Summary
Scentbird is a monthly subscription service that offers customers big brand name perfumes and colognes. Learn what customers are saying.
Posted on Oct 23, 2018
I thought this would be a nice way for me and my wife to try out some new colognes and perfume, and I guess it is if you get what you asked for. I canceled after my first month after receiving the wrong perfume. I guess it wouldn’t be that bad if customer service was better and corrected the issue. I had many emails back and forth. All they said is send us a picture of what we sent you. What! So I did. I heard nothing back. I give up.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 2, 2019
Hi Steve,
Thank you for writing us a review and I would like to apologize for the unpleasant experience you had with us. I know that this response is already a year late, but I would like you to know that this is not the experience we wanted you to have.
We were a very small but quickly growing team back then and we regret that some of our past communication with our customers is not stellar. However, I am happy to see that our support agent Kelly B. provided you a replacement for the correct fragrance of Light Blue by Dolce & Gabbana for your wife. Rest assured we now have a dedicated team to each of our support channels (Social Media and Email Support) so that all of our customers are handled with care and fast resolution.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Oct 23, 2018
I joined over a week ago, was suckered on with all their ads like most others were. The first order still hasn’t shipped and it has been over a week. Their website says it would take no more than a few days. For over a week my status stays at "processing" and does not move from that. I wrote to the company and got the same generic useless reply as all the other unsatisfied customers, "we're sorry, our warehouse moved, and we’re behind." Duh, really, why not say that on your website? Maybe because they feel if they're honest, nobody would join. It may be a good company once they get it together, but right now it’s a total mess, you’ve been warned.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 24, 2019
Hi Joel,
Thank you for writing us a review and I am truly sorry to hear about your unpleasant experience with us. I know that this response is already a year late but during the finalization of our warehouse transition, we placed the disclaimer of our warehouse move on our website and also on our tracking page. We believe that being honest and transparent is the best way to address the shipping delays that we experienced last year.
After our warehouse transition, we have made improvements to our shipping processes and communication as we continuously grow and expand as a company :) Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Oct 22, 2018
The overall service and the customer support are the worst I have ever seen. First, they send me the September perfume at the end of October, and they ship the wrong perfume, which is definitely cheaper and not as good as the one I placed in my queue. When I reach out to customer service about this, they don't respond at all. I also see that my October perfume hadn't shipped yet. This seems like a scam to keep customers subscribed until the next month so they can charge them. Absolutely unprofessional customer support. I will be unsubscribing and never coming back to this scam again.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi R G,
Thank you for your honest review and I am truly sorry to hear about your unpleasant experience with us. I deeply understand your frustration and know that this not how we treat our customers. I know this response is already a year late but it is not our principle to be unprofessional as we value all of our customers and we do our best to provide the service our customers deserve.
We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months. I hope that your issue was already resolved but if not, if you would be open to it, please send me an email at socialsupport@scentbird.com with “Pat/HighYa” in the subject line so that it is routed directly to me, I’d love the opportunity to improve your experience with us.
Posted on Oct 20, 2018
They don't respond to anything. It took two weeks after I subscribed for me to cancel with them. No one emailed me, sent a text or called to let me know they were SO delayed. Their "we moved to a bigger location..." shouldn't mean they have to sacrifice quality customer service too. These people are scammers. I want my money back, and no one has responded to my email about that.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Avi,
Thank you for writing us an honest review of your experience. I understand your frustration and I would like to apologize as this is absolutely not the service level we wanted you to have. I see that your October order was successfully delivered and again, I am sorry for the delay of response from our team.
We deeply regret that our internal challenges through this transition have affected your experience with Scentbird to be anything less than stellar. After our warehouse transition, we have worked diligently to improve our shipping processes since then and continue to do so in order to make our service better than ever.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Oct 19, 2018
Do NOT waste your money. I have been billed twice and have not received a thing. It takes a week or more to get any response from customer service. I actually don't care if they're moving their warehouse, etc. DON'T charge me if you can't provide anything. I canceled service and I've disputed with my credit card. Do not waste your time with this awful company.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Jessica! This is completely opposite the experience we wished you to have and I cannot apologize enough. I honestly would have been just as frustrated and I'm truly sorry. We experienced tremendous growing pains with our warehouse move, however, this does not excuse the inconvenience caused. I was able to find your account by searching your name and I see you spoke with our customer experience team and we were able to make sure both orders were shipped to you. Again, I'm truly sorry this was your experience with us and if you ever have any questions, concerns, or feedback, please feel free to email us at socialsupport@scentbird.com.
