Posted on Feb 9, 2018
I’ve enjoyed my time with Scentbird trying all these colognes that I was never able to try out, but now I’m able to see all the different stuff available out there and let people know what’s good also.
Bottom Line: Yes, I would recommend this to a friend
Company Response from
Aug 9, 2019
Hi John,
Thank you so much for sharing your positive Scentbird experience :) We are so happy to hear that we get to help you discover and try different fragrances that you will never able to try out! This makes us so happy as you get to enjoy and explore at the same time :) If you have any other concerns now or in the future, please email socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line and I’ll be happy to help :)
Posted on Feb 7, 2018
My experience with Scentbird was horrible. I ordered the first item, and it didn't come in for almost a month and a half. The next item I ordered said it was delivered, but I never received the item. I tried to unsubscribe, and the website did not allow me to. So they took another payment from me. I do not recommend this website.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Alexis,
I am sorry to hear that you didn’t have the best experience with us. I appreciate your review and I am grateful that you brought this to our attention. We experienced some shipping delays last year due to unforeseen challenges during a transition to a new warehouse. The transition is now over and we are doing our best to improve our shipping process and cancellation process as well.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
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