Posted on Oct 19, 2018
I joined Scentbird on the 5th of September. According to their website, they were moving so shipments would be delegated. I didn’t get my first order until yesterday, 10/16/18! And it wasn’t the fragrance I selected! I am canceling my subscription now.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Ke! I'm so sorry about that! I completely understand how disappointing it must have been to receive the wrong fragrance after such a long wait. Our warehouse move does not excuse the inconvenience caused and for that, I truly apologize. We'd love to make this right if you never received the right fragrance. Please email us at socialsupport@scentbird.com (subject line: Cordelia) and I'll be more than happy to right this wrong.
Posted on Oct 13, 2018
After over 6 weeks, Scentbird debited two payments from my account, yet no product had ever arrived. After a lengthy wait to hear back from my initial correspondence regarding this matter, I received an email containing apologies and vague explanations about company policy this, and shipping facilities that, versus simply corrective action. I cut my losses and canceled, meaning I'm just out the money with nothing to show for it. Please take my advice and don't waste any of YOUR time or money on this "service"; reprehensible business acumen.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Theo! Thanks for your feedback and I completely agree that corrective attention should have been taken. During this time, we were experiencing major shipping delays but we knew each fragrance would be shipped which is why you received an explanatory response. However, this does not change your disappointing experience and for that, I apologize. I've taken a look into your account and I see that shortly after your interaction with our Customer Support team, both your September and October orders were delivered. I'm happy we were able to get these fragrances to you and I hope you were able to enjoy them. If you ever have any other questions, concerns, or feedback, please email us at socualsupport@scentbird.com (subject line: highya).
Posted on Oct 12, 2018
I purchased a 6-month deal with Scentbird in September 2018. We are in October 2018 and I have yet to get one sample. I just canceled them in my PayPal account for future purchases. What a scam. I am out of $160. They sent me emails with lip service but have not produced. I recommend everyone to stay away from them. I will report them to the Better Business Bureau.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 26, 2019
Hi Luis! I'm so sorry to hear this was your experience with us. During the time this review was left, we were experiencing extreme delays and unfortunately, your first order was affected by this. I'm truly sorry for the inconvenience and confusion caused. I was able to find your account and I'll be following up via email to make sure every order has been received. If you ever have any questions, please email us at socialsupport@scentbird.com (subject line: Cordelia).
Posted on Oct 11, 2018
I joined in May, and by October I had only received three fragrances! I’m still missing the September product and a perfume that I purchased.
There is not a phone number to talk to them, so you repeatedly have to explain your issue via email.
It takes days to get an answer, which is always to tell you that they are in the middle of a move and to wait.
I got tired of waiting and joined Scentbox instead.
I was frankly exhausted from apologetic emails that kept telling me that my stuff was on the way. Yada, yada.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 2, 2019
Hi Judith,
Thank you for your review! I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I know this response is already a year late but I want you to know that this is not the experience we wanted you to have, Judith.
We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. However, I want to assure you that we now have a dedicated team to each of our support channels (Social Media and Email Support) so we can make sure that each and every single of our customers are responded with care and their concerns to be resolved quickly. I also hope that you received your missing fragrances and I will be happy to arrange a replacement in case you were not provided one.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Oct 11, 2018
I was charged and never received my perfume. I emailed my concerns and they made it difficult for me to get my perfume or my money back. I had to cancel my debit card in order to get rid of this company, since they were making it difficult to cancel or get my merchandise. One of the excuses I got from them is that they were changing locations and a lot of people went through the same, not getting their orders and getting charged. Hello, I want answers with solutions, not excuses.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
Hi Epy! We appreciate you leaving this review and I'm truly sorry this was your experience. During this time, we were in the middle of our warehouse move and unfortunately, this affected the timeliness of our orders. However, this reason does not excuse the inconvenience faced. And for that, I truly apologize. I've taken a look into your account by searching your name and although delayed, I see your orders have been delivered. If you ever have any concerns now or in the future, please email us at socialsupport@scentbird.com and we'll be more than happy to help!
Posted on Oct 11, 2018
I received my first order without a problem. My next order came, and one of the bottles was empty. I was then billed for September's order but never received the order. I have sent five emails (because there is no other way to contact them) and have yet to receive a response. I have asked for a refund and canceled my subscription.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Kristen,
Thank you for writing a review and I am so sorry to hear that we did not meet your expectations. Our warehouse does follow a meticulous fulfillment process to prevent this kind of oversight. Please accept my sincerest apologies that this was not caught prior to sending out your shipment.
We were a very small (but quickly) growing team back then but we now have dedicated Customer Support teams to each of our support channels (Social Media and Email Support). We make sure all concerns are answered and if you ever decided to give us another chance, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)
Posted on Oct 10, 2018
I ordered on 8/21 and they charged me right away. They have yet to send me a thing. They state they recently moved and are behind, but that was back in May or June! This is 10/8, and I think things should be back to normal! I would dispute with your credit card if you’ve placed an order. I signed up on 8/21 and nothing. The law says they have 30 days to ship. I got my money back from my card. Joke of a company!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 18, 2019
Hi Allison! I'm sorry this was your experience with us. We were experiencing extreme shipping delays and I completely understand your frustration. Since then, we've improved our shipping processes tremendously. If you ever decide to give us another shot down the line, email us at socialsupport@scentbird.com (subject line: highya).
Posted on Oct 10, 2018
When I first signed up for Scentbird about a year ago, I LOVED IT! How exciting it was to get a new perfume every month. Affordable when full-size, high-end perfumes are completely out of my mom-of-three budget. Not to mention the compliments of constantly changing fragrances.
At the beginning of July my husband wanted to try it out as well. So I upgraded to the two scent per month subscription. An extra $10 a month but worth every penny to us. That being said, I started a brand new "queue" of all men’s fragrances. August comes, one fragrance and it was men’s. I contact Scentbird about paying for the additional fragrance but only receiving one and they say it’s because of when I upped my subscription, so the two fragrances wouldn’t come until September (which made no sense considering I received a men’s fragrance, which was the brand new queue, shouldn’t I have received a fragrance from my original queue?).
Either way, I blew it off and figured it would all be right by September...Well, surprise surprise, still only one fragrance and it is a man's fragrance. So now for two months I’ve been charged extra for an upped subscription I can’t even enjoy. And to top it off, I’ve contacted Scentbird eight times now to only be replied twice with the same BS excuse of "it’s when you upgraded, therefore, you only get one this month." And now I’m being completely ignored!
Horrible customer service and literally stealing money for a subscription that they don’t uphold. Great idea, bad execution. I wish they could get it right.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 2, 2019
Hi Amber,
I am so sorry to hear about your unpleasant experience with us but I would like to say thank you for bringing this to our attention. This is absolutely not the experience we wanted you to have, Amber.
I know that this response is already a year late but we as we grow as a company- we want to make things right for all of our customers who had been with us that wrote a review, even if its good or bad. I see that our support agent Julia V. arranged for a replacement for your September 2018 and October 2018 fragrances. I also saw that you changed your address and our support agent also arranged a replacement for you in your current shipping address. I want to assure you that we have been in the process of improving our shipping process and most importantly, our communication with our customers. Customer Happiness is our top priority and it is our goal to ensure that each and every subscriber feels valued and appreciated
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Oct 9, 2018
I subscribed to Scentbird to find a new scent since the perfume I loved was discontinued. I found one, so I decided to order a full-size bottle. I received the wrong product. I have contacted them multiple times and now they are ignoring me. All I want is the right perfume! People would be wise to steer clear!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
Hi Cheryl! I'm so sorry about that. You definitely should have received your order. When looking into your account, I can see it was shipped but I'm truly sorry it never arrived to you. Although some time has passed, I'd love to make this better for you. I've found your account by searching your name so I'll be personally reaching out to see if this issue has been rectified. If you ever need to reach out to us, please email us at socialsupport@scentbird.com (subject line: Cordelia). I'll be happy to help!
Posted on Oct 8, 2018
I started this service and it was doing great. Then I upgraded to the two a month, and then the feces hit the fan. They will not deliver, and they already took my money. It is always an excuse with them. It is never their fault. I even got a subscription for my son and for 5 months he has only received one scent. He has to keep writing them and getting them to refund the money.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
Hi Robert! I completely understand how frustrating this may have been and I'm truly sorry. This is definitely the opposite experience we wished you or your son to have. During this time, we were experiencing shipping delays as an effect of our warehouse move. However, this does not excuse the inconvenience you both faced. That said, I truly apologize. I hope since leaving this review, that your issues have been addressed but if not, please be sure to email us at socialsupport@scentbird.com (subject line: Cordelia) and I'll be happy to personally look into this.
Posted on Oct 6, 2018
I placed my first order in August 2018. Here it is October, and I finally got my first order! Everything on Scentbird says that with your first order you also get a free refillable case. I did not get that. So, not only was my order two months late, but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere, and I'm beyond infuriated with this whole process.
I would highly encourage you to steer clear of this company, and I have since canceled my subscription.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 20, 2019
Hi Kasey! I'm so sorry to hear this was your experience with us. I'm sure this must have been extremely disappointing and I'm truly sorry for the inconvenience caused. I was able to search your account and I see your Welcome Kit was extremely delayed but delivered. I'm sorry this was the case but I'm happy to see we were able to make this better for you. If you ever have any concerns, please email us at socialsupport@scentbird.com and we'll be happy to help!
Posted on Oct 6, 2018
These guys are so bad. My 13-year-old daughter could run a better business. Run away NOW. I have been a member since May 18. I did receive June and August, but no July, wait that showed up in late August. That was the last shipment. It's now October 5th and the juice is real, the headaches are too.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
Hi Steve! I'm so sorry about this - I completely understand how frustrating this may have been. We faced shipping challenges as a result of our warehouse move and I'm truly sorry your orders were affected by this. As of now, I can confidently say that we've improved our shipping processes and we're working around the clock to make sure orders are received by our subscribers within a timely manner. I'm hopeful that since leaving this review, your orders have been received but if not or if you have any concerns, email us at socialsupport@scentbird.com (subject line: Cordelia). We're happy to help!
Posted on Oct 2, 2018
Seven days since the order of monthly and a single one time scent, and I haven't been able to find if the order is being processed. I can't find updates or complete the order on the website. And no response to emails. I am about to cancel with the credit card as a fraud.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 28, 2019
HI Chad! Thanks for leaving this review and I'm sorry this was your first experience with us. I've taken a look into your account and past correspondence with us and I see it did take us some time to get back to you. I'm sorry for our delayed response but I see your Welcome Kit was delivered a few days following this review. And that you're a customer to date. Thank you for your patience with us - we truly appreciate you! Since the time of this review, we've improved tremendously in communication and if you ever have any questions or concerns, please email us at socialsupport@scentbird.com and we'll be happy to help!
Posted on Oct 1, 2018
I understand they moved warehouses. But I wrote an email about my August perfume and got the generic "we moved" message. I had seen my order processing in August. It is now the last day of September, and my September order has not arrived, nor my August one. I also ordered a new case and never received that. Once I receive these 3 items, I'm going to cancel. It makes me sad because I love Scentbird, but when I have tried to receive customer service, I get generic emails and on the site can get no info. I just want what I paid for.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 2, 2019
Hi Brooke,
Thank you for writing us a review and I am truly sorry for the unpleasant experience that you had with us. This is absolutely not the experience we wanted you to have and I want to make things right for you. I would also like to apologize as we were a very small team back then and our communication is sub-par. Our warehouse move is definitely not an excuse for you to have this experience and I want to make things right for you. I also want to let you know that Customer Happiness is our top priority and we are also sad that we disappointed you :( I hope you still have the same email address as I shall send you a message via email.
Sorry again for the trouble!
Posted on Sep 30, 2018
This company charged the monthly fee on August 5th. I received my “August” scent on the 19th of September. But wait, there’s more...they charged me again on the 15th of September. It’s the 29th of September and I won’t be getting my September scent until October. This company has probably done this to all subscribers, tricking people by saying they’ve switch billing dates to rectify their delayed shipping, but it doesn’t change the fact that I went two months without getting a scent. Everyone needs to check to ensure they also aren’t owed money. This company is trash.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Cory,
Thank you for writing us a review and I’m so sorry to hear about this. I know this response is already a year late but this is certainly not the experience we wanted you to have. We regret that we dropped the ball as it is our goal to ensure that each and every subscriber feels valued and appreciated.
There are no excuses for our lack of communication during our warehouse transition, Cory. But, after all the challenges and lessons that we learned- I can honestly say that we have made improvements to our shipping process and customer support. Additionally, we have been in the process of implementing several other changes to be more focused on providing excellent customer service.
Should you ever choose to return to Scentbird, please send me an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️
Posted on Sep 25, 2018
Suffice it to say that I am extremely unhappy with this service. I would have posted this review on their web page, but it does not allow it. Let me run my story by you...
I joined Scentbird in August of this year. When I first joined I did the $15 membership. That month, although there was pretty slow shipping, went well. I took into consideration that they were apparently "moving" as was advertised on their website.
Nevertheless, because of that, I decided to upgrade to the $25 a month plan. This was on September 1st. Scentbird took no time at all yanking that membership upgrade money from my account. Literally, 30 seconds after my upgrade it was taken. I was fine with that, but I had an inquiry. So, I reached out to Customer Service to ask if it would be possible to get my shipment date changed to sooner. It took them 9 days to get back to me. When they did, they didn't even answer my question but instead said that my shipment date was the middle of the month. No specific date. I replied to their response and asked again, "Is it possible to change the shipping date?" Five days later I got another reply that said, "Oh we are sorry, but that isn't possible. Your shipment date is the middle of the month, and you should receive your perfume by the 18th or so." Needless to say, I was not happy with the curt and sort of rude reply, but I decided to wait it out.
Here we are on the 25th of September and my shipment has been "Processing" since the 13th. I STILL haven't gotten my shipment, and they took the money out of my account near a month ago.
I'll just say this, y'all ain't getting my money ever again. The minute that perfume hits my doorstep I am cancelling my service, moving to another provider and telling everyone I know about my crappy experience.
Terrible customer service and terrible shipping!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Yasmin,
Thank you so much for letting us know about this and I am truly sorry for the unpleasant experience you had with us.
Even though this response is already a year late, I definitely understand your frustration. It is not our intention to make you feel extremely unhappy as we would want the total opposite, Yasmin. There are no excuses on how long it took us to respond and how the message was delivered to you. I apologize for the lack of detail and attention that was provided and this would not be the case if it was handled in the present time.
Customer happiness is our top priority as well as faster shipping time. Rest assured that our team took the right measures and actions for these types of concerns to not happen again. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.
We'd be happy to make things right ❤️
Posted on Sep 25, 2018
It has become very apparent to me that this company is actually a scam. They have billed me three times and yet have not shipped anything. They billed me for my initial subscription, then billed me again for the "upgrade," yet when I did the upgrade, I got a message saying it would not happen until the next cycle in October! They never respond to emails. They claim that they are having issues related to a move. A move that happened 3 months ago! How can it take three months to get billing issues squared away? They literally have stolen my money. I wish I was lying when I say that.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Jay! I'm so sorry to hear this was your experience with us. I completely understand your frustration here and please know, we never intended for this to be your experience. I was able to find your account and I see we were able to settle this situation following a few interactions with our Customer Support team. There was a refund processed and we were able to send out your October fragrance. As a growing company, in the past year, we've made extreme improvements in our shipping processes as well as communication. That said, if you ever have any questions, concerns or feedback, please email us at socialsupport@scentbird.com.
Posted on Sep 25, 2018
I was so excited for this service! I joined at the end of July. It's the end of September and I still have not seen anything from them. I am LIVID and going elsewhere. I should have known when you can't find a telephone number for help I shouldn't have joined. I have sent countless emails, only to get the same generic automatic response. The money is out of my account? So...yep. Done. The second order says it has been shipped. Two weeks ago. Crappy consumer service!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 25, 2019
Hi Holly! I'm so sorry about that! I completely understand how frustrating this must have been. During the time this review was left, we were in the process of transitioning from one warehouse to another and unfortunately, the issues we were facing then were reflected in your orders. I was able to find your account by searching your name and I see you were in contact with our Customer Experience team and we were able to process a refund for one month and deliver the other. Again, I'm truly sorry that this was your experience but I'm happy we were able to rectify this situation. If you ever have any questions, concerns or feedback now or in the future, please email us at socialsupport@scentbird.com with "Cordelia" in the subject line.
Posted on Sep 24, 2018
Horrible business. I have sent multiple emails without any response. I have been charged every month since July, and I have only received one scent which was my first month. This is horrible service. There is no customer service.
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Evelyn,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We were a very small (but quickly) growing team back then and we received a high volume of messages during that time and but the team worked around the clock to get back to each and every customer as soon as we possibly can.
We now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :) If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Sep 20, 2018
I ordered an a la carte fragrance and case on August 17th. These are shipped out within 5-7 business days. I waited 10 business days before contacting them to find out when it would ship. I didn’t receive a response for another 4 business days basically saying they were looking into it. On September 10th & 14th I asked that my order be canceled and a refund be issued due to lack of communication and the fact that the shipping stated was not followed. I received an email saying they couldn’t find an account for me and then another saying they’re "preparing my order for shipment." I replied with the fact that I was no longer interested and wanted a refund. This third email was ignored and responded to 4 days later saying that my product was shipped.
Are you KIDDING me?! So I was completely ignored on every one of my emails, they wouldn’t acknowledge the fact that I wanted a refund and my order canceled. They just proceeded to avoid answering for days and decide to ship out as if nothing was happening. It was complete BS. Completely unprofessional and I absolutely would never recommend the site, company, anything!
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Carissa,
Thank you for bringing this to our attention. I am so sorry that you had a bad experience with us :( I know that this response is a year late, but we still want to make things right for all of our previous customers.
I provided a refund on your account for the a la carte order. We deeply regret that we lacked proper communication back then but know that we have worked diligently to improve our shipping processes and continue to do so in order to make our service better than ever.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!
Posted on Sep 19, 2018
I signed up in May, received my first perfume in June. July was never charged, and nobody could figure out why, but it got skipped. For August I was billed in late July, and by late August I was contacting them about where my order is. I got a reply in about 24 hours with a tracking number and an apology that they were moving warehouses. The tracking number stayed pending until mid-September and I finally received my August order on September 19th. I now have an inactive tracking number for September. I didn't think that was legal?
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jul 2, 2019
Hi Anna! I'm so sorry this was your first experience with us. I can understand how frustrating and disappointing this may have been and for that, I truly apologize. During this time, we were experiencing extreme delays due to our warehouse move and I'm sorry this was reflected in your orders. I was able to find your account and I see we were off to a rough start but since this review, I see your shipment delivery times have been within the expected shipping window. I hope you've been enjoying your fragrances! If you ever have any questions, concerns or feedback, please be sure to email us at socialsupport@scentbird.com and we'll be happy to help!
Posted on Sep 18, 2018
All I wanted to do was to make sure I was getting my two colognes a month that I pay for. For some reason, I was only getting sent one but charged for two. Now, mind you, this is still happening, "it's not resolved because all they do is Facebook message you five days later," we got a robot response when asked the same question. Garbage customer service, reminds me of AT&T...
Bottom Line: No, I would not recommend this to a friend
Company Response from
Jun 14, 2019
Hi Gabriel,
Thank you for posting a review and I'm so sorry to hear that your experience was not of the quality you expected. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few years.
We're always happy to support any of our customers with concerns via social media or via email (socialsupport@scentbird.com) :)
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